Smart Detect UK Reviews 

164
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightfo... See more

Rated 4 out of 5 stars

I contacted this company prior to purchase and they were very helpful. I then purchased two smoke alarms, a heat sensor, a smoke alarm with wif fi connection ad a remote control. A good price. All... See more

Company replied

Rated 4 out of 5 stars

Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order... See more

Company replied

Rated 5 out of 5 stars

Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructi... See more

Company replied

Company details

  1. Security Equipment Store

Written by the company

Providing the UK with the latest safety, security and smart devices. From Smoke Detectors to CCTV we have a product to help you protect your home and family.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.3

All reviews

(164)

1 review in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service, due to demand our delivery was put on back order, as soon as there were more supplies we were informed and the detectors arrived as promised.

February 2, 2022
Rated 5 out of 5 stars

Can't recommend Smart Detect UK enough.

I've now fitted quite a few of these units for my friends and family. They work every time and when I wasn't sure about something Ricky was on the end of the phone to help me. Just ordered more units for another 3 neighbours. Can't recommend Smart Detect UK enough.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Items arrived within the timescale…

Items arrived within the timescale indicated at time of order. I had some difficulty in setting up the alarms. one phone call and the person at the other end of the phone talked me through the setup procedure and the whole conversation and setup was completed well within 10 minutes. I'm really pleased with the service.

February 1, 2022
Rated 5 out of 5 stars

I ordered my fire alarms from these…

I ordered my fire alarms from these guys and I made a mistake with my payment which didn't go through because of issues with my bank. they contacted me and made me aware. Sorted payment and still got the alarms out to me on time. Really impressed with customer service and communication. Can't fault them at all. I wish all companies were this attentive.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, well packaged, also received a confirmation phone call.
The instructions at first seamed complicated, after careful reading it all made sense.

January 21, 2022
Rated 5 out of 5 stars

Smoke, Heat Interconnected alarms

Kept informed of order and delivered in 2 parts. Only just installed and everything appears to be working. Relatively easy to set up and pair items.
When they tested it is very loud.
Time will tell how good the items are.

January 6, 2022
Rated 3 out of 5 stars

Good communication

Good communication. Ordered during December expecting the items to go on back order, I expected a email acknowledgement however I did receive a phone call confirming delivery would be made early January

December 26, 2021
Smart Detect UK logo

Reply from Smart Detect UK

Hi James, thank you for your feedback! We do list items clearly as being on back-order which is confirmed on the order screen and confirmation email. We hope the phone call helped too, we have another 1000pcs being shipped out this week and trust you will be happy!

Rated 5 out of 5 stars

Very efficient service

Very efficient service - was kept up to date with every step of my order.

December 20, 2021
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Reply from Smart Detect UK

Dear Mrs Clark, Thank you for your 5* Feedback and pleased you are happy.

Rated 5 out of 5 stars

Smoke, Heat and CO interlinked detectors

A pleasure from start to finish. I got exactly what I needed to comply with the latest Fire Detection Regulations in Scotland, a great price, and a quality product. Everything was delivered quickly, and links provided to help me with setup and installation. In short, the complete package made easy.
Would highly recommend the service

December 14, 2021
Smart Detect UK logo

Reply from Smart Detect UK

Dear Mr Keir, Thank you for your 5* feedback, we are pleased you are happy.

Rated 5 out of 5 stars

Great customer service and the products…

Great customer service and the products are easy to link. I was impressed by the quality and the prices are very competitive. I purchased interlinked smoke/heat alarms. I carried out a decent amount of research and this turned out to be a very good value purchase.

December 13, 2021
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Reply from Smart Detect UK

Dear Mr Binns, great to hear your positive experience and thank you for the 5* feedback, we work hard to make sure our customers receive the best products and value.

Rated 5 out of 5 stars

Excellent Company

I ordered 2 smoke alarms, a heat alarm, a wifi smoke alarm and a remote control. Great price. All except the remote arrived in good time. I was kept up todate re the remote and it arrived soon after. Fairly simple to fit and all works well. Hopefully protected for 10 years

December 12, 2021
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Dear Mr Paul, thank you for the 5* feedback, we are delighted you are happy and apologies for the delay with the controller. We now have ample stock of these. Glad you found the setup video useful.

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