Skyscanner Reviews 333

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the prices to be excellent, often highlighting that the platform provides the best rates compared to other services. Many appreciate the user-friendly website and the overall seamless experience, making it easy to search, compare, and find suitable flights. The ability to quickly compare prices across various airlines and platforms is frequently praised, saving users time and effort. However, some customers were dissatisfied with the booking process, noting that the final price paid could differ from the initial price shown due to additional fees. A few other people also felt that the website's navigation and information presentation could be improved, wishing for more direct display of flight details. There were also occasional mentions of flights visible on airline websites not appearing on the platform, and issues with third-party agents during booking amendments.

What people talk about most

Price

People report positive experiences with price, often finding competitive and affordable options for flights,... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for comparing flight... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers praise the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 4 out of 5 stars

Ive been using Skyscanner for the past 5 years. hands down gives the best rates, I don't waste my time checking elsewhere. I would've given it 5 stars but the navigation and website can be improved... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

333 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am happy with

I am
Happy with the Good service! and fast can get an airline that has many other offers. Thank you Skyscanner😊😍😍

September 23, 2024
Rated 4 out of 5 stars

Skyscanner

I always rely on this apps everytime I want to book a ticket back to my country.

September 25, 2024
Rated 5 out of 5 stars

It had went back to being competitive…

It had went back to being competitive after so many years when they 1st started. I had stop using it for few years when the Air tickets price were not attractive. But now they are about the same but my choice to choose is still Skyscanner. They were reliable & has been in the markets for a long period of time. Great works...

September 23, 2024
Rated 5 out of 5 stars

Highly recommended

Booking was seamless and price comparison from the various platform gives consumer a great overview. Highly recommended.

September 20, 2024
Rated 5 out of 5 stars

Booking of return trips

You give many choices to choose from for the flight destinations and it is easy for the customer to select the flights he prefers. The process is simple to secure a ticket and it is not cumbersome as other websites especially for return trips. Keep up the standards and good work.

September 17, 2024
Rated 1 out of 5 stars

Very difficult to convert usd to sgd

Very difficult to convert usd to sgd. finally paid but usd.please improve payment method.

August 18, 2024
Skyscanner logo

Reply from Skyscanner

Hello Ram,

Thanks for your review, and I'm sorry to read about your poor experience paying after finding your flights via Skyscanner.

Skyscanner as a travel search engine helps you organise your trip by finding the best options for you. When you select a journey, your reservation is made directly with the airline or travel agent of your choice. Once you are on the provider’s website, you’ll be able to see which different payment options they offer and in which currency they accept payment.

Some airlines might display the price in a different currency than what you selected on Skyscanner, as not airlines offer to sell in every current, but on Skyscanner, you can view the price in any currency according to your settings, but this is to make the price comparison as easy as possible for you. We would recommend to use your correct market when searching on Skyscanner, as that will have the highest likelihood that the travel provider will accept payment in SGD. If you are on the US version on of Skyscanner, it is likely that the travel providers will take payment in USD.

I very much hope that this helps a little, and I hope that in the future you wil have an easier time saying in your preferred currency! 

Kind regards,

Emma

Rated 5 out of 5 stars

Good overview

Skyscanner provides a good overview of the various options available. It is easy to navigate, and really helps the user a lot when planning for trips. It is always my first port of call when I try and search for flights, and more so when I have multi-city travels.

August 14, 2024
Rated 1 out of 5 stars

We paid 298 dollars towards my ticket…

We paid 298 dollars towards my ticket in sccoot airlines through my trip site...
But they charged seperately for my luggages in airport... Of $150
Worst ever why I faced

August 9, 2024
Skyscanner logo

Reply from Skyscanner

Hello, 

Thank you for taking the time to leave your feedback regarding your experience at the airport after booking a flight with our travel partner, Mytrip. We're sorry to hear about this. 

We're keen to investigate this further and see how we may be able to help.

If you could please fill out the form at the link below, a member of our Support team would be happy to follow up with you directly. 

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks for your time, and we look forward to hearing from you.

Kind regards,

Bea - Skyscanner Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look