Snatcher Reviews 

Order done .money paid ...Snatcher not responding to emails

Do not use them,I ordered a article already on 31 May 2024 and until today no feedback from them to even just say order is in process,no ⭐⭐ if one could give

I ordered a hover board on 16 March 2024. My 6 year old used it 3 times & was defective. Returned it. Was told 7 - 10 days for refund. It’s been a month & I have been told countless times that it’s been escalated to accounts. I don’t want escalations, I want payments!!!
My consumer rights are being violated here & you are busy earning daily interest on money that should be paid out!! Your unethical business practices is terrible!! I have reported you to the Ombudsman.
You guys have the audacity to have an automated voice recording that you no longer take telephone calls.

I had read the terrible reviews about you, but wanted to give you a chance. New clients shouldn’t even consider you. Even with the amazing prices, your aftercare service is non-existent. You should be fined & not allowed to operate in SA. You are giving E-commerce a bad name!!!

You are a snatcher - you take people’s money & you are unapologetic about that!!

It’s 01 June 2023 & I’m still waiting.

Please also log issues with - cgso

After they refund everyone, they need to be fined & have their trading licence revoked. Online robbery!
We need an undercover investigator or someone who works there to spill the beans.

30 May 2024 at 20:09
They don't refund easily.
They will never refund on time, you have to keep reminding them, sometimes they don't respond to emails. They promised within 7 working days I will get my refund it's day 10 today still nothing. And worse even if it's their fault you have to wait another 7 days for refund. I regret buying from them

Worst service ever. They are con-artists. They make you buy from their online site, but they don't have the goods available in stock. I am still waiting for my refund and the customer care number that I used to call, is no longer available. Please do NOT spend your hard earned money on this fraudsters

Did not get item and only got money back after registering a complaint with the NCC.

On 21 April 2024 I made an order for Homemax 50 Litre Sensor Smart Bin for R579.00, on Snatcher. On 09 May 2024 I was informed that the price is wrong and I will be refunded. I provided banking details as I did so many times in the past. They always promise refund in 7 days. I am still waiting for payment/refund. Snatcher is now having my R579.00 for 4 weeks and is earning intrest on my money. If they delay such transactions/refunds of say eg. only 1000 customers, R579,000.00 of our hard earned money are earning interist for them.

Horrible service and no refund!! Paid for an item wheich they then claimed they did not have in stock. Asked for a refund and after 7 weeks of emailing back and forth, still not received my money back!! It appears this is something they do often judging by the many other people with a similar issue. Is that not theft?

Snatcher is a scam!
They will provide you with wrong products that you haven't ordered. When you request for a return and refund, they make you feel as if like it's your fault. Their product prices are expensive more than their value. On top of that, why would they charge 15% of your money when it is not your fault? I am truly fed up with this store. I will never encourage people to buy from this store.

I.paid my money in for dustbin.and used them for 3 years..very good..not this time after few days fighting got my money I decided to cancell my order and get refund nightmare get promising my refund..get empty promises I now get ignored on my emails..reported it on hello peter and keep promising getting tired of chasing them...

SHOCKING SERVICE. I ordered an item on the 26th April and after enquiring about the tracking status, I was informed that they were out of stock. If I did not follow up; I would've still been waiting for a reply . . . . .
ABSOLUTELY PATHETIC.
I have now requested a refund and based on the other reviews being posted; I'm not hopeful for this to happen soon either. STAY AWAY FROM THIS ONLINE ENTITY !!!

Wish there was a 0 star for them and that I read there reviews before ordering from them worse worse first item received almost after a month second order just vanished still waiting on replacement order, will never order from them again.

Absolutely terrible service and totally useless. Ordered item and 2 weeks later I had to follow up just to find out the supplier could not deliver. Communication was that they would refund as I was going to buy elsewhere. The item was urgent. . After another 2 weeks I started getting mails that delivery would take place in a few days. I constantly sent mails telling them yet again item must be refunded. Guess what... Item was delivered just over a week later. AFTER CONSTANTLY MAILING THEM AND CONSTANTLY COMMUNICATING IN GRADE 1 LANGUAGE, THEY STILL GET EVERYTHING WRONG. Eventually the item was collected unopened I must add. Constantly following up on my refund and two months later still waiting for refund. Does it really take weeks/months to refund.? Can I come show you how to make a payment on Internet.? Takes me 3min maximum... Start communicating with customers, it's not that difficult. Suggest you guys wake up over there...

They sold product that was labelled as replacement part for my headphones, and when it arrives I find out it is wrong (not for model of my headphones). So nicely sent photos showing part is very different/incorrect and can't use it, and ask them to replace/refund. But now they are trying to make it look like my fault and saying I have to cover costs and get refund fee deducted for their mistake.

Order #869801
SNATCHER
I ordered Mandla carpet, Mandala shower curtain, prestic and a permanent marker. After a month I received the carpet. I got the carpet according to snatcher the rest is out of stock. Going back to the catalog on Friday the curtain is available at R69 I paid R89 as well as my other things I ordered. I don't care about the R20 I need the curtain I planned my whole bathroom around it tiles and all. You keep on sending me mails to rate your service which at this stage should not even be a 1.
You keep on sending me mails it was delivered. I am at home everyday.
Please provide proof of this delivery as I got nothing. What about the other things I ordered. I got no refund no curtain so I am out of pocket because of the bad follow up service. I don't want a mail to rate your service I want what I ordered and paid for. Your prompt response will be appreciated.

Unfortunately I have to allocate at least 1 star for the rating, but Snatcher deserves no stars at all as their service is completely lacking of customer care and communication. Local delivery after order placed took 3 weeks, and then the problem started. I bought an item online and the item is electronic and does not do what it claims to, and after lengthy returns process with video submitted I am still awaiting collection to return. The purchase took a month for delivery and I hope they collect it from me this year still, but what a huge mistake to order anything from them in the first place. SNATCHER - PLEASE AVOID AT ALL COST - SERVICE AND QUALITY BEFORE PRICE!

They are scammers, After we received a few orders they did not pay us and deactivate our account, its about 6 months we try to contact them to resolve our issue, they say our marketplace disabled temporary and will fix soon, How its disabled?
They are big scammers and liars !

BEWARE OF SCAMMERS... IF YOU WANT TO BE SCAMMED GO AHEAD ORDER WITH THEM, BUT IF YOU VALUE YOUR TIME, MONEY AND EFFORT NEVER EVER ORDER FROM SNATCHER - THE STORE NAME ITSELF REFLECT WHO THEY ARE.

I cancelled my order with Snatcher on Thursday 29th March and requested a refund. The request was sent through to their accounts department (Customer Service Staff are GREAT) BUT no refund yet as to date...???

I am afraid this is a bad review about Snatcher.
In a nutshell: extremely poor service - no refund when is due - extremely poor guarantee.
2 Episodes:
1) Ordered and paid for 2 items. Delivered only one (second one out of stock). Snatcher offered me a credit voucher, which I did not want (I shall never use it). I requested to get refunded on the Credit Card I had used to buy the product: cannot be done. I then requested to have my money credited into my bank account by EFT: request ignored several times. Just no answer. Very bad.
2) Electronic product of poor quality. It worked as expected for just 2 weeks. Then dead. Requested to Snatcher: repair/replace/refund. The answer, after requesting lot of details and photos about the problem: we shall contact supplier and get back within 48 hours. Never got back to me, in spite of many requests.

Conclusion: unprofessional, poorest service, careful to what product you buy, careful with guarantee issues.

Carlo