SMART Home Protection Ltd Reviews 80

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Friendly professional staff. Our alarm has activated several times ...luckily, not an intruder but weather conditions. The call centre staff have always been courteous and calm, even in the middle of... See more

Company replied

Rated 5 out of 5 stars

Only recently had this system installed but so far so good! Full explanations at every step, quick and clean instillation. Reassuring that we can move this with us when we want to move! Feel very conf... See more

Company replied

Rated 5 out of 5 stars

Honest approach and clear description of what is offered. Already tripped alarm in error and got a quick call as I was unable to respond within the 25 seconds. Only concern is that having paid up f... See more

Company replied

Rated 4 out of 5 stars

I never give full marks when doing a feed-back form since there must always be an opportunity for some improvement (even if I can't think what it is). Smart Home Protection do provide what I want in... See more

Company replied

Company details

  1. Security Equipment Store

Information provided by various external sources

SMART Home Protection Ltd is a National company with over 20 years of experience in the security industry. The company’s Head Office is centrally located in Staffordshire in the West Midlands, which provides good motorway access to customers across the UK. It has a particularly strong customer base in Devon, Somerset, Norfolk and Suffolk where it has regional installation and service teams. “Our aim is to give you complete peace of mind that is not only easy-to-use and simple to understand, but is also affordable and within reach of every household”. Matt Black - Managing Director Smart Home Protection provides a truly unique service to its customers and has a team of ‘home protection experts’ on hand to offer impartial advice to ensure you receive the best solution for you and your home. During your home survey the company’s fully trained security experts will provide jargon free, practical advice with no pressure or obligation to purchase. Installation of the reliable and robust system is performed by knowledgeable and experienced installers who will clean-up after themselves and install the wire free system quickly with a minimum of fuss.


Contact info

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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Rated 5 out of 5 stars

The Upgrade

Daniel, your engineer explained everything very satisfactorily and the upgrade is working as he said.
I would recommend your firm and the system to anyone who asks me.

August 20, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you very much for reviewing us - we will pass on your thanks to Daniel.

Rated 5 out of 5 stars

Updating with new system

Updating with new system. Installed very professionally and with the minimum of inconvenience. The system is working well with no problems and was well explained. I would recommend (I have recommended!).

August 20, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you for taking the time to review us. We're delighted you're happy with the system and our service.

Rated 5 out of 5 stars

This company deserve to succeed

Simple unexaggerated explanation of what the system can do and what it won't. Installation was swift and tidy and use explained clearly. Follow up good. Was tested immediately - app worked well.

August 7, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thank you for your kind words - We are delighted that you are happy with the product and our service. We look forward to providing you with many years of home protection!

Rated 5 out of 5 stars

The stars say it all!

July 27, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thanks Karen - it is much appreciated. We're delighted that you're happy with the service we provide.

Rated 5 out of 5 stars

Impression

I was very impressed with the engineer who updated my system.

July 20, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thank you for your feedback Mrs Heathcock, we will pass your positive comment on to Daniel!

Rated 5 out of 5 stars

Unreserved Recommendation

From start to finish this company has been helpful and efficient.
The equipment and the installation is top class and we feel that our home and outbuildings are now very safe 24/7 once the alarm is set. There is a security company response team (local police are also informed) to any alarm that is not confirmed as false by us within minutes. The system includes a fire alarm which automatically calls the Brigade.
Would unreservedly recommend Smart Home Protection Ltd !

June 29, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thank you so much for your kind words! We aim to ensure all our customers feel safe in their own home.

Rated 5 out of 5 stars

We invited SMART Home Protection in to…

We invited SMART Home Protection in to our home to help us protect our biggest investment we’re ever likely to make; our home. Neither myself or my wife were disappointed, having had a number of other companies disappoint us in the past. SMART were professional, knowledgeable and extremely polite. No pushy sales tactics, which was a big plus for me! The installation process was seamless - the engineer was tidy, pleasant and very polite and the after sales support has been superb. A quality company and a phenomenal product. Thank you, SMART!

June 11, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thank you so much Mr and Mrs Smith for the glowing review! We are delighted that you are pleased with our product and our staff - we always aim to excel in our after-sales service. We look forward to protecting your home for many years to come.

Rated 4 out of 5 stars

I would like to have given 5 stars but…

I would like to have given 5 stars but the key pad does not perform as stated in the instructions. All works fine now, just different.

June 6, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thanks for the review Mr Riddle - I understand that someone has contacted you regarding this matter and it is now resolved? If there is anything we can help you with please do not hesitate to contact us on 0808 108 4748.

Rated 4 out of 5 stars

A good prompt efficient demonstration

A good prompt efficient demonstration, installation, and aftercare with no pressure or pushy salesman the product speaks for itself

May 22, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thanks Mr Maffey. We're delighted that you are happy with the product and the service that you received - we look forward to providing you with complete peace of mind for the future.

Rated 5 out of 5 stars

Good company to deal with.

Good company to deal with very professional. I invested in the 10yr monitored service I thought it was a good idea almost fit and forget.

May 1, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Thanks for the kind review Mr Rogers - we're delighted that you will feel safe and secure for the next 10 years!

Rated 5 out of 5 stars

they installed the new system quickly

they installed the new system quickly, hopefully wouldn't need it, but gives peace of mind

April 15, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

We're pleased that you had a great experience - thank you for reviewing our service.

Rated 5 out of 5 stars

Excellent service

April 12, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you for taking the time to review us - we're delighted you had a good experience.

Rated 5 out of 5 stars

New system was installed without…

New system was installed without problem and the fitter was very explicit.

March 10, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you so much for taking the time to review us - We're delighted that you had a great experience.

Rated 4 out of 5 stars

Excellent Service

We are very pleased with the Smart Home Protection System that we have in place. We were given excellent advice and service from Simon, the company representative, and also from Andy who fitted the equipment. Both of these men spent a lot of time explaining the system to my husband and I and were courteous at all times. The only reason that I haven't given 5 stars is because of the keyfob. We have the 4 button fob and find it difficult to see the difference between the lock and unlock buttons. It is a black fob and I think white print would be clearer than the grey colour used for the pictures. Apart from that, well done!!

February 27, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you for the helpful feedback Mrs Draycott, we will pass your comments onto the keyfob manufacturers also. We're delighted that you are pleased with the system and service you have received and we wish you many happy and secure years.

Rated 5 out of 5 stars

Very pleased with how fitting took …

Very pleased with how fitting took place, and everything working well at moment. Early days but very optimistic for future.

February 13, 2018
Unprompted review
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Reply from SMART Home Protection Ltd

Brilliant! We are glad you are satisfied. Thank you for reviewing.

Rated 5 out of 5 stars

Easy to use

Easy to use. Able to check your home from the app is a plus and installation was done very professionally. Very pleased

January 2, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

Thank you for your positive feedback

Rated 5 out of 5 stars

Excellent service from beginning to end.

Well explained by the rep/salesman. Professional, clean and tidy at the time of installation. Excellent customer service when required following installation. Easy to use app when away. Would recommend the company without hesitation.

January 2, 2018
Unprompted review
SMART Home Protection Ltd logo

Reply from SMART Home Protection Ltd

That is great to hear! Thank for taking the time to review!

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