SoftwareKeep.com Reviews 300

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I ordered a product onthe 6th of November 2023. I paid for the product, but I never received the product. On the 2nd of January I contaced them online and was dealt with by both Emir and Eric. Th... See more

Rated 5 out of 5 stars

I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep su... See more

Rated 5 out of 5 stars

Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt... See more

Rated 5 out of 5 stars

This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

300 reviews

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Rated 4 out of 5 stars

Joe was a great help in getting me…

Joe was a great help in getting me started in downloading my MS Office home 2019 software. It was fairly simple in the end but I'm not very technologically minded so I was great having someone knowledgeable to guide me. Thanks, Joe!

May 1, 2020
Unprompted review
Rated 3 out of 5 stars

Good overall experience but had 2…

Good overall experience but had 2 glitches: - the page after purchase using Paypal does not update so you are stuck and wonder when and how you would get the download link. Hopefully, the support was quick to answer that I will soon receive the email.
Got the email, follow the process to get my Office 2016 but was directed to a MS page where I could only download 365, which I did but of course, did but has my license was for 2016 I could not activate it
Contacted again the support which directed me to check my keys on the MS Web sites, and then found below the right link to download MS office 2016.
The problem was finally solved.

So overall: good price, good support but not so clear instructions

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

I bought the wrong version of the…

I bought the wrong version of the software I needed. I contacted the tech support and I immediately got my problem solved. I will get a refund and I got a 15% coupon to use in the purchase of the right version.
David was extremely nice, clear and effective.
Thank you, David!

April 3, 2020
Unprompted review
Rated 5 out of 5 stars

5 STARS again - for the 4th time!!!

This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes and needs and got me in contact with ZOHO Assist, where David helped me professionally and impressive through an interesting download/install-process. Without doubt: 5 STARS this time too!!

April 3, 2020
Unprompted review
Rated 5 out of 5 stars

Service and Support

I want to say that the sales and tech support chat function of softwarekeep.eu is one of the best if not the best I've used. All staff were courteous and mannerly plus very well versed in their trade. Response's were quick and detailed . My final interaction was with Joe as I needed to clear up a few details with regard to my SMB upgrade . Again very knowledgeable, patient and a great help. I'll use this service again.

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Mustafa was so helpful and stayed on the chat with me for over 30 minutes fixing my problem (duration was due to my slow internet connection, not the support). Mustafa was patient and professional and was able to fix my problem very effectively. Thank you for the great customer service.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Quick response by Joe

I had a problem with my order since I payed directly with Paypal, was nothing after all. Joe quickly responded to my message via chat and I go the order within minutes after our chat.

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

Fernando Santos

I had a small problem with a license. I contacted the software Keep via chat and together with Mustafa Cebeci I was able to solve my problem immediately. Professionalism at the highest level.

March 27, 2020
Unprompted review
Rated 5 out of 5 stars

MUSTAFA was also Excellent

MUSTAFA was also Excellent. He was patient and stayed online with me until my issue was fixed. He shared my screen took over and fixed the problem with the initial instalment. Great Job Mustafa and thanks alot

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

I had reason to chat with Mustafa today…

I had reason to chat with Mustafa today as I was having problems getting my Microsoft Office System, but I found him extremely courteous, Helpful and I would have no difficulty in returning to Softwarekeep for any help or purchase which I may require in the future. First impressions are lasting impressions.
Regards, John Cooke. Ireland.

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Mark was an exceptional help getting my…

Mark was an exceptional help getting my Microsoft package installed - I cannot recommend and thank him enough at this point - if it wasn't for him I would not be operating - thank so much much Mark - 10/1- from me !

March 19, 2020
Unprompted review

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