Sofology Reviews 284,897

Friendly service. Not pushy just a nice relaxed service.

When you walk through the door.thestaff don't pounce on you .lol. The lady that served me was very nice.i came back later to pick the sofa that I liked .cannot wait for the delivery.thankyou .

We placed an order for a sofa in January and, 15 weeks later, we are still waiting for delivery. At the time of purchase, we were given the option of a 7-week or 10-week delivery timeframe, both of which have now been significantly exceeded.

We were not proactively informed of any delay. Instead, we only became aware of an issue after contacting the company ourselves, as we were unable to select a delivery date when expected. Following multiple calls with different representatives, we received conflicting information—initially being told the sofa had entered the delivery network, only to later be informed that it had not. This inconsistency reflects a clear lack of communication and has left us feeling misled.

A formal complaint was logged on 10th April, and we were advised to expect a callback within 72 hours. This has still not been fulfilled. Despite chasing this several times, we continue to be given the same timeframe with no resolution or follow-up.

Overall, the experience has been extremely frustrating, with poor communication and a lack of accountability throughout. To add to the urgency, I am currently pregnant, and the continued delay means we may not have essential furniture in place when it is needed.

Thank you to Ray who was friendly, knowledgeable, made sure we got a suitable chair, and assisted with the 20% disability VAT claim that we did not previously know about.

Daniella was very knowledgable & extremely helpful

Great customer service from Alex
Very passionate about the the job and products

Johnathon was very helpful at showing us the ranges of sofas that suited our requirements.
Once we had come to a decision on the sofas we wanted to purchase, he was very thorough in explaining the purchasing procedure , ensuring that we were completely happy with our choice, estimated delivery date, etc.

Luke was very polite and knowledgeable He answered all our questions Staff were very friendly not at all pushy

Spot on it was

The Staff was very helpful and friendly

Helpful and Knowledgable people made sure I was ordering the correct colour scheme for two additional chairs to match the sofa I had already purchased. I was called after the order was placed on line as one of the staff in the purchasing department sotted a small difference in the colour schemes. The order was quickly updated and my error was corrected. That is fantastic attention to detail and saved me some embarrassment. Fantastic customer service from Sofology once again. I have only praise for them and will recommend to anyone.

I changed my email address in store and everything went downhill from there. They confirmed a delivery date then sold my suite to someone else. Had to reorder wait another 8 weeks after already waiting 12 weeks / do another credit check / fill in another application etc.
Painful

The staff was very polite and helpful. All questions were answered knowledgeably and with the intend to advice us/the customers for our benefit.

Daniel in their Nottingham store is brilliant. Really patient, not pushy and he knows their range really well.

Didn't really want to go into sociology as not heard good comments. But it was a very good experience.
Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into the chair. Was very knowledgeable regarding the products. Set everything up as we had to go home and remeasure the space. The overall experience was good.
Saj went out of his way to make my mum feel special.

The customer care has always been great. Gary is the person we normally deal with and we can say everything runs smoothly.

A very stress free process with no pressure from the sales team. We were given the time and space to check out what options were available snd when we requested help it was offered professionally and in a friendly way. George was really helpful and kept the whole thing light hearted and enjoyable. Can not wait to receive our new suite.

Assistant very knowledgeable and helpful, prepared to spend time finding out exactly what I want

Helpful staff