Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(21,833)

1,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless.

I signed up for a claim (car finance) because one of the YouTubers I watch said they are good. I have waited months and months getting emails saying that things are happening in the background and they're working on my behalf etc. Today I received an email saying they've closed the claim because I've made a claim with someone else (I haven't). Clearly just some BS company leading you on for no reason. Absolutely useless. Haven't done their research and closed the claim before contacting me about it.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Will,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very professional and helpful service.

July 14, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Dominic,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Majority of diesel gate claims rejected…

Majority of diesel gate claims rejected by high court, we only had to wait 7 years to learn this. Could I sign up with your firm to make a claim against the individual manufacturer whom produces the bolts in my particulate filter - please respond within the next decade

July 3, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Peter,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 2 out of 5 stars

I’ve cancelled this claim by this…

I’ve cancelled this claim by this company and received an acceptance email saying that they are closing my account, but still keep receiving emails saying that they are continuing .

March 3, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Redress claims

So far cannot complain about the efforts that are being made on my behalf and are keeping me well informed of any progress

July 10, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Peter,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I am aware of the efforts and services…

I am aware of the efforts and services your company has taken to ensure that my claims are taken into account. I acknowledged every effort, and I will definitely recommend families and friends.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Alpha,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

They have kept us comprehensively…

They have kept us comprehensively informed in a timely manner.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Valentine,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

The support and guidence so far…

The support and guidence so far received from the Slater & Gordon claims team has been of the highest standard.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Nicholas,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Fraudulent signature

They keep sending emails saying I instructed them to look at my missold car finance claim. When I said I didn’t they produced a fraudulent form with a squiggle on it saying that I had signed the document and here it is to jog your memory. I certainly hadn’t asked them to work on my behalf as I have already gone directly to the lender.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Liz,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 3 out of 5 stars

The main concern is that it is taking…

The main concern is that it is taking such a long time.
At first it looked like it would take time but not as drawn out as this.

Service and info is OK its the time that is a concern.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Phil,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I have only praise for Slater and…

I have only praise for Slater and Gordon they have kept me up to date with the progress of my claim and although it is a long drawn out process their enthusiasm never seems to wane
I can only thank them for their efforts

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Melvin,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater & Gordon have kept me up to date…

Slater & Gordon have kept me up to date all the way through this claim. I am very grateful to them as I would have lost patience trying to do this myself. Even if nothing comes of this i would say to others go ahead and do it

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Carol,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very informative, clear, timely and concise!

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and changes that occur related to the claims. I seem to be one of the only ones who can inform them of what is actually happening. And yes, I do quote who you are how informative you have been (I don't take any of the credit!). To date, I cannot fault the service that you have delivered.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Taking far to long for this to have a…

Taking far to long for this to have a end
After roundabout 5 years this should have ended
And the fact that it's such a small amount after been told that it could be in the thousands mark huh
I'm just very Disappointed

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

PLEASE STOP Sending me messages

PLEASE STOP Sending me messages, I am NOT interested in dealing with your company.
I have sent numerous emails to you, I inadvertently contacted two companies and the other one is acting on my behalf. I would appreciate it if you would let all relevant departments see this message. Thanks Chris Evans.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Chris,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Received spam for over 2 years up till…

Been waiting over 2 years for Mis sold finance.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Luke,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Keeping me up-to-date in detail every…

Keeping me up-to-date in detail every step on the way. Makes me feel a valuable customer

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Michelle,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very good communication from this…

Very good communication from this company. The updates are regular and informative

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Pauline,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent Communication

Excellent Communication , updates and great explanation.

July 9, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Jan,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Helpful and informative with on going…

Helpful and informative with on going positive updates

July 8, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Patricia,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

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