Slater and Gordon Lawyers - Liverpool Reviews 

197
TrustScore 4.5 out of 5

4.4

Old Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can’t recommend enough, Kaly Sugden was our Legal Advisor. She helped us every step of the way, and made myself and my son who is aged 10 feel reassured with the process. Always had time for us and... See more

Company replied

Rated 5 out of 5 stars

I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case. Donna was professional, clear, and very helpful from start to... See more

Company replied

Rated 5 out of 5 stars

I have had a claim with Slater & Gordon that lasted 3 years. My first solicitor was Sadia Massood, then Ellie Andrews and finally Sean Rimmer with assistance from Carla Daley. Each time the change was... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info

  • Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 96% of negative reviews

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4.4

All reviews

(197)

1,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Slater and Gordan-Hannah Gibson

Overall, the process was good it was slow to progress but majority of the time it can be out of the control of Slater and Gordan as there are delays with medical experts.

Hannah Gibson was very informative and quick to progress the claim throughout the process when it was within her control and although she is a Paralegal and not a senior solicitor, I believe she did the necessary requirements for this case and to reach a settlement before court proceedings.

However, whether I received maximum compensation and could have received more is unknown so would not like to comment on this, but I was in the process of switching solicitors as reading case study's of similar claims settling for more.

However, after talking to a senior solicitor outside of Slater and Gordan he did advise some of the case study settlements shown are not an accurate reflection as many factors contribute to this for example loss of Salary, Age, Profession etc.

Overall, I am satisfied as I may I have received more compensation if this case carried on but the risks of not settling early may have outweighed, as know I can concentrate and focus on my future going forward.

August 1, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Ely,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will certainly share your kind words with Hannah who will be delighted by your review.

We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

I’ve tried to contact them a number of…

I’ve tried to contact them a number of times and nothing. Emailed and had no response. I sent my son’s birth certificate in June and haven’t received it back and need it as a matter of urgency. How can you get in touch with these people

August 3, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your review. Our apologies for any dissatisfaction you may have experienced. Please be assured we have alerted your legal team to the situation and we will resolve your concerns. We appreciate your patience during this time.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Very polite

Very polite, thoughtful and helpful advice in a very difficult emotional time.

August 1, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Philip,

Thank you for your 5* review, we really appreciate it. We're so pleased you've found our service helpful so far and we're delighted to have you as a client at Slater and Gordon.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Great people to talk to

Great people to talk to. Understanding, and regular updates of progress. Would recommend, which I have already.

July 18, 2024
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Reply from Slater and Gordon Lawyers - Liverpool

Hi David,

Thank you for taking the time to leave us a 5* review, we really appreciate it. We're so pleased you've found our service helpful so far and we're delighted to have you as a client at Slater and Gordon.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Outstanding Service

Although my case was very complicated because of unprecedented circumstances, my solicitor, Hollie Davies, was amazing. Her meticulous and intuitive approach to the case resulted in an excellent outcome.
Throughout the case Hollie was extremely professional and kept me throughly informed at every stage.

July 24, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Mary,

Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with Hollie's excellent assistance and we will certainly share your kind words with her, as well as her team leader, John, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Darren was extremely helpful in dealing…

Darren was extremely helpful in dealing with our case and was responsive to any questions that I had and was easy to speak to. He was extremely professional and knowledgeable and kept us updated along the way

July 18, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Fabian,

Thank you so much for your 5* review. We're so pleased to hear you found Darren's service helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the praise he's due.

We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Hi i would like to say thank you very…

Hi i would like to say thank you very much for Slater and Gordon i much apreciat it your help could not be better
from Leszek to Mr Phil Stuart and (She/Her) Maja Zuraw a massive thank you.

July 19, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Leszek,

Thank you for your review, we really appreciate it. We're so pleased to hear you found Phil and Maja's service helpful and we will certainly share your kind comments with them.

We'd like to thank you for choosing Slater and Gordon and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Outstanding Service from Lucy Boardman…

Outstanding Service from Lucy Boardman at Slater and Gordon

I recently had the pleasure of working with Lucy Boardman from Slater and Gordon, and I couldn’t be more satisfied with the service I received. From the very beginning, Lucy was exceptionally professional, approachable, and knowledgeable. She made a complex and stressful situation much more manageable with her clear and compassionate guidance.

Lucy demonstrated a deep understanding of the legal intricacies involved in my case and was always quick to respond to any questions or concerns I had. Her communication skills are excellent, ensuring I was always kept informed about the progress of my case.

What truly sets Lucy apart is her dedication and commitment to her clients. She went above and beyond to ensure that I received the best possible outcome. Her attention to detail and relentless pursuit of justice on my behalf were truly commendable.

I highly recommend Lucy Boardman and Slater and Gordon to anyone in need of legal assistance. Her expertise, combined with her genuine care for her clients, makes her an outstanding solicitor. Thank you, Lucy, for all your hard work and support!

July 10, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with a helpful assistance and we will certainly share you review with Lucy, as well as her team leader, Jenna, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Good communication and kept me updated

Good communication and kept me updated, very helpful and beneficial company

June 27, 2024
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Kyan,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased to know you found our service helpful and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

I had great dealings with Ann-Marie…

I had great dealings with Ann-Marie leading all the work and updates and vital details of my case over the course of my case dealings. I was always kept informed, had flexibility and helped with a date change which they pushed for me and most importantly we won as well.

July 5, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Giancarlo,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and we will certainly share your kind words with Anne-Marie, as well as her team leader, Lee, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

A Disaster.

A Disaster.. I man called me. He did not speack good english, his telephone did not work. Dificult to hear, as if he was across.the world, He did not understand what I said. And ask me so many personal questions..I though it was one of this scams, over the phone, and he will ask me for my bank! account. He did not ask about the injurie, and when he did ask..he said..why you did not avoid this? .why you did not call before?.. "It only was a month ago" I told him I was left with ciatica..and he had no clue about it, never heard of ciatica, and I have hernia in the spine. He said I shoud had avoud the accident..he never got it!! He speak so slow, as if he arrived from India last week.
He never got the picture..and told me they will not take the case..he do not speak good English, and did not understan what I said. I really thought, it was a con. I spend 40 minutes on the phone.
A Joke! Will anybody ask to a person. Why didn't you avoid this accident?.
They should employ competent people.
Waste of time!

July 4, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Alicia,

Thank you for your review. We're sorry if you felt our service did not meet your expectations. We appreciate your feedback and will forward your concerns onto our team for use in our further development.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

Avoid this company at all costs…

Avoid this company at all costs terrible company never replies to you or your complaints just one bad company of solicitors Avoid Avoid check on line there reviews complaint after complaints

July 2, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Thank you for leaving a review.

We are sorry to hear that you are unhappy with the service you have received, and we would really like to get to the root cause. A separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, quoting your review, case reference or home address to help us locate your case and address the matter accordingly.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

I would highly recommend Donna Rose

I would highly recommend Donna Rose, she has been amazing helping me every step of the way really lovely supportive, she was easy to contact very understanding and knowledge helped me with everything

June 27, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Dear Jade,

Thank you for your lovely review of Donna. Please rest assured that you lovely review will be fed back to her and her team so she can get the recognition she reserves.

Thank you for choosing Slater and Gordon,

Kind regards,
Helena Belt,
Customer Analyst.

Rated 4 out of 5 stars

Linda Taher

Linda Taher, sorted my claim for me very professionally and was very helpful with the documentation

June 26, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Liverpool

Dear Mr Broad,

Thank you for your review. We are so pleased to hear about your experience with us. Your feedback is greatly appreciated.

Thank you for choosing Slater and Gordon.

Kind regards,
Helena Belt,
Customer Analyst.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, kept me update, managed to get compensation on my behalf helpful and friendly staff

June 19, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Dear Mr Urushev.

Thank you for your five star review. It is always lovely to know that we can provide our clients with their desired resolution.

Thank you for choosing Slater and Gordon.

Kind regards,
Helena Belt,
Customer Analyst

Rated 5 out of 5 stars

First review

Just started with my claim everything has been explained so I understand have been kept upto date with things very happy so far with service I been given...

June 14, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Dear Ms Newman,

Thank you for your review, we are glad to hear that the service received thus far is up to our standards.

Thank you for choosing Slater and Gordon.

Kind regards,
Helena Belt,
Customer Analyst.

Rated 2 out of 5 stars

Slater and Gordon do not show their…

Slater and Gordon do not show their clients the care and compassion they deserve. To big of a company to care about the small people. Will not recommend to anyone

June 6, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Dear Mr Williams,

Thank you for your review. in order to resolve your concerns, I kindly request, you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly.

We look forward to hearing from you soon.

Kind regards,
Helena Belt,
Customer Analyst

Rated 5 out of 5 stars

Who is choose.

So I’d like to take this moment firstly to say a massive thank you to “Donna Rose” from start to finish she as been amazing. My claim has lasted over 4yrs and she has been nothing but amazing, helpful and most of all patient. I chose slater and Gordon because they seemed familiar. I.e tv, radio etc. and I’m glad I did. If you have any doubts who to go with, I’d always choose these. A massive relief and weight off of my shoulders. Thank you Slater and Gordon… and of course Donna!

June 11, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Max,

Thank you so much for your 5* review, we really appreciate it. We're so pleased you found Donna's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Lee, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Absolutely great team always had great…

Absolutely great team always had great communication throughout my case. Very very polite lady's and gents to speak to cannot fault them at all.
They did all they could with my case and had a good outcome for a very complicated case but they have been very confident from start to finish and made me feel very confident with them also. Thankyou very much again.

May 31, 2024
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Rukhsana,

Thank you for your 5* review, we really appreciate it. We're delighted to hear you found our service helpful and we welcome you to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

slater and gordon took on my case when one company wouldnt for my personal injury claim

Slater and Gordon took on my case when one other company wouldnt.
From day one Christopher Woods and Carla Daley have been amazing, helping me through and understand each part of the procedure .

Nothing was to much trouble for them. Kind , caring and getting the settlement i deserved .
Christopher is brilliant at his job and will always give you 100% percent and be honest when there are highs and lows.
I cannot recommend Christopher and Carla enough

June 6, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Alison,

Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with the excellent team of Christopher and Carla and we will certainly share your kind words with them, as well as their team leader, Jordan, who will ensure they receive the recognition they deserve.

We'd like to thank you for placing your trust in Slater & Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

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