Can’t recommend enough, Kaly Sugden was our Legal Advisor. She helped us every step of the way, and made myself and my son who is aged 10 feel reassured with the process. Always had time for us and... See more
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Location
Switch locationOld Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB
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See what reviewers are saying
I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I... See more
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I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case. Donna was professional, clear, and very helpful from start to... See more
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I have had a claim with Slater & Gordon that lasted 3 years. My first solicitor was Sadia Massood, then Ellie Andrews and finally Sean Rimmer with assistance from Carla Daley. Each time the change was... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, United Kingdom
4.3
Excellent
196 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Absolutely made up with Slater and…
Absolutely made up with Slater and Gordon. It's taken some time to get my claim processed through the MIB buy I've now received what I'm owed. Thanks to Donna Rose Who got my claim over the line.
October 29, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Adam,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with Donna's expertise and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
I was involved in a major RTA that…
I was involved in a major RTA that wasn’t my fault as a result of this I ended up with major neck injuries that will have a long term effects on my life. I was appointed Slater Gordon to handle my claim it’s been a lengthy case and the help and support I received from Chloe Pitt and her team @ Slater Gordon has been absolutely amazing through out!
I am extremely happy with the way everything has been handled by Chloe, I believe as a result of this I got an amazing settlement!
So happy & relieved I can now finally move on from this.
Thank you again Chloe Pitt & team!
October 23, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi,
Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Chloe's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Sian, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Don’t trust this law firm they will drag your case for years
They respond any call every month you different person dealing with your matter
October 10, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Subhash,
Thank you for your review. We are saddened to hear you are not completely satisfied by the service received, this is not the high level of customer satisfaction we strive for. We appreciate that a change of file handler can be frustrating but we can assure you our team are working hard to bring your claim to a full and satisfactory closure. We thank you for your patience during this time.
Kind regards
Simon Murphy
Customer Analyst
Successful Compensation
I had a car accident in Feb. 2023. The guy that hit me from behind left the scene of the accident. Donna Rose from the company has supported me right from the start with trying to get compensation for me, at long last she has been successful. I look forward to receiving my compensation in a couple of weeks. Would always recommend this company.
October 15, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi John,
Thank you for your 5* review, the positive feedback means a lot to us. We're delighted to hear you found Donna's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and we welcome you to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Poor Services
The service provided has been extremely disappointing. Despite their commitment to resolving my injury claim within two years, there has been no progress or outcome. Over this period, more than three caseworkers have been assigned to my case, yet there has been no noticeable improvement or movement forward. I constantly have to chase them for updates, with no proactive communication or meaningful responses on their part. I feel completely stuck with this service, and I'm seeking advice on how to disengage from them.
October 7, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Thank you for leaving a review.
We are sorry to hear that you are unhappy with the service you have received, and we would really like to get to the root cause. A separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, quoting your review, case reference or home address to help us locate your case and address the matter accordingly.
Kind regards
Simon Murphy
Customer Analyst
Professional and outstanding
The customer service was outstanding, and the communication and support from Vicky Finch, (Solicitor) and Tristan Sands (Barrister) was first class and exactly what we were looking for and needed” “We were so pleased with the service we received from this company. They went above and beyond to help us get the outcome needed.” “We were very impressed with the quality of the company as a whole.
October 3, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Tina,
Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found our service helpful and we will certainly share your review with Vicky and Tristan who will be delighted by your kind words.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
"I will always be grateful to Slater and Gordon, especially Lucy,"
Good morning!
Since the very first contact I had with Slater and Gordon I felt that I was being looked after by the right guys. The professionalism and confidence I felt from them, from the people I was talking to, were undeniable. And even when I lost a great part of the hopes I had for my claim, the thought that I might have chosen the wrong solicitors never really crossed my mind. Little did I know that while I was losing my hopes, a very hard and competent work was being done by Lucy Crierie, in order to bring justice to my case. In the end Justice was found and I received the compensation I believe was fair to what happened to me. I'll always be grateful to Slater and Gordon, especially Lucy, who represented her company so well and so competently.
Tiago Silva
October 1, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Tiago,
Thank you so much for your wonderful review, we really appreciate it. It was our pleasure to provide you with Lucy's excellent service and we will certainly share your kind words with her, as well as her team leader, Lynsey, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
The best lawyer's
The best lawyer's, the service is wonderful and very respectful and professional. I was involved in a motorcycle accident in 05/2021, which caused a lot of damage , i was injured also had to stay out of work for a long time. The lawyers gave me all the support i needed, from medical care to financial loss. This month on 6th of September, i received the good news , we WON ON THE COURT , i got my financial life back .I would like to especially a big thanks to the lawyer HANNAH GIBSON ,who followed my process from the begin until the end. GOD BLESS YOU ALL and Congratulations !!!
September 6, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Maria,
Thank you so much for your 5* review. It was our pleasure to provide you with Hannah's excellent assistance during what must have been a difficult time and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Mr Peter Meadows saves the day
At the start of the process i was messed around lots and if it hadn't been for Mr Peter Meadows taking over the claim i would be giving a 1 star score, he has been brilliant from taking over. Always answering questions and very informative. He deserves 5 stars but i only gave 3 as its a company rating, he certainly saved me and my daughter from any worries he is caring and just simply brilliant at his job.
September 23, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Nigel,
Thank you for your review. Our apologies that your claim did not go as smoothly as we both would have preferred, this was due to the unprecedented closure of our small claims department. We're so pleased you found Peter's excellent assistance helpful and we will certainly share your kind words with him, as well as his team leader, Jenna, who will ensure he receives the recognition he deserves.
Kind regards
Simon Murphy
Customer Analyst
The beginning was ropey
The beginning was ropey, but once I had my solicitor changed over to the last one Tamara, things finally went smoothly lass should be commended/promoted for sorting out the 2 year mess the last solicitors left. Sorted out my claim quickly and professionally treated me with respect and patience, Made the whole ordeal worth it in the end can't thank her enough.
James.
September 23, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi James,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Tamara's excellent support and we will certainly share your kind words with her, as well as her team leader, Jenna, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Definitely recommend.
I had quite a traumatic birth and contacted Slater & Gordon lawyers. I cannot thank Megan Santageli-ball enough for her help during the case. She explained everything to me and answered any questions I had promptly. I am thankful for all your help and support during this case. Your proffesionalism is unmatched. I would definitely recommend. 10/10.
Maria Akhtar
September 16, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Maria,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Megan's excellent assistance and we will certainly share your kind words with her, as well as her team leader, John, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Liverpool
Hi Chris,
Thank you for the 5* review! We're very pleased to hear you found Hannah's service helpful and we will certainly share your kind words with her, as well as her team leader, Sian, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Personal injury claim - great experience
Courtney was brilliant throughout my claim. Not only was she friendly and approachable but she was extremely professional. I could tell that she really wanted the best possible outcome for me. Courtney was always available to answer my emails or calls and got back to me quickly; I was never left in a position where I was clueless on the progress of my claim. She always kept me up to date.
August 28, 2024
Reply from Slater and Gordon Lawyers - Liverpool
Hi Sophie,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to assist you and to provide you with Courtney's excellent service and we will certainly share your kind words with her.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Fantastic service from start to finish…
Fantastic service from start to finish Michael Gotham was my representative and he was brilliant was always in touch and to ge the case done within 6 months from start to finish is excellent would highly recommend.
Tony
August 29, 2024
Reply from Slater and Gordon Lawyers - Liverpool
Hi Tony,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with a helpful service and we will certainly share your review with Michael who will be delighted by your kind words.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Brilliant customer service and overall…
Brilliant customer service and overall experience, such a professional service, speedy responses and I was kept updated all the way through the claim . I can't praise this company enough.
August 28, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Kenny,
Thank you so much for taking the time to leave us a review, we really appreciate it. We are so pleased to hear you found our service helpful and we would like to thank you for placing your trust in Slater and Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
I had a personal injury claim with…
I had a personal injury claim with Slater and Gordon. It was a hit-and-run. I did not have the driver's details, and the third-party vehicle was a foreign country vehicle. Slater and Gordon fought hard to find the third party and resolve the case. Especially Ms./Mrs. Donna Rose (Legal Advisor). It took nearly 4 years; I gave up, but she didn't. She was very helpful and kept me informed, and every time I contacted her, she spoke to me very kindly.
August 22, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Donna's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Case settled.
Linda Taher.
I would like to thank Linda for her hard work, for progressing the case, and finally the settlement that she achieved.
August 16, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Howard,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Linda's expertise and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Maja and Filip
Maja and Filip
Good team after 3 years helped to end the claim which was from outside the UK
August 12, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Piotr,
Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to assist you and we will certainly share your review with Maja and Philip who will be flattered by your kind words.
We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the best.
Kind regards
Simon Murphy
Customer Analyst
Megan has been amazing
Megan has been amazing. Great communication and gets the job done. Aiden has been amazing to. Also very empathetic with the case. Would recommend to anyone. Thankyou
August 12, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Vicky,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with a helpful service and we will certainly share your review with our legal team who will be flattered by your kind words.
We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best.
Kind regards
Simon Murphy
Customer Analyst
Slater and Gordan-Hannah Gibson
Overall, the process was good it was slow to progress but majority of the time it can be out of the control of Slater and Gordan as there are delays with medical experts.
Hannah Gibson was very informative and quick to progress the claim throughout the process when it was within her control and although she is a Paralegal and not a senior solicitor, I believe she did the necessary requirements for this case and to reach a settlement before court proceedings.
However, whether I received maximum compensation and could have received more is unknown so would not like to comment on this, but I was in the process of switching solicitors as reading case study's of similar claims settling for more.
However, after talking to a senior solicitor outside of Slater and Gordan he did advise some of the case study settlements shown are not an accurate reflection as many factors contribute to this for example loss of Salary, Age, Profession etc.
Overall, I am satisfied as I may I have received more compensation if this case carried on but the risks of not settling early may have outweighed, as know I can concentrate and focus on my future going forward.
August 1, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Liverpool
Hi Ely,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will certainly share your kind words with Hannah who will be delighted by your review.
We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
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