Awful service. Phone ordered on 25 November. As at 5 December still not received. Further info was requested from myself via email on 26 Nov, provided on 27 Nov, email replied to as requested. A furth... See more
Company replied
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TERRIBLE TERRIBLE TERRIBLE. firstly cannot log onto account as the email i provided when setting up the account is unrecognised. secondly cannot claim my cashback!! when i try it says my order re... See more
Company replied
Easiest upgrade experience I've had. The only reason this isn't 5 stars is that the Track Order option failed repeatedly and I wasn't kept informed of my order status for nearly 8 hours. However af... See more
Company replied
Got declined for no reason what so ever, new contact was actually half the price I am currently paying so no issues with paying. They have taken £25 deposit which was meant to be refunded 3-5 days. I... See more
Company replied
Company details
Information provided by various external sources
Here at the Smartphone Company we're dedicated to bringing you the very best deals around. If you want the latest iPhone, the hottest Samsung Galaxy, or even a Smartphone with a free gift, you’d be hard pushed to find a better deal anywhere else in the UK. We also offer an extensive range of Sim-Only deals, Sim-Free handsets and tablets to cater for all your mobile needs, all with free next day delivery. Want to upgrade? We do that too! So don't spend forever crawling the internet searching through endless tariffs, order your pay-monthly contract the Smart way and get a cracking deal with the Smartphone Company.
Contact info
United Kingdom
- smartphonecompany.co.uk
1.4
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have quite a poor credit score so…
I have quite a poor credit score so didn't think I would get the handset I applied for but completed the online form & got accepted. They kept me up to date every step of the process. Faultless. Shall definitely be ordering from here again!
October 21, 2019
Unprompted review
Brilliant service ,easy to order and…
Brilliant service ,easy to order and cheaper than most other online phone company's, fast delivery arrived next day thanks
October 21, 2019
Unprompted review
Good deals on offer
October 3, 2019
Unprompted review
Just purchased my first phone from…
Just purchased my first phone from smartphones direct with in minutes of ordering I received a email to track my order. Hope to get it tomorrow
September 29, 2019
Unprompted review
Great value. Reliable
The best website to get a phone on by far. The deals are so cheap it seems strange but I've just finished a 2 year contract and about to start another with them. no problems at all, great value, fast delivery. Very trustworthy
September 25, 2019
Unprompted review
Everything has been fantastic
Everything has been fantastic, the only issue is keeping my phone number, with taking out a new Vodafone contract and how unhelpful they are in porting my number between Vodafone contract. Everything else has been superb
September 24, 2019
Unprompted review
Very fast delivery of phone
September 24, 2019
Unprompted review
No problem
No problems at all, they took care of everything inc keeping my number, ordered on sunday, phone arrived monday, what more could you want?
September 12, 2019
Unprompted review
Brilliant service thank you
September 9, 2019
Unprompted review
Fantastic service great company to deal…
Fantastic service great company to deal with .call center staff helpfull and polite and email response fast and once again great service
September 3, 2019
Unprompted review
Not sure why they call themselves…
Not sure why they call themselves Smartphonecompany???? These are mobilephonesdirect????
September 3, 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Michael,
Smartphones Company is an affiliated company to Mobile phones Direct, we are part of the same Company, I hope this answers your question?
If there is anything else you would like to make us aware of, please do not hesitate to inform us.
Best regards
Souley
Excellent Service
September 2, 2019
Unprompted review
Amazing service
Amazing service. Application to delivery less than 48 hours. Best customer service I've had in years.
August 28, 2019
Unprompted review
I ordered a phone from these folks and…
I ordered a phone from these folks and it never worked, worse they wouldn't engage with me for replace or remediate it. I would never do business with them again.
The stiffed me for $200, buyer beward I suppose...
Mike.
August 27, 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Mike
I am extremely sorry for the issue you have faced, I can appreciate your frustration and can assure you this is a concern of ours as we do not intend as a company to send out faulty handsets to our customers as that is something which will go against our company policy.
Additionally if a customer has an handset which is faulty, we do offer a return exchange within 14 days of receiving the handset and it is 30 days for faulty devices.
These information are provide on our website as well as on the customer order confirmation email. I will advice you to contact our customer service team on 0345 470 4000 and choose option 2; our customer service team will assist you on your complain.
If there is anything else you would like to make us aware of; please do not hesitate to inform us.
Best regards
Souley
Tried to order twice and both times…
Tried to order twice and both times knocked back. Once after giving bank details, ince after giving a copy of my passport. By far the worst experience i have ever had and to make matters worse, no one had or was allowed to know why and so could not answer my question. Disgusting way to treat customers
August 23, 2019
Unprompted review
Reply from Smartphonecompany
Good morning Carl,
Thank you for your review.
I am very sorry to hear that we have been unable to fulfil an order for you in this instance. I can appreciate your frustration however, the reasons for the cancellation done by the security team cannot be relayed to customers as we need to maintain the integrity of these checks.
I can appreciate this is not the response you were looking for and I am very sorry that we cannot provide you with a handset at this time.
Please accept my sincerest apologies for the issues faced.
Kind regards,
Erin
Great deal
Great deal. Quick delivery. Overall, an excellent experience 😁
August 22, 2019
Unprompted review
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