Solarenergylighting Reviews 129

Avoid this company at all costs! I ordered a light fitting for over £100 and received what can only be described as a flimsy plastic knockoff—cheap-looking, incomplete, and with no instructions. Their customer service is a joke—responses are vague and incoherent, and when I asked for return details, they simply stopped replying! Now I’m stuck with a worthless piece of plastic that isn’t even fit for landfill. Save yourself the frustration and shop elsewhere

Just awful, their communications are poor at best, I get bland emails from John Smith?? They have never answered my queries, I made a mistake and asked them to correct it - nothing but bland nonsense replies, however by some miracle the right product turned up.
He tells me their email traffic is very high at the moment and can't answer - I wonder why?? These emails are not likely to be an automated response because they come several days later, it is more likely a person (John Smith ;)) puts together a holding email hoping I will eventually give up and go away.
I love the design but the quality doesn't match the price. The instructions are in Chinese so I'm going to have to guess how to wire them up. I don't even know if they meet UK standards (I'll be checking with the relevant authorities).
These guys are simply 'drop shippers' they add no value whatsoever in my opinion.
Just look at their lack of responses to similar postings, nothing, that's how much they care about their customers.
My advice is stay clear of them.

Good product, works well even in Shetland gloom! Quick delivery — thank you!

Product arrived safely- well packaged.

Awful - ordered 3 lights all of which took nearly 20 days to arrive, the quality is awful, I have contacted them for a refund and return with no response hoping this review will trigger a reply…

Was well worth the wait, our light does a good job and illuminates our door perfectly, would recommend

I placed an order on the 20th December 2024. Delivery was quoted as within 7 days.

I needed the items within that period. Chased for updates, just got automated email responses from "John Smith' Really? This is a Chinese based company, not in the UK. Finally received a response telling me to look at tracking number. Now its the 4th January and it states on tracking '2025-01-02 02:25 Departure from the original airport' What an absolute joke.

In the last 12 months we have purchased 5 solar lights and only 1 remains functioning. Their support Team (A bit of joke!!) do not respond to emails, (22 emails sent since Sept 2024). We are a small charity and this loss of money is crucifying our finances but Solar lighting have no morals and are not interested in providing any support once they have your cash.... Please do not order from this company as all we are doing is financing the scammers...

Absolutely rip off the money they cost for the product you receive is horrendous I’ve sent numerous emails and messages for returns label and requested refund all ignored avoid,avoid avoid please don’t buy from this company

The order was treated with a very high level,I was kept in informed of the delivery
Very good
A bit disappointed with the range of the remote control

Absolutely disgusting - STAY CLEAR!
We ordered a modern indoor light for £150! It arrived back in March & was faulty. Since then we have been dealing with customer services who are absolutely appalling. In October they finally accepted that our light was faulty & requested we return it which we did & they received it on 31st October. They now have our money & our light & have ceased communicating with us.

Appalling company

Take months to deliver the product I ordered, then delivered the wrong product, and it didn't work anyway. Batteries were very old and leaking acid and remote didn't work

Customer service were worse than usless

Still dont have a working product, or the right product

No refund and not even a sight of a refund

If I didn't know better, i would say this business is a scam

Do not do business with them is my advice

Do not order from these.

I ordered & paid for 5 solar lights, showed proof of payment from my account, according to them they have no recollection of me ordering or paying for the items 😂

They continued to ask for a 5 digit code not listening to the fact that I didn’t receive any confirmation what so ever once I’d purchased.

Shite customer service, Shite company

Cheers

Be very careful with this company! I ordered lights on an offer but at checkout was charged the wrong amount. Contacted customer services and after nearly 2months of back and forth (they take ages to respond sometimes). They agreed I had been charged the wrong amount but then in the next email back after I’d asked how soon I’d be getting my refund, they did a 180 and are now refusing to refund the difference.

Does what it says !

Ordering and delivery great, products generally great - however on this occasion the one sensor light stopped working after only a few days. Despite more sunshine this week there is still no signs of life. Will have to return it.

Useful item Helpful customer service

Great company and product

Ordered some lights 6 weeks ago. Still waiting - been told there on the way so many times that there are blatantly lieing. Big mistake from them as was going to order several items for my new house.