Great bike, quick service and quickly sent package (and well packaged!). Rear brake needed bleeding, but otherwise in great "almost-new" condition given its age. Wonderful! Shipping company is a bi... See more
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Contacted snazzybikes Tues morning and after few email exchanges with all questions answered I paid a good price for a Marin MTB Tues evening. Delivery was quick by Thurs lunchtime and bike was caref... See more
I recently bought a Trek Fuel 5 from James. After a days riding at Bike Park Wales I can honetsly say I am thoroughly happy with my purchase. It was an easy transaction, communication was good and... See more
I bought my first full suspension mountain bike from James. The bike arrived the next day, packaged like it was precious cargo (it is) and in immaculate condition. Before it came James had emailed me... See more
4.5
Excellent
90 reviews
No history of asking for reviews
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Very impressive service (and a decent…
Very impressive service (and a decent bike!).
Excellent, prompt and detailed communication from initial enquiry right through the sales and delivery process. The bike arrived on time and had been very carefully packaged to avoid any chance of damage in transit.
I’d happily recommend Snazzybikes.
May 10, 2021
Unprompted review
Everything was packed safely and as…
Everything was packed safely and as described. Good seller, really pleased with service.
May 6, 2021
Unprompted review
Very happy with the bike I purchased
Very happy with the bike I purchased. Bike was very well packed and received next working day. Highly recommended!
May 4, 2021
Unprompted review
Top Notch!
Prompt communication and great value for money. Very happy with my bike, thank you!
March 25, 2021
Unprompted review
Impressed with quality
Great bike, quick service and quickly sent package (and well packaged!). Rear brake needed bleeding, but otherwise in great "almost-new" condition given its age. Wonderful!
Shipping company is a bit rubbish, "tried" to find my address twice, very difficult to contact their customer support about an issue (insufficient address). They never even tried to call me and ask, or try to resolve it. Not the sellers fault.. Although they could choose someone more competent. Overall impressed!
March 23, 2021
Unprompted review
Recommended!
As Described, Well Packaged, Very Fast Shipping With Next Day Delivery. Recommended!
October 26, 2020
Unprompted review
Very good
Very good, responsive to qustions and bike arrived promptly and safely as discribed.
October 7, 2020
Unprompted review
The description was honest and…
The description was honest and accurate. Bike was really well packaged and arrived promptly. Many thanks. Would recommend
September 10, 2020
Unprompted review
Great looking bike
Great looking bike. Description was correct in what was said about bike
September 10, 2020
Unprompted review
Sold my bike after getting a refund
Sold my bike on eBay to James for £250 stating it had problems. He got a refund from eBay fixed my bike and sold it even though he didn’t own it anymore he offered me £100 refund because the bike cost him £150 to fix (even though he got his money back) would have happily had the bike back if he would have told me he was unhappy. But chose to sell a bike he didn’t own. Nice bloke. Not.
August 15, 2020
Unprompted review
Reply from Snazzybikes
Hi,
Sorry that you feel my response was unreasonable and you felt the need to leave a bad review.
The refund is eBays policy, not mine. They refunded me due to you not responding to the claim. You seem willing to communicate in abundance though as soon as you are out of pocket. eBay informed me that I was not obligated to send the bike back due to you not communicating so I proceeded to repair the bike at my own cost as I don’t have the space to store a bike and wait a month for you to reply.
The bike that you sold me had the following issues, with the costs for repair next to them.
Forks travel adjust and lockout doesn’t work
Fork stanchions both badly worn and entire fork needs replacing (£200)
Shocks travel adjust and lockout doesn’t work (£150)
Bent headset cup (£40)
Chain rings missing teeth (£20)
Gears don’t work (£30)
Front and rear brakes don’t work (£60)
Large amount of play in shock bushings (£20)
Large dent on frame (£??)
Rear tyre has cuts in and unsafe to ride (£20)
Rear mech worn and requires replacing (£20)
Only a few of these issues were outlined in your advert.
The main issue being the fork and shock as very costly to fix. I expressly asked before buying if the fork and shock worked as they should including lockouts and travel adjust. You confirmed they did. It is very clear they do not.
You contacted me over the weekend, I informed you I was not working and would look into it Monday. You contacted me further.
I suggested what I deemed a reasonable solution. You replied and told me “you will take me to court” and “I know where you live” After a threat and informing me of your plan moving forward and saw little reason to communicate further and don’t wish to speak to persons who threaten me.
I offered you £100 as a gesture of good will but you decided you wanted to take me to court instead. I was willing to have a discussion and some compromise but that is not what you responded with.
I sent you a further message after this review to try and resolve the issue. You have ignored me.
Sorry that the transaction hasn't been to your satisfaction.
All the best
Snazzy-Bikes
don't use snazzy bikes
I sold my bike to snazzy bikes and was told the condition of the bike was insufficient, and the bike was later returned with no bars,stem or front brake.
would strongly advise other to stay away
August 3, 2020
Unprompted review
Reply from Snazzybikes
Hi,
I am sorry to see that you have felt aggrieved enough to leave a negative review.
As you have mentioned, you aren’t actually my customer, I was your customer. The bike you sold to me was received with missing, worn and damaged components.
After checking my records, it would appear you have not contacted me about this allegation prior to this review and I can confirm the bike was returned to you exactly as I received it.
Our last communication was 7 weeks ago where I put forward my concerns to you about the bike you sold me (2 months ago) but you called my concerns ‘outrageous’.
The bike you sold me had countless issues which are too lengthy to leave here but of course can be provided to anyone who wishes to see them, along with the independent repair report. The issues included missing parts, structural damage, bodged repairs and worn components.
An independent bike store carried out a professional appraisal and they confirmed my concerns, which I sent to you. I was then forced to take up a Paypal dispute due to you refusing to accept a return although legally obliged to do so.
I would tentatively suggest that this long, drawn-out, 2-month transaction where I am still awaiting an £850 refund is reason enough for potential customers to consider buying from a bike dealer like myself or others, in order to avoid receiving a bike that is dangerous to ride and a seller who is rude and uncommunicative.
All the best with your cycling pursuits.
Snazzy-Bikes
Would recommend to anyone
Just receved my new bike off snazzybikes. It arived on time and well packed. The bike is as described. Very well described and professional service. Oh, and the bike is excellent!!
July 17, 2020
Unprompted review
Brilliant service
James was very helpful with messages about the bike and it arrived quickly and well packaged. It's now with me in the Alps and I'm super happy with it.
July 4, 2020
Unprompted review
5 star customer service
5 star customer service, bike as described! Highly recommended seller!
June 26, 2020
Unprompted review
Excellent service from James, easy to deal with - great bikes
Excellent service from James. The bikes we purchased were in excellent condition, beautifully refurbished, clean and looking brand new. James was helpful offering advice before and after purchase. Very easy to deal - love the bike.
June 8, 2020
Unprompted review
Perfect bike as described at a good…
Perfect bike as described at a good price, delivery was next day and packaged very well. Would highly recommend
April 30, 2020
Unprompted review
Really good service from James
Really good service from James - the bike was accurately described and arrived very well packed. Very pleased with my purchase and would definitely use James again.
April 22, 2020
Unprompted review
Great experience!
James was a pleasure to buy from. Bike was exactly as described, arrived in two days and was great value! Will definitely be coming back when the time comes for another bike venture! 👍
April 16, 2020
Unprompted review
Amazing smooth transaction
Amazing smooth transaction! Bike was received overnight packaged very well! 10/10 would recommend.
April 16, 2020
Unprompted review
Fantastic Experience
Fantastic Experience. James at Snazzybikes was terrific, responded promptly (even when I didn't), bike is absolutely immaculate - the pictures didn't do it justice, the delivery was above and beyond - I made late call to purchase, James managed to package and get shipped so I had it the next day!!! The packaging - best I've ever seen!! KUDOS!!
I'll definitely look for another bike here again when the time comes!!
January 22, 2020
Unprompted review
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