Skyscanner Reviews 333

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the prices to be excellent, often highlighting that the platform provides the best rates compared to other services. Many appreciate the user-friendly website and the overall seamless experience, making it easy to search, compare, and find suitable flights. The ability to quickly compare prices across various airlines and platforms is frequently praised, saving users time and effort. However, some customers were dissatisfied with the booking process, noting that the final price paid could differ from the initial price shown due to additional fees. A few other people also felt that the website's navigation and information presentation could be improved, wishing for more direct display of flight details. There were also occasional mentions of flights visible on airline websites not appearing on the platform, and issues with third-party agents during booking amendments.

What people talk about most

Price

People report positive experiences with price, often finding competitive and affordable options for flights,... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for comparing flight... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers praise the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 4 out of 5 stars

Ive been using Skyscanner for the past 5 years. hands down gives the best rates, I don't waste my time checking elsewhere. I would've given it 5 stars but the navigation and website can be improved... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

333 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Booked premium economy but my ticket…

Booked premium economy but my ticket showed economy. Changes and cancellation cost too much.

November 16, 2024
Skyscanner logo

Reply from Skyscanner

Hello Agnes,

Thank you for taking the time to share your feedback with us, and I'm sorry to hear that you've had a poor experience with a travel agent after finding flights on Skyscanner.

We'd like to look into this further for you, so if you can get in touch with us and provide your booking details, one of our support team members will get back to you shortly: https://help.skyscanner.net/hc/en-gb/requests/new 

To offer some context, we act as a search engine that helps you find the best travel options for flights, hotels, and cars. Whenever you find and select an option on our platform, you are redirected to the travel provider's website where you will complete your booking and payment.

This means that the information for your booking is provided by your travel provider, and you woul be best aided by turning them to assist with any discrepancies. Having said this, we're here to offer any support or advice we can, so we look forward to hearing from you.  

Thank you again and kind regards, 

Best regards,

Emma

Rated 5 out of 5 stars

Genuine Deal

Not the1st time using... so easy to locate the cheapest, ideal flight when all that is needed is to provide some information like destination and dates then Skyscanner does the searching for me. I got what I needed in a matter of seconds!! Saves me alot of time and heartaches!

November 6, 2024
Rated 2 out of 5 stars

My payment processing failure

My payment failed initially(my fault) , when I tried to repeat it wouldn't pass through to my bank.
Tried several times then,
In frustration I booked through traveloka using their PayPal gateway without any problemd

November 1, 2024
Skyscanner logo

Reply from Skyscanner

Hello Tim,

Thanks for sharing this review, I'm sorry you've encountered this problem when trying to complete a booking with a provider found through our website.

Skyscanner is a tool that helps you organise your trip by finding the best options for you. When you select a journey, your reservation is made directly with the airline or travel agent of your choice. Once you are on the provider’s website, you’ll be able to see all the different payment options they offer, and the payment will be handled solely by them on their own platform, so I'm afraid we have no visibility over this.

I hope this offers some clarification.

Kind regards,

Stephanie

Rated 1 out of 5 stars

Prices were not competitive

Prices were not competitive. Cookies bumped up prices way above actual flight prices.

October 29, 2024
Skyscanner logo

Reply from Skyscanner

Hi there, 

Thanks taking the time to leave your feedback. We are sorry you have not had a more positive experience. 

To give you some context about how our site works, we rely on data that is passed through to us from our travel providers. We don't set prices ourselves and therefore it's not technically possible for us to adjust prices based on cookies. 

We've included some more info on the topic here: http://www.skyscanner.net/news/tips/do-cookies-increase-flight-prices/

If you continue to have a problem with the prices you see, or if you need further assistance, then please let us know by getting in touch via the link below. It would be really helpful if you can send us the details of the flight you are searching for and the provider you're trying to book with so we can investigate further. 

https://help.skyscanner.net/hc/en-gb/requests/new 

Thank you.

Claire - Skyscanner Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look