Smart Formations Reviews 884

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Service was seamless and the advisor I spoke to was very knowledgeable and helpful. I will definitely recommend Smart formations for a well priced and curated service

Company replied

Rated 5 out of 5 stars

I used Smart Formations to set up a company with alphabet shares for a client, and the experience was excellent. The online process was very straightforward, thanks to a well-designed order form tha... See more

Company replied

Rated 5 out of 5 stars

Ronnie was absolutely amazing. 10/10 service. He was helpful, patient and resolved my issue so quickly. I cannot thank him enough. I He was efficient, professional, patient and knew his work.which I l... See more

Company replied

Rated 5 out of 5 stars

Excellent Brilliant service, i got reffered to smart fomartions by a friend and they did a MLR check which came back very compliant after checking my documentation. I got certificate of incorporation... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Written by the company

We are company formation agents and address service operators, authorised by Companies House to submit online applications. We are the same team that operates www.1stChoice-Formations.co.uk and have been involved in company formations since 2011. This site has been set up to provide heavily discounted limited company packages to first-time clients. We also offer VAT registration assistance, Certificates of Good standing and Apostille services. Our Holborn address service is in one of central London's leading business areas.

Form LTD Company With Address Service £62.99+VAT

Written by the company

Form LTD Company With London Office Address
Form your LTD Company with central London registered office address with FREE service addresses for directors and shareholders in the first year.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

884 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

was really quick, easy and cheap!

can't fault, really fast and easy.

December 5, 2022
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Reply from Smart Formations

Dear Mr Jones,

Thank you for taking the time to post your review. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

Excellent service

This company has processed the papers very quickly and has good customer service.

December 5, 2022
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 1 out of 5 stars

Vat registration for £26+vat, nope!

Offers Vat registration for £26+vat, but was rude and arrogant copying and pasting the same thing in chat.
Seems you have to buy a whole lot more to get the £26 registration package.

December 2, 2022
Unprompted review
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Reply from Smart Formations

NOT OUR CLIENT AND NO SERVICE PROVIDED.
You formed your company yourself (either with another agent or directly with Companies House) and asked us to register it for VAT. We only provide a VAT registration service as an optional add-on to the company formation package.

You were advised that we could not accept your order and have taken offence.

ANTI-MONEY LAUNDERING AND KYC CHECKS
When clients place company formation orders, there are automated processes for applying Anti-money laundering and KYC (know your client ) checks. This is not the case for non-company formation orders. We would have to apply checks manually and use the expensive Smart Search Software system to accept your order. Accordingly, our policy is to limit the VAT registration process to company formation clients only.

Smart Formations

Rated 5 out of 5 stars

Nice and easy process

Whole process is nice and simple.
But for me as a first time setting up the company, there was a 1-2 section hard to understand for me, but after a research I hope I made it correct.

Great service!

November 30, 2022
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Reply from Smart Formations

​Dear ​Mr Sabatowski,

Thank you for taking the time to post your review. We always try to attend to all of our clients with the same attention and are interested to know how the service can be improved and should be grateful if you would email us to let us know what aspect of the process you struggled with. We will look into it.

Regards,
Ronnie, on behalf of the Admin team

Rated 4 out of 5 stars

Quick and painless

Quick and painless. was able to do split share structure for a a good price.

Certainly less fuss yhan Tustpilot.

November 22, 2022
Unprompted review
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars

Great value

Great value, and easy to use.

November 26, 2022
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars

Quick & Responsive

They where all good at their work and most important quick really super quick
Thanks

November 23, 2022
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Reply from Smart Formations

Dear Mr Naushad,

Thank you for taking the time to post your review. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

They made me feel welcomed and the…

They made me feel welcomed and the decision to start my own business feel like an accomplishment. Conversations were thorough and efficient and I’m now up and running.

Thanks Martin,
Thanks Smart Formation

November 22, 2022
Unprompted review
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Reply from Smart Formations

Dear Kamara,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We always try to attend to all of our clients with the same attention, and we will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars

Smart Formations is smart

I have been using Smart Formations for a year & from the very beginning, I have had a smooth service. I have nothing to complain about.

November 10, 2022
Unprompted review
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Reply from Smart Formations

Dear Mr Dube,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

fast and professional service

very professional service very fast and price is excellent

November 9, 2022
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Reply from Smart Formations

Dear Mr Ahmed,

Thank you for taking the time to post your review. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 1 out of 5 stars

Try to extract more money

Do not use this company. They made up some BS that one of the directors had to have an extra MLR check, even though they are a UK national and have other UK businesses. Funnily enough they offer their own service for checking 'for a fee of course'- funny that.

November 8, 2022
Unprompted review
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Reply from Smart Formations

Dear Client

We are sorry to learn that you are not satisfied with our service. We set out the ID requirements in our document "ID requirements", which can be found in the tab at the top of our website marked "Before you start."

1-REGULATIONS: We (like all company formation agents) are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines. Accordingly, we must verify the ID and address of all our customers and our customers' shareholders and officers where they meet pre-defined criteria.

2-90% AUTOMATIC PASS: Most of our clients are not affected by the verification process because it is automated and conducted electronically, with a 90% success rate. The information you supply on the order form is usually sufficient.

3- YOUR OFFICER FAILED THE ID CHECK: One of the officers of your company is Polish and failed the standard verification test. Accordingly, we could only verify her by doing an enhanced check.

4-£13 CHARGE FOR ENHANCED CHECK: As stated in our document "ID Requirements", we have a charge for carrying out the enhanced ID check. The charge covers the Smart Search fee of £13, and we make no profit. Please go to the Smart Search website, and you will be able to confirm their charge.



You have received a full refund for your order, and we hope that you now understand our position.

The Smart Formations Team

Rated 5 out of 5 stars

Good experience

November 2, 2022
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Reply from Smart Formations

Dear Mr Nadeem,

Thank you for taking the time to post your review.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

As a non UK resident

As a non UK resident, got the formation without any hassle. Great Service!

November 1, 2022
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Reply from Smart Formations

Dear Mr Kachhap,

Thank you for taking the time to post your review. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

Cannot fault them

Thorough and quick response without endless emails and pushy sales. When I had an issue with payment it was sorted out quickly and effectively. Literally cannot fault the service.

October 26, 2022
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Reply from Smart Formations

Dear Ms Wilson,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

Nice and easy

Well done guys

October 26, 2022
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Reply from Smart Formations

Dear Mr Walters,

Thank you for taking the time to post your review.

Regards,
Ronnie, on behalf of the Admin team

Rated 5 out of 5 stars

Very quality service

October 17, 2022
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Reply from Smart Formations

Dear Mr Saheed,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars
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Reply from Smart Formations

Dear Mark,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars

No problems at all

Took less than 15 minutes to sort. It took longer to print the documents out😁

October 2, 2022
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Reply from Smart Formations

Dear Mr Andrew,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

Rated 5 out of 5 stars

I was having issues to log on the…

I was having issues to log on the website to check my post, I called the customer support and Martin tried to help me multiple times to access the folders, but the system was not working. Martin offered to email me the files and said that was going to call the IT and come back to me. After 10 minutes, he called me back and managed to help me with system access and also emailed me the files. Great customer experience. Thank you.

October 11, 2022
Unprompted review
Smart Formations logo

Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to know that you are happy with us. We will make sure that you receive the same efficiency in future from us.

Regards,
Jack, on behalf of the Admin team

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