Well I ordered 2 Traeger pellet containers, as they were a few pounds cheaper than anywhere else. These were ordered late on Friday night/Saturday morning and to my surprise they were despatched Sa... See more
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Recommended to the Provence heater by a friend who uses a few round his home as alternative to central heating. Very pleased with the product, even more so by the company -Socal. Very easy to make my... See more
The service was great, I received my purchase in less than 24hrs from ordering. Was a little hesitant about the payment system. I wanted to pay using my credit card, and I had to do this via the PayPa... See more
We have ordered several things from Socal and they have always been well packaged and delivered quickly! I did a click and collect order the other week and they emailed to double check I wanted to cli... See more
Company details
Written by the company
We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.
Contact info
Third Avenue, SO15 0JX, Southampton, United Kingdom
- 02380 788155
- websales@socal.co.uk
- socal.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service and great…
Great customer service and great product. Really pleased with our new patio heater. Thank you.
May 11, 2024
Incredibly fast and efficient
Incredibly fast and efficient. Ordered one evening, delivered next morning by two helpful and personable staff
June 4, 2024
Poor value for money
They charge £7.50 post and package for two lightweight cooker control knobs. They charge £10 for the knobs themselves. Exploitative.
May 31, 2024
Reply from Socal
Thanks for your feedback, unfortunately this is the cost of using a reliable next day delivery service with tracking. We do however offer free delivery for orders over £50.
Hope this helps with your next order, thanks Socal Team
I don't know if it's them or me.
I don't know if it is Socal or the shipper. The ordering process was easy but it has been a week now and have yet to receive my order. I called the shipper and the worker at the help desk didn't help me. I sent a request through their online portal and have heard nothing. I also replied to the Socal email I received about me making a mistake on my order and have not gotten a response. So far my £1k order is MIA.
May 11, 2024
Reply from Socal
Apologies for this, can you let me know the order number and I'll chase this up for you.
Thanks Charles
charles@socal.co.uk
Just incredible service
Just incredible service. Always quick delivery, great range of products!
May 16, 2024
Unprompted review
superb Price and Customer Service
I got the product next but missing one but the customer service was amazing and they sorted everything themself! Thank you Charles
May 8, 2024
Force 10 broiler unit (fragile)
Ordered online, no fuss came via trusted carrier, packaged perfectly.
Great service kept notified and arrived when said it would.
May 6, 2024
Great service and friendly kind staff
Great service and friendly kind staff. I completely ran out of gas which was totally my own fault and they kindly delivered it to me within about an hour. Their usual service is also super efficient. I highly recommend Socal.
April 21, 2024
Easy and quick to exchange empty gas…
Easy and quick to exchange empty gas cylinder for a refill using click and collect.
Also seems good value.
April 21, 2024
No fuss rapid response
April 12, 2024
all good easy access
April 3, 2024
I recently purchased a BBQ that…
I recently purchased a BBQ that appeared to be in stock, only to have the store initiate a return process citing inventory discrepancies. Later, when I saw it back in stock, I decided to double-check with the sales team to ensure its availability. Their response? 'It might be wrong; if you buy it, we'll start the return process.' It begs the question: why show it as in stock if it's going to cause inconvenience and uncertainty for customers? It's just absurd.
April 4, 2024
Unprompted review
Reply from Socal
Apologies for the confusion. It appears we had a number of orders come through all at once for the same item. This led to some stock issues. We can order in for you if you still require with an estimated wait time of 2 weeks. Thanks for reaching out, please let us know if we can be of further service.
Socal Team
Great service all round
Ordered a Gozney pizza oven, stand and cover from them. Great communication from Will and the rest of the team. Had a couple of questions and the person on the phone was incredibly helpful and friendly. Great to deal with and would definitely buy from again.
March 15, 2024
Unprompted review
The goods took a little longer than I…
The goods took a little longer than I anticipated getting to me and when they did, they arrived in a huge box which seemed over the top for 4 replacement oven knobs. I get the impression that something happened in shipping and they were repacked whilst in transit?!
March 25, 2024
Price is fantastic the communication…
Price is fantastic the communication from placing my order to receiving it was first class would definitely recommend and I will definitely use in the future if necessary very pleased thank you
March 24, 2024
Socal is 1st class
Socal is 1st class
Service is brilliant,would highly recommend them always
March 9, 2024
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