Skyscanner Reviews 

2,049
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for competitive pricing and finding excellent deals, often highlighting the option to view monthly pricing for flexibility. Many people find the website easy to navigate, appreciating the intuitive user experience, efficient booking process, and helpful filters for securing flights. However, some customers noted issues with price discrepancies, where quoted fares increased during booking or were higher on partner sites, alongside unclear baggage add-ons and seat fees. Additionally, some reviewers were not happy with the service when encountering booking problems, such as unhonored flights, difficulties contacting support, or confusing baggage transfer requirements.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many customers appreciating the ability to find cheap... See more

Website

Reviewers mention positive feedback about the website, often describing it as easy to navigate and use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers consistently praising the ease of use... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy, quick, and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting smooth and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the searc... See more

Rated 5 out of 5 stars

Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when... See more

Rated 5 out of 5 stars

The process is so easy to be able to find when bookings open. Once bookings for the flights are made, after accommodation, then the rest of the planning process becomes so easy. Budgeting also becomes... See more

Rated 5 out of 5 stars

Compared to other website I found Skyscanner the best to navigate. I like that it showed the whole month of pricing and low to high season pricing so if you were flexible with dates you could choose t... See more


Company details

  1. Flights Search Site

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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4.5

All reviews

(2,049)

253 reviews in the last 12 months

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Rated 5 out of 5 stars

My go to air ticket site

My go to air ticket site. Very informative and invariably gives me the best deal. I had a problem with one of the agents that I used and following my email a lovely lady phoned me direct and had I sorted very quickly, an excellent response.

April 14, 2026
Rated 5 out of 5 stars

A very easy to navigate website with…

A very easy to navigate website with excellent results and the ability to look further into the flights that are displayed before you commit to purchase. The booking process itself was also very easy. I would thoroughly recommend Skyscanner to anybody.

April 7, 2026
Rated 5 out of 5 stars

Every time I go away I have to get…

Every time I go away I have to get information from Sky scanner. Easy to use and very convenient for me to look for when I need it. Good price, easy to book .Thank you so much for your help and I will see what I want soon.

April 7, 2026
Rated 4 out of 5 stars

Skyscanner is a really useful tool

Skyscanner is a really useful tool if you are planning your own travel and not using a travel agency or a packaged holiday.
I’ve used it now for 3 self-planned and organised international travel holidays involving multiple destinations and it’s been invaluable.
The one thing I’ve learnt is that is can struggle to put together multiple flight schedules- for instance getting to a more remote location, it will come up blank. That simply means you have to do a little more research on flight schedules (who flies from where, when etc) and then piece it all together.
But for more routine flight planning, it’s terrific.
The other limitation is has is on some of the ground transport options - ferries, trains and so on. That’s due to the variability of these services due to seasons and weather.

March 5, 2026
Rated 3 out of 5 stars

Skyscrapper

I went to purchase a ticket an f by the time i filled in everything the ticket was no longer available at that price and had to redo the whole thing and pay more

April 1, 2026
Skyscanner logo

Reply from Skyscanner

Hi Suze,

Thank you for taking the time to share your feedback with us, and I'm sorry to hear about your experience with one of our partners.

To give you a bit of context, Skyscanner is a travel search engine. This means we help you find the best travel options and then redirect you to the travel provider's website to complete your booking.

As such, we don't control or set prices, and instead aim to show the most accurate fares shared by our partners. If prices are dynamic and can fluctuate quickly in real-time, there can sometimes be technical issues behind price changes.

We'd very much like to investigate this for you, and would be grateful if you could get in touch with our support team to share additional details via this contact form: 

https://help.skyscanner.net/hc/en-gb/requests/new.

Thank you again for bringing this to our attention, and we look forward to hearing from you.

Best regards,

Vicky

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