Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
Jim gave me excellent support and helped me aquire my welcome bonus
Company replied
Company details
Written by the company
Press Play on Smooth Spins Spin the Hits Welcome to Smooth Spins, the ultimate destination for Slot Games, bingo, Slingo and live casino action. It’s a non-stop mix of your favourite games, all delivered with energy, excitement and that signature Smooth beat. Bingo Rooms on Air Tune into our buzzing bingo rooms and join fellow players for a live, interactive experience. From 90, 80, 75, to 50-ball games, you’ll feel the vibe with every call, chat and win. Spins, cash and prizes drop like chart-topping hits… this is the ultimate bingo playlist! Slots & Slingo Jam Take your pick from thousands of slots, including all-time classics, and those exclusive Smooth Spins hits you won’t find anywhere else. Can’t decide between slots and bingo? Slingo is your ultimate remix, spinning the best of both worlds in one high-energy game! Live Casino Broadcast Step into our live casino rooms and feel the excitement in real time. Play classics like Blackjack and Roulette, or join our live game shows like Crazy Time, Monopoly Live and Deal or No Deal, all streaming straight to your screen. It’s like front-row access to a live show, every spin! Exclusive Promotions From jackpot drops to special campaigns, our daily promotions and bonuses give you more ways to play and win. Play Anywhere, Anytime Take your Smooth Spins playlist on the go. Fully mobile-optimised, you can spin, win and play on your phone, tablet, or browser. The hits never stop. Join the Fun Whether you’re a new player or a seasoned Smooth Spinner, the stage is yours. Download the Smooth Spins app today, tune into your favourite games, and see if you can hit that chart-topping win!
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.8
Average
93 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can honestly say this is the best…
So I had an issue with their slots being rigged and went to message them. Instead of resolving the issue they closed my account.. stay away
November 7, 2025
Unprompted review
Reply from Smoothspins
We appreciate your positive feedback regarding the slot games! We're happy you enjoy the scatter and bonus features. Please do allow up to 24 hours for any withdrawal to be processed and sent out from our side, Thank you for your review.
STAY WELL AWAY OMG…
STAY WELL AWAY OMG…
Lmao for starters I opted into a promotion that said deposit £10 received £30 bonus and a 100 free spins… I deposited… didn’t receive the bonus or spins… had to chase it up… told it was expired but they credited me anyway… seems bs just looking for good rates on customer service..: anyway played the £10 I deposited and won absolutely 0 on base game not a single line hit…. Played the £30 bonus… won 20p on a £1 stake literally all it paid out of £30… so yeah don’t bother it’s laggy asf and the page crashes many times… anyway I thought I should hit a bonus in 100 free spins… nothing at all lmao they make the spins look interesting but nothing hits…
16891155
November 6, 2025
Unprompted review
Reply from Smoothspins
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with the bonus, spins, game performance, and crashes. We'll look into these concerns to improve our services. Sadly all casino games are random number generated and we have no say over the outcome of the games.
Never paid out for me and I’ve…
Never paid out for me and I’ve deposited almost 400 quid in the last 2 months. Use different site it’s useless.
November 3, 2025
Unprompted review
Reply from Smoothspins
We are sorry to hear that you are unhappy with our casino games.
All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.
Same couple of winners constantly even…
Same couple of winners constantly even with 170 players
Stay clear
November 1, 2025
Unprompted review
Reply from Smoothspins
We are sorry you feel this way.
Please recognise PABLO for his…
Please recognise PABLO for his excellence in customer service. Thank you for being so polite and helpful.
October 29, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the amazing service you received. We'll be sure to let Pablo know.
Laura was a great help and sorted my…
Laura was a great help and sorted my issue 👍
October 24, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that your issue was resolved effectively. Thank you for sharing your positive experience with us!
Another casino that is part of BV just…
Another casino that is part of BV just to make people confuse. Opened an account with them just to find out that they are literally same casino. Is not enough one casino guys under a brand you need to open another 10 linked to it?
October 23, 2025
Unprompted review
Reply from Smoothspins
We appreciate you taking the time to share your experience. We're sorry to hear about your confusion regarding our casinos. We'll review your feedback to see how we can improve and avoid this in the future.
Abs disgusting company just takes your…
Abs disgusting company just takes your money and u win abs nothing!! Thought I would try this as I have used Gala and Ladbrokes who are by far outstanding compared to this bunch of complete money grabbing cowboys, I did not recieve the promotion spins for signing up or any promotions they promised even though I opted in. I am reporting them even though I know it is my choice to play on this site I have never felt this disgusted with a site they should be shut down so other poor unsuspecting people dont waste their time or money!!!!!!!!!
October 23, 2025
Unprompted review
Reply from Smoothspins
I am very sorry to hear that you are unhappy with our casino games.
All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.
Furthermore, as a licensed operator, we are able to reassure customers we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.
To provide transparency, we have enlisted eCogra to conduct an independent audit of all bets placed on the Casino/Gaming/Slots site on a quarterly basis. This audit determines the Return To Percentage (RTP%) of all BetVictor games.
This is except for Live Casino, but all of our games are audited on a quarterly basis by a third party company.
You can find more details on our help centre
Signed up for 100 free spins wouldnt…
Signed up for 100 free spins wouldnt let me select it gave me an alternative offer for 5p spins which returned nothing then support didnt help or let me do the offer I signed up for
October 22, 2025
Unprompted review
Reply from Smoothspins
We regret you had issues claiming your free spins and that support couldn't resolve it. We appreciate your feedback and will review what happened to improve our offers. Sadly if an offer has been credited and used we would be unable to then swap this for another offer.
Joined through a promotion
Joined through a promotion, that had trouble tracking. Spoke to Alan who managed to help me out, they were super helpful and very friendly. Thank you.
October 22, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that the issue with the promotion tracking was resolved smoothly Angela. We appreciate your positive feedback and are so glad that our team was helpful and friendly and will pass this feedback on to Alan for you.
Absolute joke AVOUD AT ALL COST
Absolute joke AVOUD AT ALL COST
opemwd account was asked for 3 months bank statement so gave it them account came up.fullt verified but as you know when i withdrew money they all of a sudden ask for photo id proof of payment and proof of adress !! Asked livw chat for help shaei and pablo absoluteky discusted in pablo especially with the way he treated me not helping at all !!! Reported to.gamblimg commision even gamblimg commision said if wen i opemed account i was asked for bank.statents i should have been asked for photo id at that time.not at the time upon withdrawing absolute discusting behaviour even emailed them had no responce live chat is usekess coz get spoken to like your a peice if sh*t absolite big 0 star rating AVOID AVOID AVOID !!!!
October 22, 2025
Unprompted review
Reply from Smoothspins
We appreciate you bringing this to our attention. We're sorry to hear about the issues you faced with the verification process and the support you received. We aim to provide a smooth experience and are concerned that this did not happen for you. We'll investigate your feedback regarding the account verification timing and the live chat interaction to improve our service.
Helped rapid :)
I thought I'd optin to a welcome bonus, I didn't correctly. Unknownly I wagered my £10 and proceded to open a ticket. Ana who tool my case was very professional and sorted me out with the promotion I messed up.
October 20, 2025
Unprompted review
Reply from Smoothspins
Hi Jacob. We're glad you enjoyed your experience and appreciate you bringing this to our attention. It's great to hear that our team member was able to help you with the promotion. Thanks for your feedback, we'll be sure to notify Ana! Have a great week ahead. :)
5* Ana was amazing and very helpful…
5* Ana was amazing and very helpful with free spins, good fun app
October 18, 2025
Unprompted review
Reply from Smoothspins
Thank you so much for your kind words and 5* rating, we will be sure to pass this on to Ana.
Reply from Smoothspins
Thank you so much for your kind words and 5* rating, we will be sure to pass this on to Pablo
Reply from Smoothspins
Thank you for your review! We appreciate you taking the time to leave us this positive feedback.
Katherine was a great help on live chat…
Katherine was a great help on live chat thank
October 17, 2025
Unprompted review
Reply from Smoothspins
Thank you so much for the review! We're happy to hear that you got great help from Katherine. We'll be sure to let her know. Have a lovely weekend ahead!
Great help from annimarie
Great help from Annamaria and very carefully went though every really easy
October 15, 2025
Unprompted review
Reply from Smoothspins
Thank you so much for the review! We're happy to hear that you got great help from Annamaria—we'll be sure to let her know. Have a lovely day ahead!
Awful they hit you with a self…
Awful they hit you with a self exclusion because there sister sites do. Rob you blind let you play then do that . If that aint a scam don't know what is. How dare you fraudulently use my name for self exclusion when i aint an addict. Im.fully grown woman with my own business .
October 8, 2025
Unprompted review
Reply from Smoothspins
Hi Nicki. We appreciate you bringing this to our attention. We take self-exclusion concerns very seriously and are committed to ensuring a fair experience. We will investigate this situation thoroughly. Thank you for your feedback. Please feel free to e-mail us via help@smoothspins.co.uk
Do not trust this site.
I came across this website, and for October they were offering 150 free spins with no wagering after a £10 deposit and playthrough. I joined and was invited to 'opt-in' to this or one of two other promotions during the sign-up process. I deposited my £10, staked £10, and then no spins. When I enquired about this I was told that there are promotion restrictions placed upon my account for any 'brand' of 'BV Holdings'? I was further told that this was a 'trading decision', and that no more information would be given.
To be clear, I deposited, lost, and only then was I told that I would not be getting the 150 free spins. Buyer beware.
October 8, 2025
Unprompted review
Reply from Smoothspins
Hi Paul. We appreciate you bringing this to our attention. We're sorry to hear you didn't receive the free spins and that you only learned about the promotion restrictions after depositing. We'll be happy to review this for you, please e-mail us via help@smoothspins.co.uk
Average casino site amazing customer service
Average casino site, great that free spins are paid in cash so no ridiculous wagering requirements site is easy to use great experience so far, did have an issue with sign up bonus but contacted support and levi resolved this very quickly no fuss no waiting around so one happy customer so far
October 3, 2025
Unprompted review
Reply from Smoothspins
We're glad you enjoyed your experience and appreciate your feedback. We're happy to hear that Levi quickly resolved your sign-up bonus issue. Have a great weekend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.