Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
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Review summary
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Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
Jim gave me excellent support and helped me aquire my welcome bonus
Company replied
Company details
Written by the company
Press Play on Smooth Spins Spin the Hits Welcome to Smooth Spins, the ultimate destination for Slot Games, bingo, Slingo and live casino action. It’s a non-stop mix of your favourite games, all delivered with energy, excitement and that signature Smooth beat. Bingo Rooms on Air Tune into our buzzing bingo rooms and join fellow players for a live, interactive experience. From 90, 80, 75, to 50-ball games, you’ll feel the vibe with every call, chat and win. Spins, cash and prizes drop like chart-topping hits… this is the ultimate bingo playlist! Slots & Slingo Jam Take your pick from thousands of slots, including all-time classics, and those exclusive Smooth Spins hits you won’t find anywhere else. Can’t decide between slots and bingo? Slingo is your ultimate remix, spinning the best of both worlds in one high-energy game! Live Casino Broadcast Step into our live casino rooms and feel the excitement in real time. Play classics like Blackjack and Roulette, or join our live game shows like Crazy Time, Monopoly Live and Deal or No Deal, all streaming straight to your screen. It’s like front-row access to a live show, every spin! Exclusive Promotions From jackpot drops to special campaigns, our daily promotions and bonuses give you more ways to play and win. Play Anywhere, Anytime Take your Smooth Spins playlist on the go. Fully mobile-optimised, you can spin, win and play on your phone, tablet, or browser. The hits never stop. Join the Fun Whether you’re a new player or a seasoned Smooth Spinner, the stage is yours. Download the Smooth Spins app today, tune into your favourite games, and see if you can hit that chart-topping win!
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.8
Average
93 reviews
No history of asking for reviews
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Great experience so far
Great experience so far. Customer service was quality, Laura who dealt with my query was very polite and clear. Very understanding which makes a difference compared to other providers.
October 1, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that you had a great experience with Laura! It's wonderful that our customer service was helpful and clear for you. We appreciate your feedback and are glad you felt understood.
My experience has been bad
By far the quickest and easiest site to re open after 5 year self exclusion but my experience has been bad, the returns from slots are poor its like they have nerfed the games, no decent wins and rubbish paying bonus rounds, its zero fun when every deposit is a one way ticket to Bust
October 1, 2025
Unprompted review
Reply from Smoothspins
Thank you for your feedback. We regret that your experience has not been satisfactory since reopening your account. Please contact us via email or messaging services in order to review this further.
Alan was extremely helpful and solved…
Alan was extremely helpful and solved my issue with ease, thanks Alan!
September 30, 2025
Unprompted review
Reply from Smoothspins
Hello Vik, We're happy to hear that the issue was resolved smoothly and efficiently. We appreciate you taking the time to leave us this positive feedback.
AVOID!!
AVOID!!! Promise free spins as a sign up bonus. Then once you sign up, stake the required amount they will provide no bonus and say it was ‘managements decision’ not to provide the free spins. Absolute scam
September 28, 2025
Unprompted review
Reply from Smoothspins
We appreciate you bringing this to our attention. We regret that you did not receive the free spins. If you require a more detailed review please do not hesitate to contact us again,
Awful site
Awful site. Very laggy. Worst issue is fake advertising - you’re promised free spins if you deposit but they never give them to you. Contact customer service and they say ‘it’s a management decision’. Still awaiting withdrawal of my initial funds too. AVOID AT ALL COSTS. I am concerned about how legit they are :(
September 27, 2025
Unprompted review
Reply from Smoothspins
We appreciate you bringing this to our attention. We're sorry you experienced lag and didn't receive the advertised free spins. The withdrawal delay is also concerning. We'll investigate these issues further. Thank you.
Promo prob
Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
September 26, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that the issue with your spins promotion was resolved quickly Sarah. We appreciate your feedback and are glad the support was amazing so we will be sure to pass this on to Jim for you.
Dogshit
Dogshit. Wins are tiny literally tiny just £1 £2 constantly. You could hit a rapid fire jackpot and youll win £1.50 hardly a jackpot more like an insult.
All BV sites paying like shit weeks of it same results everyday just pure dogshit. I closed all my accounts cause what is the point 1000s of spins to hit a £1 win those odds are beyond ridiculous. Sick of it tbh everything about these things are misleading af.
September 26, 2025
Unprompted review
Reply from Smoothspins
We appreciate you sharing your experience. We're sorry to hear that you were not satisfied with your winnings. We value your feedback Rob and wish you a great weekend.
Shout out to pablo who helped me via…
Shout out to pablo who helped me via live chat! Thanks!
September 25, 2025
Unprompted review
Reply from Smoothspins
Hi Leanne. We're happy to hear that you had a great experience with our live chat support! We appreciate you taking the time to leave us feedback. We'll be sure to pass your feedback over to Pablo, have a great weekend ahead! :-)
Vicki was amazing to help with my…
Vicki was amazing to help with my issues and even gave me some free spins out of good will as I misunderstood the terms :)
September 23, 2025
Unprompted review
Reply from Smoothspins
Hello. We're happy to hear that you had such a positive experience! It's great to know that the assistance provided was helpful, and we appreciate your kind words. We'll be sure to pass your feedback over to Vicki. Have a great day! :)
Gina had helped me after experiencing…
Gina had helped me after experiencing technical issue
September 22, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that you received helpful support from Gina while resolving the technical issue you experienced. Thank you for your feedback.
Had an issue with my free spins however…
Had an issue with my free spins however Jim couldn’t of helped anymore he quickly solved the problem
September 21, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that the issue with your free spins was quickly resolved. We appreciate your positive feedback and are glad that we could assist you effectively, we will pass this feedback on to Jim for you!
Depositing £10 played for 30 minutes…
Deposited£10 played for 30 minutes account got locked pending verification , I sent all information within 5 minutes, I am still waiting for a reply its been over a week. Total scam, would avoid, any other sites verifies your account same day just glad I didnt have much money on there I still will be taking this further. Ultimately holding funds hostage without explanation. Chat said it takes 3 days, after 3 days I come back they changed it to 5 working days, after 5 working days, they said will escalate it and closed the chat laughable really ....
September 13, 2025
Unprompted review
Reply from Smoothspins
Hi Amanda. We regret you experienced this delay and frustration with the verification process. We aim to complete these checks quickly and securely. We're sorry for the inconvenience and will investigate what happened. Thank you for your feedback. Please feel free to e-mail us via help@smoothspins.co.uk
Katherine on customer service was fab…
Katherine on customer service was fab very professional and satisfied my issue quickly and fairly
September 18, 2025
Unprompted review
Reply from Smoothspins
Thank you so much for the review! We're thrilled to hear Katherine was able to help you so quickly—we'll be sure to let her know. Have a lovely day ahead!
Top site really enjoyed using this site…
Top site really enjoyed using this site would definitely recommend ot to anyone 500 free spins for spending 10 amazing even got a little win
September 12, 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that you enjoyed your experience on our site! It's great you found it amazing and benefited from the free spins. We appreciate your recommendation and feedback! Have a lovely day ahead!
Luke is on the case
Couldn’t fault the experience I had the pleasure of getting the help from Luke as I said to him myself very efficient, very prompt and you can tell that he wants to provide customer satisfaction
Many thanks, Luke.
Regards
Charlotte
September 8, 2025
Unprompted review
Reply from Smoothspins
Hi Charlotte. We're happy to hear that you had such a positive experience! It's great to know that our team member was able to provide efficient and prompt service, ensuring your satisfaction. We appreciate your kind words and thank you for your feedback, we'll eb sure to let Luke know! Have a great day ahead :-)
Had a problem with sign up offer
Had a problem with sign up offer, my fault really but they honoured it for me anyway as a gesture of goodwill. Very very impressed cx
September 8, 2025
Unprompted review
Reply from Smoothspins
Hello Samantha, we're pleased to hear we could help out with your welcome promotion. Thank you for your lovely review, have a wonderful day ahead! :-)
Spoke to Pavol who was very helpful and…
Spoke to Pavol who was very helpful and efficient. Great customer service
September 8, 2025
Unprompted review
Reply from Smoothspins
Hello Luke. We appreciate you taking the time to share your positive experience. We're happy to hear that our customer service was helpful and efficient for you. We'll be sure to pass your feedback over to Pavol, have a great day ahead! :-)
New customer account all verified…
New customer account all verified deposited took my funds still after over nearly 10 hours to receive my withdrawal funds. Say to abide with fraud checks if account verified have my details also my bank details and accepted my deposit. Disgrace time waiting for withdrawl
September 1, 2025
Unprompted review
Reply from Smoothspins
Hello Robert. We appreciate you bringing this to our attention. We're sorry your withdrawal took longer than expected. We'll review the process to see how we can improve the speed of our withdrawals in future. Thanks for your patience in the matter.
Simply they let you signup and deposit…
Simply they let you signup and deposit and wagered and after they tell you you can not receive the welcome bonus offer! TOTAL SCAM
August 30, 2025
Unprompted review
Reply from Smoothspins
We’re sorry to hear about your experience and appreciate you taking the time for your review. If you still need assistance, please feel free to get in contact with us via our Messaging Service on site
Reply from Smoothspins
Thank you for your great review!
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