Can’t recommend enough, Kaly Sugden was our Legal Advisor. She helped us every step of the way, and made myself and my son who is aged 10 feel reassured with the process. Always had time for us and... See more
Company replied
Location
Switch locationOld Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I... See more
Company replied
I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case. Donna was professional, clear, and very helpful from start to... See more
Company replied
I have had a claim with Slater & Gordon that lasted 3 years. My first solicitor was Sadia Massood, then Ellie Andrews and finally Sean Rimmer with assistance from Carla Daley. Each time the change was... See more
Company replied
Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, United Kingdom
4.3
Excellent
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to extend my sReview for Slater and Gordon Solicitors – Ms. Donna Roseincere…
I would like to extend my sincere thanks to Ms. Donna Rose from Slater and Gordon Solicitors for her exceptional work on our car accident claim with the MIB.
From the moment she took over our case -after our previous solicitor left unexpectedly - Ms. Rose stepped in seamlessly and demonstrated outstanding professionalism. She was consistently responsive, clear, and informative, even during periods of uncertainty. Her ability to remain firm, focused, and proactive gave us great confidence.
Most impressively, she secured a very favourable compensation outcome. We truly felt that she was fighting our corner with diligence and determination throughout.
Highly recommended for anyone seeking legal support in personal injury claims. Thank you, Donna, for your excellent service.
June 3, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Damian,
Thank you so much for your 5* review, the positive feedback means a lot to us. We are so pleased to hear you found Donna's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Steven, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Excellent experience
They have done everything for me and helped me all the way through the claim
Even tho it’s been a long wait they have been so professional
June 4, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Alison,
Thank you so much for your 5* review, the positive feedback means a lot to us. It has been our pleasure to provide you support throughout the duration of your claim and we wish you all the very best in future.
Kind regards
Simon Murphy
Customer Analyst
Slater and Gordon Solicitors
The company, and in particular my lawyer Jenniffer Brunt were supportive, efficient and professional.
Jenniffer’s knowledge was second to none and her contact was really clear and timely. I was consistently kept up to date and guided through the mire of legal issues when feeling emotionally vulnerable.
I felt in safe hands for both child proceedings, divorce and financial matters.
I would throughly recommend.
May 1, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Anita
Thank you so much for your 5* review and for your kind comments about our colleague, Jenniffer. It was a pleasure to provide you with Jenniffer's assistance, and we will certainly share your review with her, as well as her team leader, Georgina, who will ensure she receives the recognition she deserves.
We would like to thank you for placing your trust in Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Donna Rose did her job so…
Donna Rose did her job so professionally and patiently .
She was sympathetic to my case and conducted her work in a professional manner prompt and precise.
May 16, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Chris,
Thank you so much for your 5* review, the positive feedback means a lot to us. We are so pleased to hear you found Donna's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Steven, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Charlotte from Slater and Gordon was amazing…
My experience with Slater and Gordon was first class from start to finish. All communications were professional, polite and done in a timely manner and completed inline with promises and timescales. The representative I had helping me with my case was very attentive, made sure I completely understood and made time to discuss things through where required. Special mention to Charlotte from the Liverpool office for her help and assistance, Charlotte represented the brand in impeccable fashion, thank you Charlotte.
May 15, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Colin,
Thank you so much for taking the time to leave us a review. We are so pleased to hear Charlotte provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Sian, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Efficient
Efficient, professional with brilliant support from Haley Reeves my assigned Legal Advisor. Highly recommended.
May 15, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Tracey,
Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Haley's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Steven, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Helen campell
Helen Campbell has been so mindful and honest and attentive feel like I’ve been looked after and ended in great news deffo recommend a true professional
May 15, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Cameron,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Helen's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Jennifer, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
My experience with Slater & Gordon was…
My experience with Slater & Gordon was one I will look back on with fondness. They were very professional throughout the couple of years I was dealing with them and would like to give an extended thank you to my solicitor Lucy Crierie, she made the whole process seem like a walk in the park and was always on hand to answer any questions I had and offer very sound advice when needed.
Thanks again Slater and Gordon
Darren.
May 6, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Darren,
Thank you so much for your wonderful review, we really appreciate it. It was our pleasure to provide you with Lucy's excellent service and we will certainly share your kind words with her, as well as her team leader, Lynsey, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
when i first started my claim i was…42
when i first started my claim i was with a man solicitor but named no names then i got lucy curie before i got lucy i felt as if i had to ring for updates like not hearing anything for nearly 2 months but one i got lucy she got stuff done very quicky and got claim settled in under 2months since she took my case so if your claiming ask for lucy cureie
April 19, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Craig,
Thank you so much for your wonderful review, we really appreciate it. It was our pleasure to provide you with Lucy's excellent service and we will certainly share your kind words with her, as well as her team leader, Lynsey, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Easy to understand during a really tough time.
Lots of detail and legal jargon, but Andy explained in layman's terms which made a tough phone call to make a lot easier to understand. Would highly recommend! Thanks Andy.
May 2, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi,
Thank you for your 5* review, we really appreciate it. We're so pleased to hear you've found our service helpful so far and we're very happy to have you as a client at Slater & Gordon.
Kind regards
Simon Murphy
Customer Analyst
Do your own home work to succeed
I received confirmation of fault of personal injury and gave insurance details to this company. They swapped my solicitor half way through my claim and the second solicitor Stephen wasn't as positive. I was assertive as they valued my claim to be £2-3k. I summed up all the issues in reference to my injuries and insisted these issues needed addressing. They came good eventually and I received £15k. I would suggest they increase communicate with the claimant and advise better to receive a positive outcome although this claim couldn't or shouldn't fail. My house insurance covered me through legal cover but they tried to get me to take their addition cover in case of failure which just showed either greedy or lack of confidence, which was of course not taken! Need to try harder as I feel I did most the work needed.
Received monies quickly thanks to Robyn Eaton ( senior recovery officer) 😁
May 1, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Mark,
Thank you for your review. We are disappointed to hear you were not entirely satisfied with your experience. Please be assured every advice provided by our experienced solicitors is in the best interests of our valued clients and it was our pleasure to secure a successful outcome for you.
Kind regards
Simon Murphy
Customer Analyst
Slater and Gordon with my…
trusted Slater and Gordon with my personal injury claim for nearly three years. At no point was I informed that they might refuse to represent me at the court stage. Yet at the final moment, they abruptly withdrew their services without adequate notice, leaving me completely unsupported.
This sudden withdrawal, after such a long relationship, caused great emotional and practical hardship. I had also previously raised a complaint about the management of my case, and I am concerned that this complaint may have influenced their decision to withdraw, which would be contrary to the standards required by the Solicitors Regulation Authority (SRA).
According to the SRA Code of Conduct, solicitors must uphold the proper administration of justice, act with integrity, and not allow personal feelings to interfere with client care. My experience raises serious concerns whether these standards were met.
I am sharing my experience truthfully to help future clients make informed decisions. Clients deserve better communication, transparency, and protection.
March 13, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Zelalem,
Thank you for your review.
We are sorry to hear you were not satisfied by your experience with our service. But please let us assure you that our recommendation to withdraw was strictly due to low prospects of success, a decision that was made upon careful review by our experienced team and in your best interests. The suggestion your claim was withdrawn due to any expression of dissatisfaction would be in breach of SRA regulations and our professional ethics as a company, but we appreciate your frustration at not being able to bring your claim to a successful conclusion and it is never a decision we make lightly.
We thank you for your feedback.
Kind regards
Simon Murphy
Customer Analyst
That you really do need a good solicitor behind you
Excellent thoroughly professional service provided by Clare who made the experience seem so easy although not
I had no doubts that my claim would not succeed
And with Clare’s help
I receive an offer that was within
My expectations
So now I can take my wife on a nice holiday after her successful surgery for cancer
Although every cloud doesn’t have a silver lining the outcome has certainly helped.
Thank you Slater Gordon not forgetting Unite
The Union for their commitment and support
April 23, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Terence,
Thank you so much for taking the time to leave us a review, we really appreciate it. We are so pleased to hear of your great experience with Clare and we will certainly share your kind words with her, as well as her team leader, Edward, who will ensure she receives the recognition she deserves.
We would like to thank you for placing your trust in Slater and Gordon to handle your claim and we wish you all the very best.
Kind regards
Simon Murphy
Customer Analyst
Megan was amazingly patient and clear…
Megan was amazingly patient and clear with what i needed to do in order to have a successful claim. She made the process so much less stressful and got me the outcome that was best for the circumstances.
April 21, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Alice,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with Megan's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Sue, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Shocking
Took over two years to deal with a straight forward rear end shunt where the other party admitted liability with 2 witnesses. Transferred part of our claim to carpenters group which is now outstanding for two and half years.
Then took nearly half the value of the claim in fees. Could never speak to the same handler, weeks waiting for responses to emails.
Probably one to avoid. Shameful
December 31, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Richard,
Thank you for your review.
Please accept our apologies for the delay you experienced. A couple of years ago, our firm made the difficult decision to close our small claims department. This was to create a more efficient business design and to ensure greater customer satisfaction. We fully appreciated the delays this would cause to our valued clients and we can only apologise for any dissatisfaction you may have experienced. We can assure this business plan continues to be a success and our customer satisfaction has increased dramatically.
We appreciate your feedback.
Kind regards
Simon Murphy
Customer Analyst
personal injury claim success After a serious car accident causing…
After a serious car accident causing head and neck injury that took nearly 15 months to heal in September 2019
I faced nearly a 6 year battle with my personal injury claim.
My original claim handlers changed to Slater & Gordon. Megan Whitaker Legal advisor at Slater and Gordon took over my case on 01/09/2024 and from that moment onwards things took a different direction.
I received exemplar customer service from the beginning and throughout the entire duration of the case.
Every effort was made to keep me updated with the progress of my claim.
The case finally went to court in April 2025.
This was a daunting and nerve racking experience but I was provided with constant support from Megan Whitaker and I was fortunately assigned a highly competent Barrister.
Needless to say I won my case and was awarded the full amount of my claim. I cannot thank Slater and Gordon enough and would recommend Megan Whitaker Legal Advisor to anybody seeking a personal claim never mind how hopeless the perceived chances of success are.
April 1, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Tony,
Thank you so much for your excellent review. It has been our pleasure to provide you with Megan's assistance during what must have been a challenging time, and we will certainly share your kind words with her, as well as her team leader, Sue, who will ensure she receives the recognition she deserves.
We would like to thank you for placing your trust in Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards
Simon Murphy
Customer Analyst
Good outcome, but it took a long time.
Initially my claim for damages, against a car driver who knocked me off my bicycle causing me serious injuries, dragged on frustratingly with my case being passed between a number of case handlers. I found it difficult to contact the handlers as phone messages and emails were rarely responded to. After about three years of this my case passed to the desk of Hannah Bretland and things immediately looked up. Hannah was proactive and communicative, responding to my messages promptly and keeping me very much 'in the loop' as to the progress of my case. For the first time I felt that my case was being regarded as important! Hannah's handling of my case resulted in a very acceptable outcome for me, and I'm most grateful to her for her excellent guidance and support throughout her time working on it. Five stars for Hannah, three for the company as a whole.
March 25, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Malcolm,
Thank you so much for your review and for your kind words about our colleague, Hannah. We appreciate your claim had some difficulties but we are so glad you kept faith in us and we will certainly share your kind words with Hannah, as well as her team leader, Sian, who will ensure she receives the recognition she deserves.
Kind regards
Simon Murphy
Customer Analyst
Sally Weare Recommended Employment Lawyer
Sally Weare is clearly expert in her field and provided excellent advice at very short notice. She is approachable, empathetic and explains things in an easy to understand way. I highly recommend her to anyone needing employment law advice.
March 14, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi,
Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found our service helpful and we will certainly share your review with Sally who will be delighted at your kind words.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
It was unfortunate I broke my wrist
It was unfortunate I broke my wrist. 9 December 2022. When i rang Slater & Gordon they delt with my complaint exellantly they kept me informed about everything it all went smoothly. Thank you so much
9 December 2022
December 9, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Glenda,
Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Megan Whittaker an Amazing legal advisor
Everything was explained in great detail throughout the claim, I felt listened too and heard and Slater Gordon were happy to take on my claim and supported me through a successful claim thanks again to Megan Whittaker who was a great legal advisor was kind, and got things done in the time she gave. Thanks to you for the support.
March 13, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Djamila,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with Megan's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.