Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
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Review summary
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Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
Jim gave me excellent support and helped me aquire my welcome bonus
Company replied
Company details
Written by the company
Press Play on Smooth Spins Spin the Hits Welcome to Smooth Spins, the ultimate destination for Slot Games, bingo, Slingo and live casino action. It’s a non-stop mix of your favourite games, all delivered with energy, excitement and that signature Smooth beat. Bingo Rooms on Air Tune into our buzzing bingo rooms and join fellow players for a live, interactive experience. From 90, 80, 75, to 50-ball games, you’ll feel the vibe with every call, chat and win. Spins, cash and prizes drop like chart-topping hits… this is the ultimate bingo playlist! Slots & Slingo Jam Take your pick from thousands of slots, including all-time classics, and those exclusive Smooth Spins hits you won’t find anywhere else. Can’t decide between slots and bingo? Slingo is your ultimate remix, spinning the best of both worlds in one high-energy game! Live Casino Broadcast Step into our live casino rooms and feel the excitement in real time. Play classics like Blackjack and Roulette, or join our live game shows like Crazy Time, Monopoly Live and Deal or No Deal, all streaming straight to your screen. It’s like front-row access to a live show, every spin! Exclusive Promotions From jackpot drops to special campaigns, our daily promotions and bonuses give you more ways to play and win. Play Anywhere, Anytime Take your Smooth Spins playlist on the go. Fully mobile-optimised, you can spin, win and play on your phone, tablet, or browser. The hits never stop. Join the Fun Whether you’re a new player or a seasoned Smooth Spinner, the stage is yours. Download the Smooth Spins app today, tune into your favourite games, and see if you can hit that chart-topping win!
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.8
Average
93 reviews
No history of asking for reviews
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Very very slow pay out I have visa fast…
Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit is instant but to withdrawal unfortunately has been to long of a wait and I won't be playing again because of this fact every other site I use is instant or up to one hour so why is smooth so long or a wait
August 18, 2025
Unprompted review
Reply from Smoothspins
We do have fast funds, but some withdrawals are done manually and can take up to 24 hours to be fully processed our end, mainly your first withdrawal. The 24 hours is stated in our terms and conditions, we are sorry for any upset caused.
Smooth spins is a scam
Smooth spins is a scam, I have put over £200 on their site and won £10. When asked on the chat service why, it’s because I am not able to access the free daily spin. No explanation but a business decision! Hence why payouts are so low, but they were always happy for me to deposit my money!! Avoid if you don’t want to be robbed!
August 7, 2025
Unprompted review
Reply from Smoothspins
We’re sorry to hear about your experience and appreciate you taking the time for your review. If you still need assistance, please feel free to get in contact with us.
Great Customer Service
I had a problem with logging in due to a typo. Had Katherine help me with changing the email and Jim helped me with logging in again after I kept getting an error pop up!
August 6, 2025
Unprompted review
Reply from Smoothspins
Thank you so much for the review! We're thrilled to hear Katherine was able to help you out — we'll be sure to let her know. Have a lovely day ahead!
My account got closed will I still get…
My account got closed will I still get my withdrawal winnings
August 1, 2025
Unprompted review
Reply from Smoothspins
Hi Joshua, you would need to speak with the relevant department as per your email. thank you for your review and best of luck! Have a great week ahead. :-)
Customer service was very helpful and…
Customer service was very helpful and resolved my issue without a problem.now to do my 250 free spins.... Wish me luck 🤞🙏
July 28, 2025
Unprompted review
Reply from Smoothspins
Hi Louisa, we're pleased to hear we could resolve your issues, thank you for your review and best of luck! Have a great week ahead. :-)
Great customer service
Great customer service, jim resolved my issue quickly & without any problems. 😊
July 26, 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Jodie. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Great company quick rapid responses and…
Great company quick rapid responses and little wait times for withdrawals great site and a guy called Keiron helped me out on chat aswell great guy
July 26, 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Keiron. We will be sure to pass this feedback along to Keiron for you. Should you require any further assistance, please do not hesitate to contact us.
Jim gave me excellent support and…
Jim gave me excellent support and helped me aquire my welcome bonus
July 23, 2025
Unprompted review
Reply from Smoothspins
Thank you for your 4* review, It is greatly appreciated, Robert. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Seems to have issues
Was thinking of joining and trying £10 then read reviews. Even the 5 star ones seem to have the same issue. Saying thanks for assistance mainky when claiming the bonus yet is advertised as deposit and get 100 spins. No good reviews on winnings, playthrough etc. So i think i will give it a miss.
July 21, 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
If I could leave zero reviews
If I could leave zero reviews, I would. This company is a scam. Never have issues with joining casinos before. They offer me a welcome offer, 100 free spins when you spend 10 pounds. I do that and spend my money, and then they decide to ban me from offers, and refuse to give me free spins. Deceptive and the chat were useless. Please avoid and spend your money elsewhere
July 22, 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
Reviews say a lot
The fact fake reviews are stating people are helpful tells you your 100 free spins ain’t automatically granted once requirements are met
July 21, 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
Polite efficient and speedy assistance…
Polite efficient and speedy assistance from Jim
July 20, 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Michele. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Deposited the £10 for 100 free spins…
Deposited the £10 for 100 free spins offer only for it to not work ended up arguing to get it, eventually got it and won £2 off it 🤣 would NOT recommend this site
July 19, 2025
Unprompted review
Reply from Smoothspins
Hello Carl, we're sorry to learn of your recent disappointment with our products and services. You're welcome to contact us to discuss this further, if you wish. Our e-mail address is help@smoothspins.co.uk
Gina was great help
Gina was great help . Quick , understanding and polite
July 14, 2025
Unprompted review
Reply from Smoothspins
Hello James, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Gina. Have a great week ahead!
Reply from Smoothspins
Hello Julio, thanks for your positive review! We'll be sure to pass your feedback over to our own Pablo. Have a great Sunday! :-)
Promotion
I spoken to live chat about an issue I had someone called Gina they were really helpful and polite and resolved the issue straight away.
July 3, 2025
Unprompted review
Reply from Smoothspins
Hello James, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Gina. Have a great weekend ahead! :-)
Stealing data
Stealing data. They will advertise you a welcome offer with free spims on sign up then once youve enterd all your data and completed your account they ban you from promotions, after this they sell your data to 3rd party's for money which is illegal with a manipulated sign up offer.
July 2, 2025
Unprompted review
Reply from Smoothspins
Hello Harvey, we're sorry to learn of your recent disappointment with our products and services. You're welcome to contact us to discuss this further, if you wish. Our e-mail address is help@smoothspins.co.uk
Avoid at all cost
Avoid at all cost. They say they have paid your winnings but they dont appear in your bank all they say is 2 to 5 days even when you tell them your bank accept fast payment.All staff lie to you just do not play on here.
June 27, 2025
Unprompted review
Reply from Smoothspins
We are sorry to hear that you have not received a withdrawal, please contact help@smoothspins.co.uk for further information.
I played 750 on same game got 138 back…
I played 750 on same game got 138 back no bonus spins complete utter scam
June 14, 2025
Unprompted review
Reply from Smoothspins
Hi Natalie, I am sorry to hear that you are unhappy with our site.
Unfortunately, we have no control over the outcome or bonuses within the slots games, these are all run by a random number generator, which cannot be influenced by us in any way.
You might hit the bonus on your first spin one day, then play hundreds of spins the next day without the feature hitting.
This is due to the random nature of casino games, and there is no guarantee of a feature hitting over the course of any single playing session. It’s also true that previous results hold no bearing on the next spin/round, so you could hit a feature multiple times in a session. There is no way to predict or determine when a Bonus will hit in any given session of play.
Ana was very respectful and…
Ana was very respectful and understanding to my situation, very quick reply time and happy overall
June 14, 2025
Unprompted review
Reply from Smoothspins
Thank you for your kind review, Daniel! We're glad they were able to assist you with your query and will be sure to pass this on to Ana for you. Please don't hesitate to get in touch again if you should need any further assistance.
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