SNG Barratt - UK Reviews 114

TrustScore 4.5 out of 5

4.6

Stourbridge Road, The Heritage Building, WV15 6AP Bridgnorth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a fair idea what I needed for my Jaguar XJ6, however a pal gave me the wrong part number. I emailed 📧 and asked about the OEM part and Tom Rochelle was brilliant. Tom went above and bey... See more

Rated 5 out of 5 stars

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them int... See more

Company replied

Rated 5 out of 5 stars

Straightforward, easy order and transaction, no delays for parts, fast shipping. Couldn’t ask for more!

Rated 5 out of 5 stars

I ordered parts by phone very easily after speaking to an efficient knowledgeable parts staff member. The price was fair so I asked about availability of another part I had recently purchased elsewher... See more


Company details

  1. Auto Parts Manufacturer
  2. Auto Machine Shop
  3. Auto Parts Market
  4. Auto Parts Store
  5. Car Accessories Store
  6. Jaguar Dealer

Written by the company

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


Contact info

  • Stourbridge Road, The Heritage Building, WV15 6AP, Bridgnorth, England, United Kingdom

  • 01746765432

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Postage and packaging

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them into a jiffy packet. It seems overkill to use a large box and wadding. It does make me cringe to see such small items packed in this way, let alone the excessive cost of packing materials.

January 29, 2026
SNG Barratt - UK logo

Reply from SNG Barratt - UK

Hi Richard, thanks for the feedback. We hope to be able to introduce a greater range of delivery options in the near future so watch this space! Kind regards, Tom

Rated 4 out of 5 stars

Generally a great business experience…

Generally a great business experience with 2 provisos - one suspension part incorrectly listed requiring contact
- when proceeding with a purchase, there is no back button if a mistake is found just before payment - at this point the only way is to close down the connection and start again

January 29, 2026
Rated 5 out of 5 stars

Fantastic service from the leaders for classic Jaguar spare parts

Fantastic service from the knowledgable and helpful sales staff combined with an extensive stock for sale at reasonable prices all makes for a winning combination.
Such a shame that they don't use Royal Mail for small items - a small rubber bush cost a lot because it was delivered via DHL, whereas it could have been slipped in an envelope and delivered first class the next day for a lot less cost.

January 29, 2026
Rated 5 out of 5 stars

Excellent Supplier of Jag Parts

I was looking for a part for my car and despite finding some second hand parts online, SNG Barratt were able to offer me a brand new part at a very reasonable price.

Part arrived swiftly and well packaged, so very happy and will use them again. Highly Recommended.

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Just phoned up to get dimensions for a…

Just phoned up to get dimensions for a rubber body plug to be greeted by the most rude customer service agent. Will go elsewhere.

December 12, 2025
Unprompted review
SNG Barratt - UK logo

Reply from SNG Barratt - UK

Dear Ian, I'm very sorry to hear this. The UK Sales manager, Steve Snape, would like to speak with you to understand exactly what has gone wrong here and try to correct the mistake. We strive for a higher standard here at SNG Barratt and this has fallen well below those standards. We will reach out via Trustpilot to make contact with you. Apologies once again, Tom

Rated 5 out of 5 stars

These stars are to be given directly to…

These stars are to be given directly to Kully Atwal, chap makes buying all the relevant and not so relevant bits and pieces a doddle. We have been dealing directly with Kully for a great number of years, and whilst there may be other people working there, our experience is limited to the one aforementioned sales agent.

It is worth mentioning that SNG have a comprehensive website that lists both their offerings, but also non-offerings, it is still possible to look up NLA and obsolete items on their site where most others erase them, making it easier to cross reference what current part might be adapted for fitment in place of an NLA part.

November 28, 2025

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