Slater and Gordon Lawyers - Cardiff Reviews 

80
TrustScore 4.5 out of 5

4.5

Dumfries Place, 2nd Floor Haywood House, CF10 Cardiff, Wales, GB


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Rated 5 out of 5 stars

We cannot thank Kayleigh enough for the incredible support she has given us during the most unimaginable time. Her knowledge, guidance, and unwavering dedication have been truly invaluable. Kayleigh n... See more

Company replied

Rated 5 out of 5 stars

We were going through a very emotional time with my fathers illness and Sarah of Slater and Gordon managed my fathers claim for mesothelioma with empathy and professionalism. It was good to have them... See more

Company replied

Rated 1 out of 5 stars

Submitted my medical negligence claim online on a Sunday. No call until Weds. Had a call, obviously a call centre, I asked to call back as it wasn’t convenient as I was in work. They left a message... See more

Company replied

Rated 5 out of 5 stars

Sally Weare was fantastic throughout. From the initial call, when she instantly put my mind at rest and set out clearly what my options were, to the actual advice/representation. Emails were always... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info

  • Dumfries Place, 2nd Floor Haywood House, CF10, Cardiff, Wales, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

80 reviews

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1-star

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(80)

1,674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellence of Stephanie Sanders

Stephanie Sanders is a very good patient,understanding listener. She asks the right questions for more details and clarifications

July 13, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Charles,

Thank you so much for taking the time to leave us a review. We are so pleased to hear you found Stephanie's wonderful service helpful to your needs and we will certainly share your kind words with her, as well as her team leader, Kelly, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater & Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Fantastic knowledge and support.

Hayley Lyn Jones helped me throughout my claim in an informed and empathetic way, which reassured me at each and every step.

July 3, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Raymond,

Thank you so much for your review, we really appreciate it. We're so pleased to hear you found Hayley's service helpful and we will certainly share your kind words with Hayley, as well as her team leader, Andrew, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Kelly Lloyd-Davies

Kelly Lloyd-Davies my assigned solicitor at Slater and Gordon was a tower of strength in supporting me to get justice for my son who sadly took his own life on the 7th September 2019 after seeking help from the Emergency NHS department in Chester who turned him away.
Without Kelly I think I would of fell at the first hurdle but her professional and sympathetic manner and her constant contact and updates helped me to the very end and to get compensation my son so deserved.
Cathy

June 17, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Dear Ms Burgoyne,

Thank you for your kind 5 star review. We are happy to hear of the service received and will ensure Kelly is notified of your satisfaction with her service.

Thank you for choosing Slater and Gordon.

Kind regards,
Helena Belt,
Customer Analyst

Rated 5 out of 5 stars

Extremely pleased

Timely communications, explained everything clearly and contact was never too much trouble. Made a potentially stressful experience extremely stress-free for which my family was very grateful.

June 5, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Laurence,

Thank you so much for your 5* review. It was our pleasure to provide you with a helpful service and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

personal injury claim

I had a personal injury claim being dealt with by them my solicitor Hayley Lynn Jones was fantastic explained every step of the prosses regular updates on the progress of the case and was spot on with the outcome
would highly recommend their services to anyone

May 1, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found Hayley's support helpful and we will certainly share your kind words with her, as well as her team leader, Andrew, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Empathy and kindness throughout.

We were fortunate enough to instruct Katie from the Cardiff office in relation to a very sensitive redress claim. Katie was super supportive and empathetic throughout, we can’t thank her enough or recommend her highly enough. Thank you.

May 17, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Lucy,

Thank you for the 5* review! We are delighted with your amazing feedback and hope to share this with your legal team. A separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, to help us locate your case. Or could you please email CustomerExperience@slatergordon.co.uk quoting your review, case reference or home address. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

COMPENSATION

My solicitor Amy Downey. I found her to be patient, kind, understanding and always professional. Amy helped me through some very difficult times, and for this I will always be eternally grateful, To me Amy must be an asset to your firm.
My contact with Amy started in October 2021 and ended on the 18th March 2024.

March 18, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Kerry,

Thank you so much for your 5* review and for your comments about our colleague, Amy. It was a pleasure to provide you with Amy's excellent service and we will share your kind words with her, as well as her team leader, Julie, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

I would like to say a massive thankyou…

I would like to say a massive thankyou to John Browne who dealt with my late husbands industrial injury claim. John's professionalism and caring personality, helped me through a very difficult time. He always kept me up to date of how the case was proceeding, and was quick to respond to any queries that I had. Consequently he put my mind at ease,on many occasions.In my opinion, he is an asset to the company and I am very happy with the successful outcome to the claim. I would not hesitate to recommend John and Slater and Gordon. Many thanks.

April 4, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Jill,

Thank you for your 5* review, the positive feedback is most appreciated. It was a pleasure to provide you with John's excellent assistance and we will share your kind words with him, as well as his team leader, Jordan, who will ensure he receives the recognition he deserves. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

GREAT SERVICE

VERY EASY TO CONTACT EXPLAINS CASES WELL
PROPT ACTION

March 18, 2024
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Darryl,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and we would like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

My case was dealt with professionalism…

My case was dealt with professionalism and I got my queries answered in time. I was in regular contact with my solicitor.

March 21, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Kabuswe,

Thank you for your 5* review, we really appreciate it. We're so pleased you found our service helpful and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, professionally handled with good communication throughout and a good final result.

March 4, 2024
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Reply from Slater and Gordon Lawyers - Cardiff

Hi David,

Thank you for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Workplace Accident

I used Slater and Gordon through my union at work ,l suffered a serious injury at work in December 2020. I have to say how professionally everything was carried out from the very start and my claim was escalated twice due to the injury I suffered. Many thanks to everyone involved with my case and especially to Hayley Jones who looked after everything and made sure I received the right compensation for my accident.

February 5, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Anthony,

Thank you so much for your 5* review, we really appreciate the positive feedback. It was a pleasure to provide you with Hayley's excellent service and we will share your kind words with her, as well as her team leader, Andrew, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Although my case was a very difficult…

Although my case was a very difficult and very long case. It was unprecedented in many ways. But from day one, with the start of case, my solicitor KELLY LLOYD-DAVIES was not just an amazing expert in her field of law. Her support went above and beyond with me. Always ready to guide me and explain all the legalities everything clearly to me at each stage of the proceedings. BUT, what I was even more appreciative of that throughout all the highs and lows of such a difficult unprecedented case, Kelly, was not just always empathetic towards my personal feelings and situation, she was by my side supporting my emotional journey. And trust me, over the time, I went through a conocopia of emotions, and no matter which emotion that was, Kelly, was there for me.
This lady, is not just an expert professional litigation lawyer, but is a lady filled with compassion and empathy. So if you are considering a Litigation/Personal Injury case then I HIGHLY recommend KELLY LLOYD-DAVIES of SLATER &GORDON.
One amazing lady, THANK YOU KELLY & THE TEAM FOR EVERYTHING

December 25, 2023
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Petronella,

Thank you so much for your 5* review, we really appreciate it. Your review is a testament to the wonderful service provided by Kelly and we will certainly share your kind words with her, as well as her team leader, Yvonne, who will ensure she receives the recognition she deserves. Thanks again and we wish you all the best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Sam dealt with my case and was very…

Sam dealt with my case and was very effective. Sam responded to all my questions and was very knowledgeable. Really happy with the outcome of my case.

February 10, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Darcie,

Thank you for the 5* review, we really appreciate it. We're so pleased you found Sam's advice helpful and we have shared your kind words with the legal team. We'd like to thank you for choosing Slater & Gordon and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Choose Slater and Gordon 100%

Firstly, I chose Slater and Gordon as the solicitors I wanted to represent me, as they have an excellent history of medical negligence cases and a solicitor friend of mine advised me to go with them so I was confident from the go ahead I chose the correct one
From the first phone call I was given a solicitor who was suited to my case and she was called Amy Downey. Straight away she listened to what I said and filled me with so much confidence that I was doing the right thing and promised me that she would do her best in getting me the correct compensation I deserved as well as being empathetic for what I had been through which some people forget in these sort of cases and only think about the money and profit
From day one to when the claim was coming to a close, Amy was there for me both on email with quick responses to phone calls when I needed them as a claim for medical negligence can be a lengthy, stressful time. Amy would instantly put my mind at ease and fill me with the confidence to keep going and keep pushing
The claim went on for a long time and Amy went into so much detail with the case, I did think sometimes this wasn’t needed, that wasn’t needed, but then coming to the final few weeks when the claim was put together and sent to the defendant, it all came clear that, what she was doing really showed what a good case we had and she had brought together such a great, in depth, evidential piece of work, giving me the best chance of getting the compensation I felt I deserved
When the negotiations started I followed every bit of advice Amy gave me, she hadn’t let me down in the whole process so my confidence in her was sky high and still is
We came out with the best result possible and I am so so pleased I chose Slater and Gordon.
Those thinking they don’t need a solicitor as their case is flawless, yes it might be but these solicitors go to places I never even knew existed, always use a solicitor and you know which one I would choose!!
I just want to say thank you so much Amy Downey for all your hard work you put into this and wish you well, you have a very bright future ahead of you, take care

February 16, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Jordan,

Thank you so much for your 5* review and for your kind comments about our colleague, Amy. It was a pleasure to provide you with Amy's professional assistance and we will certainly share your excellent review with her, as well as her team leader, Julie, who will ensure she receives the recognition she deserves. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

Rated 4 out of 5 stars

I am very Grateful for all the prompt and detailed support from Catherine Hurst

I am very grateful for all the professional support that Slater and Gordon have provided me with for my claim due to an Industrial Injury.
My assigned Legal Executive was Catherine Hurst who has been a joy to liase with.
Catherine has been very clear in Communication, Respectful, Supportive and Empathetic throughout and open to discussion in order to resolve queries/confusion as the case progressed.
In summation I felt that as a client I was always included, considered and that any decisions were mine with much wise counsel from Catherine.
I would recommend the Prompt, In-depth and Professional support that has been provided to me to anybody.

February 9, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi David,

Thank you for your review, we really appreciate it. We're so pleased to hear you found Catherine's professional service helpful to your needs and please don't hesitate to contact us again if you require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Understanding member of staff

The member of staff Amy ( who dealt with my case ) was always friendly and guided me through a what was a very difficult time.

December 17, 2023
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Paula,

Thank you so much for your 5* review, we really appreciate it. We're so pleased you found Amy's excellent service helpful to your needs and we will share your kind words with her, as well as her team leader, Julie, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Youu helped me when i was at the near…

Youu helped me when i was at the near end and cant thank you enough!

February 1, 2024
Slater and Gordon Lawyers - Cardiff logo

Reply from Slater and Gordon Lawyers - Cardiff

Hi,

Thank you for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful experience and we welcome you to contact us again if you ever require our assistance in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 4 out of 5 stars

Speedy of response

The speed of response once I actually spoke to someone who could help

January 9, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Cardiff

Hi Simon

Thank you for your review, the positive feedback means a lot to us. We're so pleased to hear you found our service helpful and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

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