Smilewindscreens Reviews 180

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people appreciate the prompt and reliable service, with appointments easily made and fitters arriving on time and completing work quickly. The pricing is frequently mentioned as being very competitive and cheaper than other options, offering great value. Reviewers also commend the exceptional customer service, noting clear communication and a smooth overall experience from initial contact to job completion. The quality of the work performed is consistently described as excellent, with many expressing satisfaction and a willingness to use the company again.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be good and often cheaper than... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

Needed to replace the windscreen due to selling the car. Tried most of the big name windscreen companies, 2 didn’t get back to me for 2 whole days, others were extortionately expensive. Smile windscre... See more

Company replied

Rated 5 out of 5 stars

100 % Recommend First time using Smile windscreens and from the initial phone contact they were extreamly helpful, booked the job in with only a few days wait kept in touch, turned up at the appoint... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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Rated 5 out of 5 stars

Friendly and very knowledgeable about…

Friendly and very knowledgeable about cars. Made fitting a windscreen to my TR6 look really easy.
I would definitely use them again.
Price was good and arranging a booking was easy with the friendly office staff.

June 10, 2026
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Reply from Smilewindscreens

Thank you for the review. We always send the technician with the necessary skills especially on classic cars

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. Good value for money. Chap worked in wind and drizzle rain....did offer a hot drink to help. Thank you so much.

June 4, 2026
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Reply from Smilewindscreens

Our fitters appreciate a drink from customers, thanks for the review we appreciate it

Rated 5 out of 5 stars

100 % Recommend

100 % Recommend
First time using Smile windscreens and from the initial phone contact they were extreamly helpful, booked the job in with only a few days wait kept in touch, turned up at the appointed time and fitted the replacement screen on site so there was no down time for the vehicle.
Great Company to deal with and was cheaper than paying the insurance access plus i didnt have to wait 3 weeks for the approved insurance repairer

May 14, 2026
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Reply from Smilewindscreens

Thank you Neil we appreciate the feedback on Smile Windscreens. We try hard to provide a great service

Rated 5 out of 5 stars

Great service

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially cheaper than others. I would always recommend Smile Windscreen to all.

May 19, 2026
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Reply from Smilewindscreens

Thank you Damain we always try to provide great customer service at a good price

Rated 5 out of 5 stars

The man was on time very polite and…

The man was on time very polite and friendly helpful was professional and I'm very happy with the work he done and it didn't take him long. I have another car a Jag I will be asking this company to do it in a couple of months

May 11, 2026
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Reply from Smilewindscreens

Thank you Mr Baker for the kind review, our business is built on repeat business.

Rated 5 out of 5 stars

Excellent service

Excellent service - as always !

May 6, 2026
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Reply from Smilewindscreens

Thank you for the review. We always try our best and try to improve

Rated 5 out of 5 stars

Great customer journey from booking to…

Great customer journey from booking to job. Lovely customer service, great price and polite and efficient engineer. Cant ask more than that. 100% recommended. Many thanks.

May 1, 2026
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Reply from Smilewindscreens

We really appreciate the feedback. We always try hard to give a good customer service

Rated 5 out of 5 stars

Friendly and knowledgeable

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and knowledgeable.
Will definitely use them again.

April 30, 2026
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Reply from Smilewindscreens

We really appreciate the feedback, This took longer than should have done, but got there in the end

Rated 5 out of 5 stars

Title: Went above and beyond – forever grateful!


Title: Went above and beyond – forever grateful!

I cannot recommend SmileWindscreen enough. They fixed my daughter’s windshield after a nasty crack, but they did so much more than that.

Not only was the repair fast and high-quality, but they also noticed her wiper blades were dangerously worn and replaced them at no extra charge. When they found out she was about to drive back to college, they even double-checked her tire pressure and fluid levels.

They truly treated her like she was their own family. Reasonable price, honest work, and genuine kindness. If you want a company that actually cares, go with SmileWindscreen.

Thank you again for looking after my girl – and her car!

— A very relieved mom/dad

April 19, 2026
Unprompted review
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Reply from Smilewindscreens

Thank for the very nice review. We are a family business and try to treat all our customers as friends

Rated 5 out of 5 stars

Amazing

Amazing communication and fast booking. Very professional job. Would highly recommend and will be using again when needed

March 31, 2026
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Reply from Smilewindscreens

We are glad to hear you are pleased with the service, thanks for the recommendation

Rated 5 out of 5 stars

Great service.

Great service.

March 19, 2026
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Reply from Smilewindscreens

Thank you Stuart for taking the time to post a review. We are always looking at ways to improve our service

Rated 5 out of 5 stars

Good quick installation

Good quick installation, good price - thanks Pete :-)

March 19, 2026
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Reply from Smilewindscreens

Thanks for the review Peter, we really appreciate the feedback

Rated 5 out of 5 stars

Great Service!

Great Service!

In an age of automated answering services with rigid dialogue boxes, Smilewindscreens stood out. Appointment was easily made over the phone and the fitter arrived promptly and had my entire back window replaced in less than forty minutes. From what he told me, I calculated that, as the owner of the family-owned business he must have fitted over fifty-thousand car windows personally. Watching the smooth efficiency with which he worked, right down to the little hoover to collect the shards of glass on the ground from my smashed windows, it was clear that here was a company to come back to in the event of another breakage.

March 9, 2026
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Reply from Smilewindscreens

We try very hard to provide the service our customers want rather than automate the service to save money. It is false economy for a business to automate the person to person contact. Thanks for the review we appreciate it

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