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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that parts are as described and of excellent value. Many appreciate the prompt and well-packaged delivery service, with some highlighting the speed of dispatch and tracking options. The service is frequently described as excellent, with people commending the helpfulness, knowledge, and professionalism of the staff, especially when assisting with specific part identification and ordering. However, some people were dissatisfied with the delivery service, citing instances of non-delivery despite courier claims or excessive costs for small items. A few other people also felt that the product descriptions were inaccurate or that the sales staff's product knowledge was inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about products. Many customers praise the excellent quality and value of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the very fast delivery, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being professional,... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a part for my car and despite finding some second hand parts online, SNG Barratt were able to offer me a brand new part at a very reasonable price. Part arrived swiftly and well p... See more

Rated 5 out of 5 stars

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them int... See more

Company replied

Rated 5 out of 5 stars

Excellent. Phoned for assistance with a part. Knowledgeable helpful customer service, prompt despatch and delivery. If only all companies were even half as good as these, Britain would be a better pl... See more

Rated 5 out of 5 stars

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... See more


Company details

  1. Auto Parts Manufacturer
  2. Auto Machine Shop
  3. Auto Parts Market
  4. Auto Parts Store
  5. Car Accessories Store
  6. Jaguar Dealer

Written by the company

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent knowledge and communication…

Excellent knowledge and communication throughout the process of ordering and discussing the suitability of parts for my vehicle. I collected the parts in person and again face to face contact with the sales agent to conclude the sale is friendly and personal. First stop shop for E type parts.

February 26, 2026
Rated 1 out of 5 stars

Item was not described correctly.

The purchase was not described correctly. I incurred excessive customs fees. The purchase should have been described as maintenance product. Not auto part. The duty came to more than the purchase price of the itemm.

February 26, 2026
Rated 5 out of 5 stars

Postage and packaging

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them into a jiffy packet. It seems overkill to use a large box and wadding. It does make me cringe to see such small items packed in this way, let alone the excessive cost of packing materials.

January 29, 2026
SNG Barratt logo

Reply from SNG Barratt

Hi Richard, thanks for the feedback. We hope to be able to introduce a greater range of delivery options in the near future so watch this space! Kind regards, Tom

Rated 4 out of 5 stars

Generally a great business experience…

Generally a great business experience with 2 provisos - one suspension part incorrectly listed requiring contact
- when proceeding with a purchase, there is no back button if a mistake is found just before payment - at this point the only way is to close down the connection and start again

January 29, 2026
Rated 5 out of 5 stars

Fantastic service from the leaders for classic Jaguar spare parts

Fantastic service from the knowledgable and helpful sales staff combined with an extensive stock for sale at reasonable prices all makes for a winning combination.
Such a shame that they don't use Royal Mail for small items - a small rubber bush cost a lot because it was delivered via DHL, whereas it could have been slipped in an envelope and delivered first class the next day for a lot less cost.

January 29, 2026
Rated 3 out of 5 stars

Long time to gett the paked

Long time to gett the paked, and DHL send a eks. bill on 58£ for the transport in Norway

January 30, 2026
SNG Barratt logo

Reply from SNG Barratt

Hello Jan, we do offer an express service if you require the parts next working day on shipments to Norway. I can see that this order was dispatched on Friday 30/01/26 and delivered to you on Tuesday 03/02/26 which is expected with a road economy service. I'm sorry to hear that DHL charged you an extra fee to get the parcel delivered. We're always looking for ways to improve our service and we will be offering a greater range of delivery options with multiple carriers later this year so hopefully we will be able to avoid this issue occurring in the future. Kind regards Thomas

Rated 5 out of 5 stars

Excellent

Very helpful, friendly on the telephone, Excellent service & super quick delivery

January 29, 2026

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