Slater and Gordon Lawyers - Liverpool Reviews 

197
TrustScore 4.5 out of 5

4.4

Old Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can’t recommend enough, Kaly Sugden was our Legal Advisor. She helped us every step of the way, and made myself and my son who is aged 10 feel reassured with the process. Always had time for us and... See more

Company replied

Rated 5 out of 5 stars

I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case. Donna was professional, clear, and very helpful from start to... See more

Company replied

Rated 5 out of 5 stars

I have had a claim with Slater & Gordon that lasted 3 years. My first solicitor was Sadia Massood, then Ellie Andrews and finally Sean Rimmer with assistance from Carla Daley. Each time the change was... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info

  • Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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1-star

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(197)

1,697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The communication was very poor and…

The communication was very poor and felt like I was being left to chase things and them also.

February 1, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Sophie,

Thank you for your review. Our apologies if you felt in any way dissatisfied by the service provided. Please be assured that our frequency of communication adhered to our Service Level Agreement and we are still here if you are in need of any further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service throughout. Solicitor very quick to respond to any questions or queries I had. No hassle, the solicitor dealt with everything.

March 13, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your 5* review, we really appreciate it. We're so pleased you found our service helpful and we'd like to thank you for placing your trust in Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

I just want to thank you for your help…

I just want to thank you for your help I'm so happy with your service

February 29, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your 5* review, the positive feedback means a lot to us. We're so pleased to hear you've found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Easy to deal with and always on hand

Easy to deal with and always on hand

February 27, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and we'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

Rated 4 out of 5 stars

Best service

Hi
I have a good experience with this pranch especially with Stave Drinkwater.

Thanks

February 21, 2024
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Adnan,

Thank you for your review, we really appreciate it. We're so pleased you had an excellent experience with our firm and we welcome you to contact us again if you ever require our services again.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

From day one I was kept up to date of…

From day one I was kept up to date of what was going on with my case and always felt in the loop. Would highly recommend to anyone with no issues for them to keep an eye on

February 23, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your 5* review, the positive feedback means a lot to us. We're so pleased to hear you had an excellent experience with us and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 2 out of 5 stars

File not read

Evidence provided was not read in full by my solicitor (who had taken the case on from another Solicitor who left the business early on in my claim). I was advised to accept 50/50, by my solicitor which I declined and ended up telling my solicitor the information held on my file, to then almost 3 years later receive 100% of the claim based on that information (which had been there from the start of the claim and had not been read). Disappointing service from Slater and Gordon, I would not have got where I have with my case if I had followed their advice.

February 27, 2024
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Reply from Slater and Gordon Lawyers - Liverpool

Hi Claire,

Thank you for your review. We apologise if you felt in any way dissatisfied by our service, this is not the high level of customer satisfaction we strive for. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Very professional great service

(Donna rose) was really professional and really went above and beyond to help me and chased everything up I required the service was amazing many thanks am so grateful for her work .kind Regards kaylem freer .

February 16, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Kaylem,

Thank you so much for your 5* review and for your kind words about our colleague, Donna. It was a pleasure to provide you with Donna's assistance and we will share your kind words with her, as well as her team leader, Lee, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Professional

Professional, reliable service.

February 14, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi,

Thank you for your 5* review, the positive feedback means a lot to us. We're so pleased to know you had an excellent experience with us and we welcome you to contact us again if ever you require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 3 out of 5 stars

After deleting a negative review I…

After deleting a negative review I managed to send email to enquiries@slatergordon
They hopefully will pass my instructions to the relevant department. Still think the lack of human interaction should be addressed.

February 12, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi David,

Thank you for your review. Our apologies if you felt in any way dissatisfied with our service. We are committed to excellent customer service and it is our goal to make every claim as efficient and hassle-free as possible. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

I recently had a stellar service from…

I recently had a stellar service from my Solicitor Gulderen Salih and her team at Slater and Gordon on my civil claims case after a horrific road traffic accident. Gulderen helped in many ways by organising key rehabilitation treatment, assisting me with financial queries among other things. She worked tirelessly to always make sure I was well taken care of, well represented and well informed on all procedural, medical and general matters relating to my case and my situation. She’s consistently gone above and beyond in representing my interests and I could not be happier. I highly recommend her, and, Slater and Gordon.

February 8, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Takudzwa,

Thank you so much for your 5* review, we love to hear from our satisfied clients. It was a pleasure to provide you with the excellent service of Gulderen and we will surely share your kind words with her, as well as her team leader, Tracey, who will ensure she receives the recognition she deserves. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

Very terrible experience

Very terrible experience. I had an accident stationary in 2020 by a boy racer from youtube and was injured the injuries start showing up from the night after I went home and they got worst to the point I cannot walk with neck, side, sciatica and still have multiple slipped disc my back, leg and hip paint still not fixed and I still shaking when I go sleep sometimes.
I go reffered to these guys through national accident help line and told them look I got injured in this accident and this what been happening and another thing that made it worst was covid you could not go the doctors or hospital unless cut open and there was massive back logs for appointments so could not get one till almost one year later and an mri scan almost three years later that showed the slipped discs and back injury. They do not proof read their doctors reports before they are sent to you to be signed, and will get you to sign reports that will go against you which is out of order when they supposed to be looking out for you and in your interest. Almost 4 years they abandoned me when the case supposed to go court still not got a court date yet. They doctors write bias reports and a lot of the lady solicitors there are bias terrible experience with this company one guy there is True called David the rest I would not trust for a second. I would never recommend them except going through David only. One lady had my case over a year and did nothing. Disgrace how people get treated by this company especially men.
This handling of my case was a mess multiple solicitors my case file keep getting sent to other people after a few months or a year so mistakes made by them and by medical professionals are only spotted at the last minute. Very horrifying experience. This UK justice system is just ridiculous and not care two damn about real people and the effects of rta not your fault! Outrageous and a disgrace 😤.

February 5, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Adrian,

We are sorry you felt the need to leave us a negative review. Please be assured that our legal team are working hard to bring your claim to full conclusion despite circumstances outside of our control and that we appreciate your patience during this time.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

1st Class with 5 star rating.

First class lawyers kept me informed all the time. job very well done.certainly use them in the future if needed.Thank you all.

January 15, 2024
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Allan

Thank you for your 5* review, the positive feedback means a lot to us. We're delighted to hear you found our service helpful and we welcome you to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

The service was fantastic and Ms Lauren…

The service was fantastic and Ms Lauren Lay was very professional and has done an amazing job on my case, thank you very much for your service I am very grateful to you.

January 16, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Christina

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with the professional service of Lauren and we will share your kind words with her, as well as her team leader, Ian, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

THANK YOU DONNA ROSE!

A massive hand on heart THANK YOU to Donna Rose, who took over my claim some years back. Through all communication with Donna, she has appeared to be sincere and clear, explaining things in more detail if it was needed. Along the way when things went wrong I received a call (felt more personal) from Donna with an explanation and resolution. I can not fault Donna in any way, and would absolutely recommend her and her sincerity 100% for your motor claims. Thanks Donna for going the extra mile…and more!

January 11, 2024
Unprompted review
Slater and Gordon Lawyers - Liverpool logo

Reply from Slater and Gordon Lawyers - Liverpool

Hi Kieran

Thank you for your 5* review and for your kind words about our colleague, Donna. It has been a pleasure to provide you with Donna's excellent service and we will share your review with her, as well as her team leader, Lee, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

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