Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(21,833)

1,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Outcome

It has by nature been a long journey with my asbestosis claim. However throughout the journey I have been kept well informed by Pauline Chandler and her team namely Lisa Jane Farrugia of all information and updates.
It is especially pleasing that we have now reached a satisfactory settlement, which has relieved alot of the stress involved.
I would have no hesitation in recomending Slater and Gordon.

June 26, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Steve,

Thank you so much for your 5* review and for your kind words about our colleagues, Pauline and Lisa. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Amanda, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very quick and easy

June 26, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Jamie,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 4 out of 5 stars

The solicitor service was managed well

The solicitor service was managed well, good communication and responses when I got in touch for updates.

Kept me informed throughout the process. Received a good outcome. Thanks.

June 8, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Kally,

Thank you so much for your review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Advice from Lara Aziz

I was helped by Lara Aziz and was extremely impressed by her calm, warm and professional manner. She gave excellent advice which was a great help to me. I highly recommend her.

June 15, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Kirsty,

Thank you so much for your 5* review and for your kind words about our colleague, Lara. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

From start to finish Ria's…

From start to finish Ria's communication with me was fantastic. Everything i was told was said in great detail and made sure I had good understanding of the process. Can not thank Ria and the team enough.

June 24, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your 5* review and for your kind words about our colleague, Ria. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 4 out of 5 stars

i am unhappy with how long it has taken…

i am unhappy with how long it has taken and after having robert leave without notice, i cant help but admit that graham has been absolutely incredible with me and my claim. he’s been patient and worked hard to get my results. thank you

June 24, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review and for your kind words about our colleague, Graham. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Beth, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I will like you to find out and…how much is my balance, how much is left to pay.

I will like you to find out and calculate my repayment,i think is too much and the car is not worth it. Almost one year engine damage. Not running engine problem. Will like to know if I was over sold the finance since 2022 now. It's meant to be over. Wanted to know how much is left for me to pay. Please help me out.

June 24, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Mamadou,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I’d like to thank David Cunningham at…

I’d like to thank David Cunningham at Slater and Gordon for his help with my injury claim.

I expected the process to take considerably longer, so I was delighted when my claim was successfully settled in around six months.

Throughout the case David kept me updated, explained everything clearly and was always available to answer any questions I had. Communication was excellent from start to finish and I always felt informed about what was happening with my claim.

The whole process was straightforward and far less stressful than I expected. I would have no hesitation in recommending David Cunningham and Slater and Gordon to anyone requiring legal assistance.

Thanks again for all your help and professionalism.

June 23, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Darren,

Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent service from Lawrencia

Excellent service from Lawrencia. She was able to see me very quickly, explained everything clearly and made the whole process straightforward and stress-free. Professional, responsive and highly recommended.

June 17, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Pam,

Thank you so much for your 5* review and for your kind words about our colleague, Lawrencia. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Edward, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Very easy to deal with.

June 18, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Matt,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

10 out of 10 legal advice & efficiency

Highly recommend slater and Gordon for employment law matters. Lara A completed quicker than the time frame expected with great advice to ensure the right decisions to be made and reassured myself throughout the way providing 10/10 legal advice.

June 19, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Chelsea,

Thank you so much for your 5* review and for your kind words about our colleague, Lara. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

I keep writing to them and getting zero…

I keep writing to them and getting zero response. They hold three car finance claims for me and simply have gone from being very communicative to nothing. Really disappointed

June 1, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Madeleine,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Highly recommended

The past year has been the most difficult time for me having been diagnosed with mesothelioma. However, Slater & Gordon Lawyers have supported me and helped me through claiming for damages from those responsible for my condition. Communication has been excellent and I have always been kept in the picture. I expected that the overall claim would take much longer than it has. Thank you for giving me peace of mind for the future.

June 18, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Roger,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

RTC - Personal Injury

I highly recommend Shuiken Chan of Slater and Gordon Scotland. Shuiken was professional, knowledgeable, and supportive throughout my case. Communication was clear and timely, and I felt well informed at every stage. Shuiken's dedication and attention to detail resulted in a positive outcome for my case.

June 18, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Grant,

Thank you so much for your 5* review and for your kind words about our colleague, Shuiken. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your ______ and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Graham Lucas has been exemplary…

Graham Lucas has been exemplary throughout. He has been totally professional, responsive, diligent and client focussed bringing this matter to a satisfactory close.
Would fully recommend Graham if you need to have a lawyer advise you from the S&G team.

June 17, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your 5* review and for your kind words about our colleague, Graham. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Beth, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

I do not recommend it!!

I do not recommend it!!! and I really regret starting to work with this company regarding financing.

June 17, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

What can I say!!

What can I say!!! Recently my case was dealt with by Shuiken Chan at Slater and Gordon Scotland Ltd. Her tenacity, determination and professionalism was above and beyond throughout the process. Shuiken is an absolute credit to her organisation and I can’t thank her enough. Keep up the great work.

June 16, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Jennifer,

Thank you so much for your 5* review and for your kind words about our colleague, Shuiken. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent efficient service

June 16, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Michelle,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Lets see if it pays off

So easy to get started it will be interesting to get the outcome.

June 16, 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi James,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I highly recommend Slater and Gordon…

I highly recommend Slater and Gordon for anyone navigating the SEND tribunal process. Fighting for your child’s rights is incredibly stressful, but this firm completely ease the burden. Their team take a diligent, no-nonsense approach and pay meticulous attention to detail. They truly go above and beyond to ensure that children receive the vital support they deserve. If you want expert representation and peace of mind during a challenging time, this is without a doubt the firm to choose.

April 20, 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

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