Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(21,833)

1,679 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mairead Breen has been an absolute…

Mairead Breen has been an absolute angel and I cannot tell you how nice of a girl she is. Mairead has remained calm with a nice temperament 100% of the time whilst dealing with me, she is an asset to the business because she has applied herself to me and my case in an unbelievable way.

She has brought the very best out of myself, taking the time to engage with me and helping me understand everything fully at all times, which allowed me to apply myself to the task. I would not of been able to get this far if it wasn’t for Mairead’s people skills and professionalism as I struggle with communication skills.

Mairead and her family should be very proud. Thanks again absolute top lass mairead breen

July 15, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Dylan,

Thank you so much for your 5* review and for your kind words about our colleague, Mairead. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Christopher, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Poor their emails dont make sense and…

Poor their emails dont make sense and they dont settle claims quick enough

July 15, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Antoni,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 4 out of 5 stars

Since my claim was taken over by…

Since my claim was taken over by Rachelle Spencer, the communication as been excellent and she kept me informed at every step on what was happening!

July 13, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Bernard,

Thank you so much for your review and for your kind words about our colleague, Rachelle. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenny, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Not happy with Slater and Gordon

I have gone through Slater and Gordon for all my car finance claims.
However, Slater and Gordon emailed me saying there was a duplicate claim on 2 of my finance agreements and stated not to use another law firms.
I have not used any other lawyers to claim with.
I do not like the accusation and warning from Slater and Gordon.
Also, it's nearly impossible to talk with anybody concerning this matter.
Now I've got apology emails from them stating there was an error, although there are still duplicate claims made somehow?
Not happy!

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Neil,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Always forward every detail and are…

Always forward every detail and are very efficient....

July 4, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Jean,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon have kept me in the…

Slater and Gordon have kept me in the loop with their proceedings every step of the way, I was not left in the dark wondering what was happening at all. I recommend their services wholeheartedly!

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Sean,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Thank you for all your input and…

Thank you for all your input and reports on my claim/s, and i am sorry if their is another same claim in progress that i am not aware of, but you have been very professional in the way that you have kept me informed.

Thank you,
Regards

Reace Munds.

July 13, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Reace,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Great easy to use good company

Great easy to use good company

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Steve,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very good communication and reliable

Very good communication and reliable

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Nicola,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater & Gordon efficient and professional

Slater & Gordon have been totally professional and have kept me informed at regular intervals as to the progress of my claim

July 13, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Mick,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon

Slater and Gordon , i have found, have been diligent in tracking down a claim for me and have kept me informed of the progress and proccess involved from the very moment I engaged with them to find out if I have a claim to misold finance agreements , of which they have found and are in the proccess of pursuing.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

The company is good to let me know…

The company is good to let me know about information cars claims I am happy the company stay touch with me. Because I am deaf. Thank you

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Colin,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent Slater Gordon Service

Slater Gordon kept me informed at all stages of the process. It would appear that they are unable to continue representing me, as another claim in my name has been made. I can only assume this was a government free service, that I registered with? I never received any confirmation and decided to use Slater Gordon.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Christine,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Waste of time, dont bother.

Absolute jokers. They have been stringing me along for about a year. Emailing me every month saying "we will.let you.know soon" ..absolute time wasters.

Recieved an email today telling me they cannot continue with my claim with BLUE MOTOR because i have already got a claim open against them... I have never attempted to reclaim mis sold finance with anyone, ever. They are just continuously fobbing me off with excuses.
.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Austin,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

The company were very helpful indeed

The company were very helpful indeed. I would most certainly recommend them.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Tony,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon have acted very well…

Slater and Gordon have acted very well on my behalf and kept me informed of everything as soon as they had information. I'm very pleased with them .
Thank you

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Dan,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I just tried to send you an email to…

I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I doubt I will get anything back now anyway It has gone on for too long!

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Shirley,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

My experience with you was great 👍 have…

My experience with you was great 👍 have given you 5 that you very much for

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Roger,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very efficient firm

Very efficient firm
First class customer support
Thank you Slater and Gordon

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Mark,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very nice and professional

Very nice and professional to deal with. Used before and was pleased with service. Communications have improved since so even happier with the service now.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

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