Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(21,833)

1,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Used them for car finance ppi

Used them for car finance ppi , they totally ignored all the other companys that have charged ppi and concentrated on my most recent purchase 10 months ago with no result .

June 24, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Chris,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater & Gordon

Slater & Gordon, keeps us fully up to date with the progress of our claims.
We receive regular updates from them as to progress reports and make some of the legal jargon more understandable.
I’m very happy with the work they are putting in for us in handling our claims, and can advise others to put your claim in their hands, a very professional organisation

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

It make great because they are sincere…

It make great because they are sincere and very helpful. They always throughout the process gave me feedback about what happening. Thank you.

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Mamede,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Always kept me well informed of…

Always kept me well informed of progress, with great deal of detail and information.

Extremely pleased to be represented by Slater & Gordon Lawyers !

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Philip,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 2 out of 5 stars

Not great...

Bizarre service. Obviously doing the job which is why they get 2 stars, but from a customer service point of view, it's impossible to contact them by phone, and when you send an email to their generic ID, you have to wait weeks/months for a generic response.
Wonder how/who will reach out once car finance claims are finally settled. Thrilling.

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Gabriel,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

i have used slater and gordon twice now…

i have used slater and gordon twice now always kept up to date with everything on going can:t fault the service

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Mike,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I’m quite happy with you so carry on

I’m quite happy with you so carry on

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Thomas,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

It means that I do not have to chase…

It means that I do not have to chase the claim for myself. I have been regularly updated with progress and I am happy with the process. I have also advised 2 others to use Slater and Gordon and they are doing so07

July 7, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi David,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I would like to thank slaters and…

I would like to thank slaters and Gordon for keeping me informed and continuing to fight for the client and also all there hard work so anybody wanting to claim I would pick slaters and Gordon thanks

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi David,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Ignored continually, totally insensitive company …

I have contacted this company numerous times to inform them of my father’s passing and to ask them to stop sending me emails addressed to my late father yet they take absolutely no notice and continue to send them. It’s insensitive, distressing and upsetting but they still do nothing about it … maybe this review will help! I have been so upset over this

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Angela,

Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Involvement …

Keeping me up to date with all that is going on with this claim thank you

July 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Maurice,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent very happy already the…

Excellent very happy already the process is straight forward

July 6, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Craig,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent Service and Support from Donna Rose

I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case.

Donna was professional, clear, and very helpful from start to finish. She kept me updated, explained everything in a way that was easy to understand, and made the whole process much less stressful. I really appreciated her patience, communication, and the care she showed while handling my matter.

I felt supported throughout and was very happy with the service I received. Thank you, Donna, and thank you to Slater and Gordon for your excellent work. I would highly recommend their services.

July 3, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Awais,

Thank you so much for your 5* review and for your kind words about our colleague, Donna. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Steven, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Family matters

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with compassion and professionalism. We were advised accordingly and the matter was dealt with quickly and with ease. We were kept notified and updated throughout and Lauren responded quickly if we had questions. We can’t thank her enough.

June 26, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Natalie,

Thank you so much for your 5* review and for your kind words about our colleague, Lauren. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenniffer, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

They have updated the progress of my…

They have updated the progress of my claim in emails, which i appreciate, they are doing their best and I appreciate the servie they are offering.

July 6, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Suzie,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Very poor communication between myself…

Very poor communication between myself and case handler. I had to chase them for updates and always late for pre planned meetings. Slater and Gorden deliberately mislead me about settlement figure which was approximately 25% higher. I only found out true amount when third party insurers needed my consent to chase their client for costs. I requested a breakdown of costs. Slater and Gorden to date have not provided a detailed breakdown on their costs.
Overall I only received approximately 50% of my settlement for a very straightforward case.
Due to my experience I would not recommend Slater and Gorden for two reasons value for money or customer care.

June 26, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I have held back making any claims…

I have held back making any claims worrying about scams. I now feel totally relaxed having used Slater & Gordon Lawyers. There web site is very easy to use and their responses are so quick once forms have been filled I .

July 2, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Christine,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Easy to sign up and log in

Easy to sign up and log in. Waiting now to see if there is a claim.

July 4, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Tracey,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Fraudsters about to get their collar felt.

Out of the blue, I received an email from these chancers stating that they were acting for me in respect of Car Finance Mis-selling arrangements and if I wanted to cancel the arrangement, I should pay, to them, £176 Plus VAT. I explained that I have no idea who they are or how they have got my details. To 'prove' that I had 'signed-up' with them they sent a screenshot of my signature which is clearly forged (it looks nothing like my signature and looks like it has been scrawled by a 3 year old. I have reported them to the police and the 'Report Fraud' organisation who are now investigating these fraudsters.

July 1, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Keith,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Quick and easy

Quick and easy, thank you.

July 4, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Lynsey,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

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