Sofology - Speke Liverpool Reviews 

Knowledgable staff, flexible designs ticked all of our boxes

Staff were on hand when asking all questions and not over powering like some shops. Answered all our questions and really informative, can’t wait to get our sofa now

The service i got was swift and professional

Visited the store on 2 occasions and each time both members of staff were extremely helpful , friendly and knowledgeable

We’d already “decided” on a suite from DFS when my husband suggested we have a look in Sofology, “just in case they had something nicer”.

What a mistake that was, there was SO much choice, it took us forever to decide 🤣🤣🤣

We finally did decide and were taken through everything by Gary, he was so helpful and informative and never hassling us, just let us know he was there if we needed anything. Would deffo recommend the choice in store and Gary’s excellent service.

Friendly helpful staff explained everything clearly

Boss service

New sales man but was very efficient, polite and great customer service

Steven was very helpful and answered all of our questions. Thank you

Sean was the staff member who supported us through the choice of the suite we picked, he was very helpful.
They have a fantastic range of suites and the staff are fantastic.
A big thank you to Sean ( Speke branch)

Professional friendly staff

Great experience for us we were given the freedom to just browse and look around without staff targeting us. When we decided what we wanted we found a helpful staff member who gave us a full and comprehensive explanation to everything we needed to know

Thanks Sofology

Was easy to order and service was very good!

Great service and lots of different choices . Made to feel welcome and no pressure was applied to buy

I found the retail unit relaxing and the furniture well laid out, each having a swatch with the various colours and material types next to the appropriate items. The assistant was very helpful, though also allowing me to browse at my leisure. I found exactly what I was looking for in a two seater sofa, in a favourite colour, and couldn't leave without buying the item. Though a fifteen week wait for my purchase was highlighted, I was sufficiently happy to accept.

It was a pleasant experience as the staff member took her time in answering every of our question and made sure to explain everything in details. The staff member's name is Rebecca Doyle. The quality of the sofa is top-notch as well.

Had a great experience with Stephen, very knowledgeable and not pushy at all. Lovely coffee too ☺️

Lauren our sales consultant was very knowledgeable and helpful

We ordered our sofa on 12 October 2025 and were advised it would be delivered “in time for Christmas.” That assurance was a key factor in our decision to proceed.

Unfortunately, Christmas delivery did not happen. The first indication that this was unlikely came in mid-December. Initial explanations referenced high demand and bad weather, but later communications acknowledged supplier issues, depot errors and internal system problems.

A £500 goodwill payment was agreed in late December when we were told delivery was expected in early January. In reality, delivery did not take place until 5 February 2026 following further delays.

To be fair, the sofa itself is excellent and we are very happy with the product quality. The issue was entirely the delivery process and the inconsistent explanations provided along the way.

The experience left us feeling that seasonal delivery assurances should be given with greater certainty, particularly when placed as early as October.

Great product. Very disappointing logistics and complaint handling.

A brilliant experience visiting Sofology today in Liverpool Speke store, Steve was brilliant, friendly and informative. We were made to feel comfortable throughout and it was genuinely a pleasure to purchase our new sofas from there, would 100% go there again.