Sofology - Speke Liverpool Reviews 

1,982
TrustScore 5 out of 5

4.9

New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more

Rated 5 out of 5 stars

The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more

Company replied

Rated 5 out of 5 stars

I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience at Sofology in Speke thanks to Amy. From the moment we walked in, she was welcoming, friendly, and incredibly knowledgeable. Nothing was too much trouble – she took th... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,982)

18,821 reviews in the last 12 months

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Rated 5 out of 5 stars

Sean and the Liverpool team

The guys in Liverpool , Sean and co were very helpful . And the suite sold itself really

May 19, 2026
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Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Superb customer

Superb customer service
Help and guidance throughout consultation expert advice given

May 16, 2026
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Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Great experience

Can’t do enough for you in shop, we had a lovely experience when shopping for a new couch.

May 17, 2026
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Reply from Sofology - Speke Liverpool

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Customer friendly team

The team at Sofology were courteous and kindly explained the best available options. It was possible for us to have a good deal with their support. Do recommend them.

May 9, 2026
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Reply from Sofology - Speke Liverpool

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Sales person was very attentive

Sales person was very attentive
And not pushy product knowledge was excelent

May 7, 2026
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Reply from Sofology - Speke Liverpool

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Great service from Stephen woo was…

Great service from Stephen woo was lovely and friendly new all what we asked

May 3, 2026
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Reply from Sofology - Speke Liverpool

Hi there, thank you for your review. Another great review for Stephen, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Sales person Clio was brilliant

Sales person Clio was brilliant. She was very patient with us both and helped us pick the right suite. Thank you Clio

April 25, 2026
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Reply from Sofology - Speke Liverpool

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Brilliant experience

Lady who dealt with my order was really nice and took time to explain everything in detail

April 22, 2026
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Reply from Sofology - Speke Liverpool

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Customer service is excellent

Gary and Rebecca are really great to deal with and very helpful, customer service went above to help make the purchase.

April 21, 2026
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Reply from Sofology - Speke Liverpool

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Rated 5 out of 5 stars

Salesperson was professional and…

Salesperson was professional and helpful in me making a decision.

April 21, 2026
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Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good selection and exceptional

Good selection and exceptional, knowledgable, non pushy staff member. Easy to set up payment plan. Not got the sofa yet though so can’t comment on anything else.

April 11, 2026
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Reply from Sofology - Speke Liverpool

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Rated 5 out of 5 stars

Lots of choice

Lots of choice. Very nice sales assistant. No pressure to buy.

April 14, 2026
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Reply from Sofology - Speke Liverpool

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

The sofology team in Speke were great

The sofology team in Speke were great. Friendly, helpful and professional, I’m a returning customer of the brand for many years.

April 13, 2026
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Reply from Sofology - Speke Liverpool

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

April 6, 2026
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Reply from Sofology - Speke Liverpool

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Definitely recommend a visit

Very helpfull and knowledgeable extremely polite salesman went out of his way to help and show me what I was looking for

April 3, 2026
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Reply from Sofology - Speke Liverpool

Thank you for this great review Debra :-)

Rated 5 out of 5 stars

Staff were very helpful ,when we move…

Staff were very helpful ,when we move house we will be back for another 2 sofas as we think your furniture is very good quality

April 2, 2026
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Reply from Sofology - Speke Liverpool

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Rated 5 out of 5 stars

Staff are very helpful and explained…

Staff are very helpful and explained my benefits in full with no pressure to buy add on services

March 29, 2026
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Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

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