We were going through a very emotional time with my fathers illness and Sarah of Slater and Gordon managed my fathers claim for mesothelioma with empathy and professionalism. It was good to have them... See more
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Location
Switch locationDumfries Place, 2nd Floor Haywood House, CF10 Cardiff, Wales, GB
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We cannot thank Kayleigh enough for the incredible support she has given us during the most unimaginable time. Her knowledge, guidance, and unwavering dedication have been truly invaluable. Kayleigh n... See more
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Catherine Hurst was absolutely amazing when she dealt with my claim and kept me updated on a regular basis, she was so professional and very pleasant lady who took time to listen and would always retu... See more
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Sally Weare was fantastic throughout. From the initial call, when she instantly put my mind at rest and set out clearly what my options were, to the actual advice/representation. Emails were always... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Dumfries Place, 2nd Floor Haywood House, CF10, Cardiff, Wales, United Kingdom
4.5
Excellent
78 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent, quick, seamless and efficient service provided for my legal advice case
Excellent, quick, seamless and efficient service provided for my legal advice case, from start to finish, from submitting the enquiry form on their webpage, from someone reaching out to me via phone call to get more information on my case, and to getting my case assigned, with all contact details provided regarding who will be looking after my case, and very fast responses received in all email correspondence, which is greatly appreciated. I would highly recommend Slater & Gordon, and Sally Weare and Lewis Edge and the team who handled my case, as it was a great experience from start to finish, thank you!
June 3, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Zoheb,
Thank you so much for your 5* review and for your kind words about our colleagues, Sally and Lewis. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Peter, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Excellent Service and great support
We were going through a very emotional time with my fathers illness and Sarah of Slater and Gordon managed my fathers claim for mesothelioma with empathy and professionalism. It was good to have them on our side. They brought their expertise and knowledge to a process that we found very traumatic. They kept us updated, provided clear advice and were always happy to speak to us. They supported us throughout the process and to its successful conclusion.
May 22, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Jo,
Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards,
Lucy Ellams
Customer Analyst
Catherine Hurst was absolutely amazing…
Catherine Hurst was absolutely amazing when she dealt with my claim and kept me updated on a regular basis, she was so professional and very pleasant lady who took time to listen and would always return calls to queries. Thank you Catherine for all your hard work and professionalism. I would highly recommend Catherine Hurst of Gordon’s and Slater’s Solicitors.
May 15, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Ann,
Thank you so much for your 5* review and for your kind words about our colleague, Catherine. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
A very professional and experienced…
A very professional and experienced team who worked closely with me to understand my situation and injuries that were sustained while working in the construction industry.
May 14, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Leigh,
Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
The lawyer that oversaw my case was Catherine Hurst…
The lawyer that oversaw my case was Catherine Hurst which in my opinion was very polite and professional and if in the future I needed a lawyer again I would be more than happy for Catherine Hurst to oversee my case.
April 27, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Andrew,
Thank you so much for your 5* review and for your kind words about our colleague, Catherine. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I was advised to use this company…
I was advised to use this company through my Union as they would help me with a personal injury claim (food poisoning). Rung them on 3 occasions today and spoke to 3 separate females (foreign accents) to which I found it extremely hard to understand. First one put me through to the relevant department who then proceeded to tell me “we don’t deal with with this type of claims” even though it one of their fields on the website. Then second time my details were taken and was put on hold for 10 minutes, then cut off and thirdly the same as the second time. Absolutely awful customer care and wouldn’t touch them with a barge pole, management need to look into their process because the rating I’ve given is true and could not put a zero stars here 😡 .
April 13, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Julian,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lucy Ellams
Customer Analyst
Occupational hearing case
Slater and Gordon solicitors represented myself in a case against my former employer for hearing loss. Sahmaira Malik who dealt with my case throughout seemed very knowledgeable on the subject and kept me updated throughout with all the up to date and relevant information. I felt very comfortable with everything she discussed and she had a very friendly and professional attitude. Everything was settled without having to go to court
March 23, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Bryan,
Thank you so much for your 5* review and for your kind words about our colleague, Sahmaira. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Nice and clear advice no messing around…
Nice and clear advice no messing around just got on whith it
April 3, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Sam,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Easy to navigate
April 1, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Mandy,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Not sure how good or not you are
Not sure how good or not you are, but the initial application form was easy. I'll wait to see how you perform and how much you charge before I rate you.
March 31, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Nigel,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Very Fast but Inaccurate
Very fast, however I know 100% that I have had more than one financial agreement since 2007. After presenting all my previous post codes and addresses prior, it only finds one agreement.
March 31, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Lee,
Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Slater and Gordon have been totally…
Slater and Gordon have been totally professional throughout this process, keeping me updated of progress on a regular basis.
I cannot recommend them highly enough.
March 27, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Robert,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
I found this website easy to use with…
I found this website easy to use with clear instructions.
March 26, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Kim,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Easy to use the app
March 26, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Andrew,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Looked after finally by Hayley Lynn…
Looked after finally by Hayley Lynn Jones, she was friendly and very efficient through whole process and I would totally recommend using her for any of your needs. Thanks you Hayley
kindest Regards,
Sue
March 16, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Sue,
Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Celine Cosgrove
Customer Analyst
Reply from Slater and Gordon Lawyers - Cardiff
Hi Omar,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Celine Cosgrove
Customer Analyst
Efficient & friendly
Efficient, timely legal service. Clarity in all correspondence received. When I had a query this was responded to the same day. Much appreciated & many thanks.
January 30, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Jon,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Celine Cosgrove
Customer Analyst
Quick and easy process
January 14, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Chris,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jone
Customer Analyst
Empathic, informative, and professional service
Empathic, informative, and professional service. The Slater and Gordon team provide me with the information I needed to proceed with my case and resolve in a timeline manner. I'm grateful to Sally Weare and would recommend they service.
December 15, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Rom,
Thank you so much for your 5* review and for your kind words about our colleague, Sally. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Sian, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your matter and we wish you all the very best in future.
Kind regards,
Lee Jones
Customer Analyst
Submitted my medical negligence claim…
Submitted my medical negligence claim online on a Sunday. No call until Weds.
Had a call, obviously a call centre, I asked to call back as it wasn’t convenient as I was in work. They left a message to call them which I did - no answer during business hours. I chose this company as they have a negligence senior solicitor in Cardiff where I live.
Poor service so will try an alternative company.
January 4, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi David,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lee Jones
Customer Analyst
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