This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightfo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I contacted this company prior to purchase and they were very helpful. I then purchased two smoke alarms, a heat sensor, a smoke alarm with wif fi connection ad a remote control. A good price. All... See more
Company replied
Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order... See more
Company replied
Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructi... See more
Company replied
Company details
Written by the company
Providing the UK with the latest safety, security and smart devices. From Smoke Detectors to CCTV we have a product to help you protect your home and family.
Contact info
Suite 9, Tees Valley Business Centre, TS19 0GD, Stockton-on-Tees, United Kingdom
- 03301226337
- hi@smartdetect.co.uk
- smartdetect.co.uk
4.3
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good purchase
April 25, 2023
Reply from Smart Detect UK
Thank you! We value your feedback, please let us know what would push for an extra star ⭐️ 😊
Trustworthy sellers
Good website with all products listed with price where you can make your own bundle of smoke alarms etc. A good level of information about the types of alarms that you may require and where best to fit them. A good video shows you how to link alarms together. Good fair pricing and quick delivery too.
March 22, 2023
Reply from Smart Detect UK
Thank you Mr Khalil, we really appreciate your feedback and appreciate your custom!
The website was clear and ordering was…
The website was clear and ordering was easy. Goods arrived promptly. The instructions included with the smoke detectors were poor but the Smartdetect video online was very good.
March 17, 2023
Reply from Smart Detect UK
Thanks for your feedback, we realise instructions don’t suit everyone so glad you found our videos useful 😊
Very good design pleased with the lights to be…
Very pleased with the lights to be fitted to our outside steps look very smart
March 21, 2023
Reply from Smart Detect UK
Fantastic!!
I think the information leaflet could…
I think the information leaflet could be clearer.
February 23, 2023
Reply from Smart Detect UK
Hi Colin, check smartdetect.co.uk/pair, we send this link when you place your order. Sorry you found instructions unclear.
Reply from Smart Detect UK
Thank you 🙏🏻
Heat and smoke alarms delivered to…
Heat and smoke alarms delivered to promised timescale, now fitted and all interlinked.
Thanks
February 24, 2023
Have dealt with Ricky for awhile now…
Have dealt with Ricky for awhile now and he has always been helpful and nothing seems to be any bother to him
February 17, 2023
Product OK
Product OK, started working after charging but getting it set up was mostly guesswork, the instruction pamphlet was far too small and almost unreadable, an enlarged version would have been better.
February 5, 2023
Excellent quality lights and great after sales service.
Excellent quality lights and a great service from the team. I had a query which was responded to within 30 mins by telephone. I will definitely be back for more.
January 28, 2023
Great service all round l knew exactly…
Great service all round l knew exactly the despatch detail and about when delivery would be.
January 26, 2023
Great price and delivery speed.
January 3, 2023
After a neighbours recent fire ,and…
After a neighbours recent fire ,and discussion re alarms. I wanted to update to smart alarm system . Phoned smart detect and got great advice . I’ve installed smoke , heat and CO alarms., linked to my I phone . Installation fairly simple following the video .job done !!Very satisfied
December 11, 2022
All was good
Problems with my address when ordering, house number and post code only showed up with no street information. Had to call to have this rectified. Took a week to receive my items due to Royal Mail strikes! Apart from that all was good. Reasonable price and easy set up for alarms (watched video!). Time will tell if the if the product really has a ten year life?.
November 27, 2022
Excellent speedy service
October 1, 2022
Great products easy to use and install.
October 22, 2022
Prices were competitive
Prices were competitive. 9 days to process an order seems a bit slow but if items are not in stock, customers should be advised. Overall happy with the purchase.
August 22, 2022
Simple and easy to set up
Simple and easy to set up. The instructions that came with them were a bit confusion but the video on line was spot on. Thank you
September 9, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.