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sofabed.co.uk Reviews 469

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the sofa beds, and frequently highlight the excellent customer service received throughout their purchasing journey. Many people appreciate the seamless ordering process and the efficient, communicative delivery service, often noting the helpful and polite delivery teams. However, some customers experienced issues with the initial product quality, such as incorrect sizing or manufacturing defects, which required replacements. A few individuals also found the sofa beds to be too firm or had difficulties with assembly, specifically with attaching arms. There were also occasional mentions of delivery companies leaving items outside or a lack of communication regarding order status.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the comfort, sturdy... See more

Quality

Consumers find quality to be positive. Many reviewers praise the craftsmanship, describing products as... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the timely and flawless... See more

Order

Reviewers highlight ambiguous aspects of their orders. While some customers experienced seamless service from... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Seamless service from ordering to delivery. Kept updated with when sofa bed would be delivered. Quality of sofa bed excellent and British made. My choice of the hotel bed mechanism was well worth the... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. Furniture Maker
  2. Furniture Store
  3. Home Improvement Store
  4. Sofa Store
  5. Upholstery Shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Over 26 sofabed styles
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just received my sofa bed great quality…

Just received my sofa bed great quality and very well made and the 2 man delivery team were excellent as well from start to finish a very professional company offering a great product and a great service thank you

March 18, 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Darren

Thank you very much for writing a review and for your order. It is good to hear that you are happy with the sofabed and the service.

thanks again

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

4/5 on a nice looking sofa bed

Well packaged, well delivered, excellent options BUT one of the detachable arms was badly milled on one of the four securing points so it’s holding on 3 (not a significant problem)
Next day James rang from Sofabed. Offered replacement arm but it’s ok so complimentary cushions: A1 service 👍

January 20, 2024
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Reply from sofabed.co.uk

Hi Mrs Shute

Thank you for writing a review for us and letting us know about the defective arm. My colleague James will be calling this morning to arrange a replacement arm for you. Thanks again for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Good customer service

Good customer service, good communication.

January 23, 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Helen

Thank you for taking the time to write a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

The sofa bed was exactly as description…

The sofa bed was exactly as description and correct measurements as we had a very tight space to fit it in to, it was a perfect fit. My daughter has slept on it and informed us that it was a very comfortable nights sleep. It is beautifully crafted and looks like great quality and the price was great too. Would definitely recommend!

January 28, 2024
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Reply from sofabed.co.uk

Hi Maxine

Thank you very much for writing a review for us and for the recommendation.
Thanks also for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Love my new chaise longue sofabed

Love my new chaise longue sofabed. Unfortunately the mattress was missing when it was first delivered, but service was really helpful when I phoned to report this. One was delivered within a few days (only not the next day because of my availability). Have yet to use it as a bed!

January 15, 2024
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Reply from sofabed.co.uk

Hi Dawn

Thank you for writing a review for us and for your order. Apologies that your mattress was originally missing when the delivery took place. I am though glad we managed to sort this for you.

Thanks again for your order.

Paul

Rated 5 out of 5 stars

Great service

Great service. Quality goods. Exactly as advertised. Very happy with purchase and will recommend to family and friends.

January 13, 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Lyn

Thank you so much for writing a review and for the recommendation. Thanks again for the order.

Paul
Soafbed.co.uk

Rated 5 out of 5 stars

Outstanding service and excellent product!

The sofabed arrived on time as promised, but the two gentlemen from the delivery company had no idea how to get it up the stairs. At least they had sufficient sense to realize that they did not have the competence to complete the job! But things were looking awkward at this point .... However, James from sofabed.co.uk responded quickly and then took the trouble to drive down from Cheshire to Leicestershire with his colleague Tim to make the move that same evening, after their working day! This level of customer care is just stunning! The sofabed (a Devon 2-seater) has excellent build quality and is certainly comfortable to sit on. I cannot recommend sofabed.co.uk highly enough; 5 stars just seems a paltry rating in this instance!

January 22, 2024
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Reply from sofabed.co.uk

Thank you so much for writing a detailed review for us. I am glad that James and Tim were able to help you out and I will pass your comments on to them.

thanks again

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

The reviews are true

The reviews are true - strongly recommend this company and their products. I ordered the Helsinki Day bed in lavender last year and love it! I have had loads of comments from guests about how comfortable it is and love how it looks. It’s high quality and sturdy.

Not only that, the team went above and beyond for me. From answering my questions over the phone to making cushions in a specific shape for me to going out of their way to deliver and assemble up an incredibly steep flight of stairs after a long day!

April 4, 2023
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Chloe

Thank you for writing a review and for going through our customer service. Thanks also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent sofa- so pleased.

We had a small problem with the fabric having sustained small piece of damage during delivery- this was listened to and problem solved very quickly. Delivery was as agreed/ timely. First class sofa- just what I needed. Also made in the UK.

January 6, 2024
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Reply from sofabed.co.uk

Thank you for writing a review and for detailing our customer service. Thanks for you order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

I love my sofa bed ,easy to convert…

I love my sofa bed ,easy to convert into a double bed and back again ,it is well made ,sturdy ,solid construction ,I upgraded to a spring mattress as I didn’t want sponge one ,it is very comfortable to sleep on ,and to sit on during the day ,I also added a footstool to match ,I love the colour I chose ,it is as described on the site ,reasonably priced and staff were very helpful when I rang to order ,measurements are as described as it needed to go into the only space I had ,nice sturdy feet ,and made in Britain 🇬🇧

January 5, 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you very much for your order of the sofabed and the footstool. Thanks also for taking the time to write a review.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent sofa bed

I searched many websites for specific speciations on the sofa bed I wanted for a particular space. Sofa Bed UK provided exactly what I was looking for. They have a very easy to read and understand website of models, sizes, and additional requirement's they also have an extensive fabric selection and are happy to send out swatches. They offer arm removal, extra width, arm caps and sprung mattress option.I have now taken delivery of my sofa bed and could not be happier. Thank you. Excellent service.

January 24, 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Julia

Thank you so much for writing a detailed review for us and for your order. It is really pleasing to hear that you are happy with the service.

thanks again

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Outstanding customer care and excellent product!

Sofabed arrived on time as promised, but the two gentlemen from the delivery company had no idea how to get it up the stairs. Fortunately, James from sofabed.co.uk responded quickly and then took the trouble to drive down from Cheshire to Leicestershire with a colleague to make the move that same evening. This level of customer care is just stunning! The sofabed, a Devon 2-seater, has excellent build quality and is certainly comfortable to sit on. I cannot recommend sofabed.co.uk highly enough; 5 stars just seems a paltry rating in this instance!

January 22, 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Alastair

Thank you for the review and for your order of the Devon sofabed. Thank you also for the recommendation. I will pass your comments on to James and Tim who delivered the sofabed after work on Monday.

thanks

Paul

Rated 5 out of 5 stars

Excellent service

Excellent service, quality and communication

November 23, 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Mike

Thank you for the review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

very satisfied

Great comms from the company from order to delivery. Whilst no one has slept on it yet, it looks to be a high quality product - exactly what was advertised and what we wanted.

November 22, 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Lynsey

Thank you for writing a review for us and for your order. It is appreciated.

Paul
Sofabed.co.uk

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