Smiles and Smiles Reviews 

431
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally welcoming, friendly, and professional, making everyone feel completely comfortable and relaxed throughout their visits. Many consumers are also thrilled with the exceptionally high quality of the dental work, noting that their new smiles look wonderful and completely natural. However, some reviewers were not happy with durability issues, tooth damage, and unexpected problems after their dental procedures were completed. Some people noted difficulties such as treatments not lasting as long as expected or experiencing a lack of communication from management regarding complications.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional care and amazing... See more

Quality

Reviewers highlight great satisfaction with the quality of the treatments, noting that teeth look natural,... See more

Product

Reviewers express great satisfaction and delight regarding the product, sharing that their teeth look amazing... See more

User experience

Consumers find user experience to be positive, frequently highlighting how staff members make them feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 2 veneers replaced and composite bonding to my top and lower teeth and can not thank Dr Joseph enough. Clearly highly skilled, Dr Joseph has taken attention to detail and my smile... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Nicole sat in on my consultation who was extremely helpful and knowledgeable. I had my composite bonding done at Marylebone by Dr Joseph. Dr. Joseph is extreme... See more

Company replied

Rated 5 out of 5 stars

Highly recommend all staff are professional and friendly. I love my new smile. Dr Sandra and Georgia are fantastic at their jobs and put you at ease. I really enjoyed my experience with smiles and... See more

Company replied

Rated 5 out of 5 stars

The staff were absolutely fantastic, especially Charlotte for always booking my appointments and keeping me updated. Thank you so much Dr Maja for doing my composite bonding! You were incredible pat... See more

Company replied


Company details

  1. Cosmetic Dentist
  2. also in
  3. Dental Clinic
  4. Dental Implants Periodontist
  5. Dentist
  6. Teeth Whitening Service

Written by the company

We believe that enhancing your smile should be simple. With so many options and treatments out there, it can feel overwhelming to know where to start. But at Smiles and Smiles, we make it easy. No confusing choices, no empty promises—just straightforward, expert care designed to give you the smile you’ve always wanted. Specialising in cosmetic dentistry, we combine precision, artistry, and expertise to create results our patients love. Whether you’re looking for a Hollywood-style transformation or subtle, natural enhancements, we’ll work closely with you to craft a smile that feels uniquely yours. From Composite Bonding to Aligners, Teeth Whitening, Veneers, Implants, and more, we’ve got everything you need to make that dream smile a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

431 reviews

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Replied to 50% of negative reviews

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4.6

All reviews

(431)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service

5 star service, they have made my teeth look perfect; and affordable

November 10, 2025
Unprompted review
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Finn!

Thank you so much for the 5 star review! We are delighted with your feedback.
Keep Smiling!

Warmest Wishes,

Smiles+Smiles

Rated 5 out of 5 stars

Composite bonding

Highly recommend Smiles and Smiles. Rodney who is just fab at his job! Always happy, ensures we have reminders when are appointments are due, makes us feel very welcome when we get there and always lovely chat when we are there!
Today I went back to get my composite bonding looked at, was seen by Joseph and Rhia. Both made me feel comfortable and sorted my teeth out without no problem. Made me laugh and both of them are fab at their job! Highly recommend going there if you are wanting composite bonding done. The whole team are fab. Alot of effort put in, took their time and Made me very happy considering I have travelled quite far. Thank you so much to you all!

November 4, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Sharna!

Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience especially with Rodney, Dr Joseph, and Rhia. It means a lot to know you felt welcomed, comfortable, and happy with your results — especially after travelling such a distance to see us. We truly appreciate your recommendation and kind words about our team. We Look forward to seeing you again for any future visits!

Warmest Regards,

Smiles+Smiles

Rated 5 out of 5 stars

Highly recommended!!

I recently had composite bonding done at Smiles and Smiles, and I honestly couldn’t be happier with the whole experience. Dr. Joseph and his nurse were absolutely amazing — they did a perfect job, they asked if I wanted music on and we had such a good chat and ensured I was okay throughout the process. At first, I was a little taken aback because it was such a big change, but the team were so understanding and accommodating. They even offered me a follow-up appointment with Dr. Joseph just to make sure I was fully comfortable, and said anything I wanted to change they would. Nothing was too much trouble.

A special mention to Charlotte and Georgia, who supported me throughout the entire process. Georgia answered all my questions so quickly and clearly, and even after the treatment she continued to be there for me, which meant a lot. Rodney on reception was also lovely and welcoming during my visit.

Overall, everyone I met was genuinely kind and professional. Now that I’ve got used to the change, I couldn’t be happier — my teeth look perfect, and I’ve already had so many compliments. I didn’t even need to go back for any adjustments. I’d highly recommend Smiles and Smiles to anyone considering composite bonding / dental treatment!

October 7, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Bella,

Thank you so much for your wonderful review! We’re delighted to hear that you felt so comfortable and cared for throughout your visit. Dr. Joseph, Charlotte, Georgia, Rodney, and the whole team will be thrilled to know their efforts made such a positive difference to your experience. It’s great to hear that you’re so happy with your results — your confidence and satisfaction mean the world to us.

We really appreciate your recommendation and look forward to seeing you again in the future!

Warmest Wishes!
Smiles+Smiles

Rated 4 out of 5 stars

happy with my new smile!

Dr. Sandra was absolutely wonderful throughout the whole process. She made everything so easy and comfortable from start to finish. The composite bonding was done with great care and attention to detail — there was no pain at all, and the results are amazing! My teeth look natural, clean, and I’m finally confident with my smile. I really appreciate how friendly and professional the whole team was. I couldn’t be happier with the outcome.

— Mesab Abdalla

November 3, 2025
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Reply from Smiles and Smiles

Dear Mesab,

Thank you so much for taking the time to leave us a great review. Dr Sandra and the team will be thrilled to hear this. We are so happy to hear that your smile makeover has given you the confidence to smile again! We look forward to seeing you for any future appointments and we hope you continue to enjoy your transformation.

Warmest Wishes,

Smiles+Smiles

Rated 5 out of 5 stars

Smile

Had the best experience at smiles and smiles.my teeth look amazing, dental work was done by Joseph Schafermeyer. Staff friendly and professional, would highly recommend this company for composite bonding

October 15, 2025
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Reply from Smiles and Smiles

Dear Mrs Fox,

Thank you so much for taking the time to leave a great review!
We are delighted to hear how amazing your experience has been and we are thrilled with how happy you are with both the results and service provided. Your recommendations are hugely appreciated.

Keep Smiling!

Warmest Regards,

Smiles+Smiles

Rated 5 out of 5 stars

Fantastic the best,

Fantastic the best, everyone makes you feel relaxed so happy with the results, Joseph Schafermeyer Is brilliant . Thank you,

October 7, 2025
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Reply from Smiles and Smiles

Dear Toni,

Thank you so much for your fantastic review! We are all delighted for you and so happy you were made to feel relaxed and at ease. We hope you continue to enjoy your results and we look froward to seeing you for any future appointments.

Warmest wishes,

Smiles+Smiles

Rated 5 out of 5 stars

Marvellous Marylebone!

The whole team at Marylebone have been outstanding! Originally I had work done at the bank practice but wasn’t very happy and even after nearly a year they heard my problems and rectified almost immediately! Big thanks to Dr Sandra amazing work I highly recommend!

October 16, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Mike!

Thank you so much for taking the time to leave a brilliant review!
We are all thrilled to hear how happy you are with the treatment carried out and I am delighted to hear your concerns were addressed and rectified so quickly. We hope you enjoy your new makeover and look forward to seeing you for any future appointments.

Warmest Regards and Best Wishes,

Smiles+Smiles

Rated 5 out of 5 stars

So much confidence with my teeth now

I had a great experience I couldn’t be more please just wished I had done this sooner. Composite bonding is amazing and so was my Dentist Joseph thank you for giving me my confidence back

October 15, 2025
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Reply from Smiles and Smiles

Hi Denise!

Thank you so much for taking the time to leave a great review! We are all delighted to hear how happy and confident you are.
We hope you continue to enjoy your smile transformation and look forward to seeing you for any future appointments.

Warmest regards,

Smiles+Smiles

Rated 5 out of 5 stars

Highly recommend all staff are…

Highly recommend all staff are professional and friendly.
I love my new smile.
Dr Sandra and Georgia are fantastic at their jobs and put you at ease.
I really enjoyed my experience with smiles and smiles and recommending them to all my friends and clients who want beautiful teeth.

September 26, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Laura,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you were given the smile you wanted and we appreciate your recommendation to your family and friends. Dr Sandra and Georgia will be thrilled to hear this.

Keep smiling!

Warmest regards,

Smiles+Smiles

Rated 5 out of 5 stars

The staff were fantastic and a special…

The staff were absolutely fantastic, especially Charlotte for always booking my appointments and keeping me updated. Thank you so much Dr Maja for doing my composite bonding! You were incredible patient, helpful and professional. You explained everything clearly, checked on me throughout the treatment and made the whole experience so comfortable.
I couldn’t have asked for better care. Thank you so much to everyone at smiles and smiles. I highly recommend them.

September 22, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Anissa!

Thank you so much for your kind words! We're absolutely delighted to hear about your positive experience with us. Charlotte will be so pleased to know her support made a difference, and Dr Maja will be thrilled to hear your lovely feedback. Providing clear communication, comfort, and excellent care is always our priority, and we're so happy that came through during your treatment.

Thank you again for your recommendation – it truly means the world to our team here at Smiles and Smiles!

Warmest regards,

Smiles+Smiles

Rated 5 out of 5 stars

I visited the clinic on 30th September…

I visited the clinic on 30th September for my composite bonding, great experience from start to finish. The office staff were very helpful leading up to my treatment, texting and calling beforehand, even giving me thorough directions for the tube.
i had my consultation in Bank, Abigail was very friendly and helpful and i got my treatment in Paddington as i asked for Dr Joseph as he had done my daughters bonding in Feb 2024 and she is delighted with the results. Dr Joseph and Nicole couldnt have been nicer, they made my experience being in the chair for 5 hours so much easier, entertaining me throughout! Dr Joseph listened to the result i wanted and thats what i got, so happy with my new teeth!
Overall great, easy experience i am just waiting for my retainers to be delivered as i was told these could take a few weeks, i have recommended my friend who has already booked her consultation for November! Thank you, Steph.

September 30, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi James!

Thank you so much for taking the time to share your experience with us — it truly means a lot!

We’re delighted to hear that everything from your initial enquiry to the day of your treatment was smooth and enjoyable. It's great to know our team at both Bank and Paddington made you feel supported throughout. We'll be sure to pass on your lovely words to the team — they’ll be thrilled to hear the positive impact they had on your visit.
We’re so pleased you're happy with your new smile, and it's wonderful that you chose to return after your daughter’s treatment earlier this year. Your recommendation means the world to us.
We’ll keep you updated as soon as your retainers are ready. In the meantime, if you have any questions or need anything at all, please don’t hesitate to get in touch.

Warmest regards,

Smiles+Smiles

Rated 5 out of 5 stars

I recently had composite bonding done…

I recently had composite bonding done to my teeth and am extremely happy with the result. The staff were very friendly and helpful and kept you up to date with the treatment plan. I would definitely recommend Smiles+Smiles for composite bonding.

September 18, 2025
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Reply from Smiles and Smiles

Thank you so much for taking the time to leave us a review. We are all delighted to hear this and thrilled to hear how happy you are. We hope you continue to enjoy your new smile and look forward to seeing you for any future appointments.

Warmest regards,
Smiles+Smiles

Rated 5 out of 5 stars

They took care of me from start to…

They took care of me from start to finish, thw paid attention to all details and gave me their professional advice

September 12, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Consumer,

Thank you so much for your 5* review. We are delighted to hear this.

Warmest regards,

Smiles and Smiles

Rated 1 out of 5 stars

Absolutely Appalling Experience

Absolutely Appalling Experience – Avoid at All Costs
I had a terrible experience with Smiles and Smile that I feel obligated to share. I travelled all the way to London for a consultation where I was told I was a suitable candidate for composite bonding. Based on this advice, I booked my actual appointment and spent £400 on travel, trusting their professional opinion.
When the appointment day came, I was suddenly assigned a different practitioner because the original one had gone on holiday and tried to reschedule my booking. Not only was this unprofessional, but when I arrived, the new woman told me something completely different from what I was initially told. She said my natural teeth would have to be shaved down significantly – something that was never mentioned in my consultation – and strongly advised against it, saying it would likely result in tooth sensitivity and pain.
I was left in tears in the chair – not just because of the complete miscommunication and poor advice, but because I had already paid a £900 deposit on the day, even before the treatment began. I flagged this as unusual and uncomfortable, but the receptionist insisted I pay before being seen. In the end, the procedure was refused because they claimed I was "too emotional" to proceed – when in reality, I was devastated by being misled and pressured.
To make things worse, when I requested a refund, the clinic falsely inflated the cost of a basic teeth whitening treatment to £490 in order to keep as much of my money as possible. It was clear I was being taken advantage of. I had to chase them with repeated calls just to get any response, and the manager, Nicole, showed no professionalism or empathy throughout.
This was a complete shambles from start to finish. I spent over £1,300 (including travel), was misled, treated appallingly, and had to fight just to get part of my money back. Do not trust this company – they are disorganised, dishonest, and only interested in taking your money.

August 29, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Georgia,

Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you experienced during your visit to Smiles and Smile. Please know that we take your concerns very seriously, and I fully understand how upsetting and disappointing this situation has been for you.
First and foremost, I want to sincerely apologise for the poor communication surrounding your initial consultation and the unexpected change in practitioner. This is not the level of service we aim to provide, and I completely understand your frustration when the information you received on the day of your procedure did not align with your initial consultation. Please rest assured that this matter has been thoroughly addressed internally.
Regarding the refund, I deeply regret the confusion and delay you experienced. I can confirm that you were fully refunded for the treatment and reimbursed for your travel expenses. The charge of £495 was solely for the whitening treatment, and I want to clarify that this pricing has not changed.
I recognise the significant distress this situation has caused you, and I want to assure you that your feedback has prompted us to take meaningful steps to improve both our communication and overall patient care. Our manager has overseen these actions personally to ensure we learn from this experience and prevent similar issues in the future.
Once again, I extend our sincere apologies for the inconvenience and frustration caused. While I understand we were unable to fully restore your confidence in our services, please know that we genuinely did our best to resolve the matter fairly and in your best interest.
We truly value your feedback, and it will play a crucial role in helping us grow and improve.

Warmest regards,

Smiles + Smiles

Rated 5 out of 5 stars

The staff were very helpful and done a…

The staff were very helpful and done a great job on my teeth would recommend

September 1, 2025
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Chris!

Thank you so much for taking the time to leave us a review. We are all thrilled with the 5 stars given. We hope you continue to enjoy your smile makeover. Let us know if you require any future assistance and we'll happily assist further!

Best wishes,

Smiles and Smiles

Rated 5 out of 5 stars

Always in safe hands

Always have felt in safe hands with Peter Das. Brilliant experience with two implants, always great advise in the check-ups. One of the few consultants who takes all the time in the world to explain and advise.

September 5, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Roland,

Whilst we love to welcome all 5 star reviews. I must be honest and transparent with you. I think you may have got the wrong clinic as we don't have a clinician with this name at Smiles + Smiles.
I would like to reassure you that all our clinicians aim to provide a 5 star experience from start to finish and as a company we like to be honest and transparent with all our customers.

Best wishes and kindest regards,

Smiles+Smiles

Rated 5 out of 5 stars

I was treated for 8 composite bonding…

I was treated for 8 composite bonding for the upper arch today, and it was a very comfortable experience. Dr Maja was extremely professional as well as hospitable while carrying out the procedure . I would highly recommend this branch with Dr maja(cornhil L and Y clinic) as the whole team is super friendly !
Kindly pass on my regards to the team !! Amazing service !

September 6, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Felix!

Thank you so much for your amazing review. We are thrilled to hear how happy you are with your experience. Please let us know if you require any future assistance, we are all here to help.
Keep smiling!

Warmest wishes!

Smiles+Smiles

Rated 5 out of 5 stars

I initially visited Smiles and Smiles…

I initially visited Smiles and Smiles for a composite bonding assessment and was pleased with the treatment plan proposed. However, working in healthcare compliance, I took the time to read through a wide range of reviews, and I’ll be honest—some of the 1-star reviews gave me pause, so I decided to postpone my treatment with Dr. Joseph.
That changed when I experienced a dental emergency while on holiday. I reached out to Smiles and Smiles, and I have to say—the care, treatment, and flexibility they showed were nothing short of outstanding. I suffer from significant dental anxiety and can be a challenging patient as a result, but the entire team went above and beyond to accommodate and support me.
The experience gave me the confidence to move forward with my planned treatment. Dr. Joseph and the team have been incredibly reassuring and professional, thoroughly educating me on the essential aftercare required post-bonding to ensure long-term success.
I’m truly thankful for such a compassionate, skilled, and responsive team. Highly recommended.

August 13, 2025
Unprompted review
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Reply from Smiles and Smiles

Dear Vanessa,

Thank you so much for sharing your thoughtful and honest experience. It’s wonderful to hear how Smiles and Smiles not only provided exceptional care during your emergency but also helped ease your dental anxiety with their professionalism and support. Your feedback highlights the importance of a compassionate and skilled team, and it’s great to know that Dr Joseph and the team were able to restore your confidence in moving forward with your treatment. Your recommendation is truly appreciated!
Thank you so much for sharing. We look forward to continuing to support you through your journey.

Warmest regards,

Smiles+Smiles

Rated 5 out of 5 stars

Amazing service

Amazing service, clear process!

August 1, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Jesse!

Thank you so much for your 5* review.
We are delighted with your feedback.

Kindest regards,
Smiles+Smiles

Rated 4 out of 5 stars

Composite Bonding

I had composite bonding on my upper teeth two weeks ago and have been very happy with the final results. The dentist took a detailed brief of what I wanted and didn’t want with the procedure aesthetically and she absolutely nailed it. The overall look is incredible - really natural looking teeth shape and perfect colour. I couldn’t be happier. I’m giving 4* because at times I felt the communication between the staff and me wasn’t always great - I had to chase quite a bit for information. However once I’d fed this back it definitely improved. I would highly recommend going with Smiles and Smiles for composite bonding.
Thank you!!

July 17, 2025
Unprompted review
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Reply from Smiles and Smiles

Hi Dominic!

Thank you for your feedback! We’re thrilled to hear that you are so pleased with your composite bonding results and that the aesthetic requirements were met to your satisfaction. We also appreciate your constructive comments regarding communication. We strive for continuous improvement and will use your feedback to enhance our services. I'm glad to hear this was dealt with promptly. Your recommendation means a lot to us. Please don’t hesitate to reach out if you have any further questions or need assistance!

Warmest regards and best wishes!

Smiles+Smiles

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