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Smilewindscreens Reviews 

187
•
TrustScore 5 out of 5

4.9

Car Repair and Maintenance
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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the prompt and efficient replacement of windscreens and other car glass. Many people appreciate the friendly, professional, and knowledgeable staff, who are often described as going above and beyond to assist. Reviewers also frequently mention the competitive pricing, finding the services to be cheaper than alternatives and offering great value. The customer service is highly rated for its responsiveness and helpfulness, with many noting the ease of scheduling appointments and clear communication throughout the process. Some customers also felt that the convenience of having work done at home was a significant bonus.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the excellent, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the prices were good, great, or... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, polite, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Needed to replace the windscreen due to selling the car. Tried most of the big name windscreen companies, 2 didn’t get back to me for 2 whole days, others were extortionately expensive. Smile windscre... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

100 % Recommend First time using Smile windscreens and from the initial phone contact they were extreamly helpful, booked the job in with only a few days wait kept in touch, turned up at the appoint... See more

Company replied

Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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4.9

All reviews

(187)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing customer service!!!

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we messed her around a few times changing locations- but was so kind and laughed the whole way through. That is exactly what customer service is about!❤️ Thank you guys so much- will recommend you to anyone

November 18, 2025
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Reply from Smilewindscreens

Thank you Jordan we really appreciate the feedback

Rated 5 out of 5 stars

We're in the trade and we use Smile…

We're in the trade and we use Smile which means you should too........
Great price, skilled Techs, right screen first time every time, amazing customer service....

November 3, 2025
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Reply from Smilewindscreens

Thanks we appreciate the review

Rated 5 out of 5 stars

Great quick service.

Great quick service.
Job well done .
Very professional

October 16, 2025
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Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

Reliable scheduling of home visit.

Reliable scheduling of home visit.
Information on why the windscreen developed a leak.
Advance information on procedure if the screen cracked during removal and replacement.
Plus brought a new screen with them in case this happened.
Over all a good genuine company

October 3, 2025
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Highly recommended

Easy from the start, everyone was lovely and informative. Good communication and would definitely recommend.

September 19, 2025
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Amazing price

Amazing price, very quick service and quality work. Great communication. Highly recommend.

August 19, 2025
Unprompted review
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Reply from Smilewindscreens

Thanks, we appreciate the review

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