Really good sofas. Really poor, shocking, unprofessional after care. Bought three sofas. Delivered on time. One sofa was delivered damaged. The additional footstool was delivered without feet. This wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more
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On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Ashton Road, WA33UL, Warrington, United Kingdom
- social.media.complaints@sofology.co.uk
- sofology.co.uk
4.8
Excellent
285K reviews
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Great customerservice from the store in…
Great customerservice from the store in New Malden.
April 21, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Mariana - Expert (Brent Cross) Sofology
My experience with the Sofology team—particularly Mariana—was exceptional. She was personable and incredibly patient with my detailed and specific queries. I felt completely confident that I was speaking with an experienced and knowledgeable expert. Her support made my decision easy.
April 12, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review!😊
Would recommend 👍
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole process feel easy and enjoyable rather than overwhelming. He took the time to talk through the different options and helped me find something that suited my space perfectly. Thank you so much Barry for all your help, my sofa looks great in my new home.
February 13, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service
On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different options and explained the process clearly.
On my second visit, I was greeted at the door by Tara, who was very helpful. She talked me through the process of purchasing a sofa in preparation for moving house, explained all the ins and outs, and made everything feel straightforward.
I’m overall really happy with the purchase and the service I received.
May 1, 2026
Unprompted review
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review!😊
Customer service is excellent
Gary and Rebecca are really great to deal with and very helpful, customer service went above to help make the purchase.
April 21, 2026
Reply from Sofology
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
In Store service was excellent and very…
In Store service was excellent and very helpful by Kev at Paisley.
April 24, 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Kev, we will make sure to pass this on! Have a nice day.
Really good sofas, really poor service
Really good sofas. Really poor, shocking, unprofessional after care. Bought three sofas. Delivered on time. One sofa was delivered damaged. The additional footstool was delivered without feet. This was 6 weeks ago. Have been repeatedly trying to get resolution. Zero. Promise to call back. Nothing. Promise new legs being delivered. Nothing. Told damage on sofa is underneath, so not going to do anything because nobody can see it…. That’s not the point!!! I bought a sofa, you damaged it. Replace it. Provide the missing legs. Shameful company. Take the money, then don’t care.
May 1, 2026
Unprompted review
Reply from Sofology
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Staff friendly and helpful
April 21, 2026
Reply from Sofology
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good staff good experience good…
Good staff good experience good customer service it was great
April 21, 2026
Reply from Sofology
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
I found my perfect sofa so i found…
I found my perfect sofa so i found they where so helpfull
April 18, 2026
Reply from Sofology
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology
Hi there, thank you for your review. Another great review for Phillip, we will make sure to pass this on! Have a nice day.
Harrison was great throughout
Harrison was great throughout. Very honest during discussions and decision making.
April 6, 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
My 1st visit to Sofology was an…
My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend the service I received.
April 24, 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
It was very helpful and informative
It was very helpful and informative, all in all a good experience.
April 21, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Plenty of stock from which to choose
April 20, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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