Software Mart Australia Reviews 801

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and smooth user experience. However, some customers also noted issues with product compatibility, particularly concerning software not working with their operating system or hardware changes leading to activation loss. A few other people also felt that communication and customer service were poor, mentioning unaddressed questions before purchase and a lack of technical expertise in resolving specific product issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers report positive experiences, noting that... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Many customers praise the efficient and attentive service,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the purchasing process easy and the... See more

Based on these reviews

Rated 5 out of 5 stars

My first experience with an Online Software purchase. Located vendor on the internet, decided that it was worth a try, made purchase, payment and received the goods All very straight forward and c... See more

Rated 5 out of 5 stars

I had an issue while installing MS Office 24 Pro Plus. Hadi found the problem quickly, fixed it and completed the installation. Thank you for your very able assistance. Software Mart has genuin... See more

Rated 5 out of 5 stars

As with previous purchases from you, everything just worked. Clear instructions. The whole process from placing the order to using the installed software was very quick. And bonus. I was replacing MS... See more

Rated 5 out of 5 stars

Great Pricing and Customer Service. Installation was simple (as long as you follow the instructions) and product was installed on two PC's in less than 90 minutes from first ordering online. Highl... See more


Company details

  1. Computer Software Store

Written by the company

Quality first


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My first experience with an Online…

My first experience with an Online Software purchase.
Located vendor on the internet, decided that it was worth a try, made purchase, payment and received the goods
All very straight forward and conducted in a timely fashion.
Downloaded software, installed and here we are.
Thank you

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Refresh my knowledge through Software Mart

Due to my years of lost experience.
These wonderful guys helped me get my office software installed. And renewed my knowledge for installs so much has changed over the years and I am not abreast of it all. I highly recommend these guys to everybody especially Hadi ! :)

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS COMPANY

Bought a laptop not compatable with word excel etc other than to subscribe online. Found this out after purchasing a suite from software mart. Now i am 135 down with software mart and 600 down with a laptop i am unable to use for work. Despite asking software mart to please refund my money they have ignored me other than to tell me why it wont load. Their communication and customer service is poor and i do not recommend them.

December 31, 2025
Software Mart Australia logo

Reply from Software Mart Australia

Sorry to hear that. We have just sent an Office 365 account, which you can install on a Google Chrome machine, and it will be suitable for 2 years price is $150; however, we want you to be a happy customer.

Rated 4 out of 5 stars

Good service

I was not sure of what package to get and chatted with Hadi as I am a student undertaking a Graduate diploma in project management. most of the packages seemed to be tailored for corporates and was not sure which one to take and he guided me.

November 29, 2025
Rated 1 out of 5 stars

Do not use this service

Do not use this service. They sold an iOS program as a windows prouduct. Wasn’t able to download or use the code and when I asked for refund sent me back $11 without even communicating that. When I explained multiple times the issue they ignored me. Terrible customer service and obviously do not have the technical expertise to understand the product they are selling. Do not get scammed like I did.

November 30, 2025
Software Mart Australia logo

Reply from Software Mart Australia

Thanks for your message and sorry to hear that. please contact our technical support team and they will install for you without any charge

Rated 5 out of 5 stars

Quick purchase with clear instrctions

As with previous purchases from you, everything just worked. Clear instructions. The whole process from placing the order to using the installed software was very quick. And bonus. I was replacing MS Office 2021 with 2024 and ALL my Outlook settings and accounts were preserved.

November 28, 2025

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