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Skyscanner Reviews 333

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TrustScore 4.5 out of 5

4.4

Travel & Vacation
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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the prices to be excellent, often highlighting that the platform provides the best rates compared to other services. Many appreciate the user-friendly website and the overall seamless experience, making it easy to search, compare, and find suitable flights. The ability to quickly compare prices across various airlines and platforms is frequently praised, saving users time and effort. However, some customers were dissatisfied with the booking process, noting that the final price paid could differ from the initial price shown due to additional fees. A few other people also felt that the website's navigation and information presentation could be improved, wishing for more direct display of flight details. There were also occasional mentions of flights visible on airline websites not appearing on the platform, and issues with third-party agents during booking amendments.

What people talk about most

Price

People report positive experiences with price, often finding competitive and affordable options for flights,... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for comparing flight... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers praise the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 4 out of 5 stars

Ive been using Skyscanner for the past 5 years. hands down gives the best rates, I don't waste my time checking elsewhere. I would've given it 5 stars but the navigation and website can be improved... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more

Company details

  1. Travel & Vacation

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

333 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good deal in airfares

A platform to get the best airfares & routings. Have purchased few airlines airtickets from Skyscanners best third party agents like Agoda, Trip.com

July 17, 2024
Rated 3 out of 5 stars

Doubtful

Just wanted to know that all the third party which are selling flight tickets are they can be trusted

July 3, 2024
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Reply from Skyscanner

Hello,

Thanks for your review. 

All providers shown in Skyscanner’s search results are legitimate businesses but if you have had an issue after booking, please do get back in touch as it’s in the best interests of Skyscanner and the rest of our customers to ensure that the service providers offer is of a high standard. 

If you contact us through the following contact form then one of our support team will get back to you shortly. 

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Neil

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