Solarenergylighting Reviews 129

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, citing cheap materials, poor quality, and items not matching website descriptions. Reviewers also reported significant issues with refunds, often not receiving their money back or experiencing lengthy delays and unhelpful communication. The website itself was a point of contention, with customers raising concerns about the company's transparency regarding its location and product origins. Additionally, many people experienced problems with the delivery service, noting long shipping times, damaged packaging, and products arriving from China despite indications of a UK base. Some people also felt that the company's policies regarding lost or damaged items were unfair.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy. Many consumers report receiving items... See more

Quality

Users describe negative interactions with quality. Many reviewers report poor product quality, with items... See more

Refund

Clients share negative opinions on refund experiences. Many customers report significant delays, with some... See more

Website

Consumers express significant dissatisfaction with the website, frequently describing it as fake and... See more

Delivery service

People report negative experiences with delivery service. Many customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

STAY AWAY from buying anything from this company. They sell you a defective chandelier, and when you let them know that it is not working, they take their time to respond, till it is outside the warr... See more

Rated 1 out of 5 stars

AVOID SOLARENERGYLIGHTS LIKE THE PLAGUE. I purchased four wall outlet night lights for $50 each, on sale down from $100. I was expecting a decent product at this price point, so was unpleasantly su... See more

Rated 1 out of 5 stars

I purchased a set of solar down lights for my patio area based on seeing their glossy advert online. They cost nearly £50 and on arrival they turned out to Be very small cheap looking and pretty use... See more

Rated 1 out of 5 stars

Terrible! I was tricked into ordering an extra set of solar lights on the payment stage, I thought I was getting a discount on what I ordered but was actually getting a discount on a duplicate order.... See more


Company details

  1. Lighting Store
  2. Home Improvement Store
  3. Landscape Lighting Designer

Written by the company

Solar Energy Lighting is a leading provider of innovative, eco-friendly lighting solutions, specializing in solar-powered and energy-efficient products for homes, businesses, and outdoor spaces. Our mission is to illuminate your world with sustainable, high-quality lighting that reduces energy consumption and promotes environmental responsibility. With a wide range of modern designs, cutting-edge technology, and a commitment to excellent customer service, Solar Energy Lighting helps customers create beautifully lit environments while reducing their carbon footprint. Discover lighting that not only brightens your space but also contributes to a brighter, greener future.


Contact info

2.1

Poor

TrustScore 2 out of 5

129 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Stay well clear !!!!

Ordered lights, lights came and one of four did not work so contacted by email and email has been read but no reply. Now three emails sent and still no reply or exchange. Noticed on FB they have horrendous feedback for not refunding or replacement or exchanges.
Do not deal with this company !!!!!!

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

I’m still laughing at how I managed to get mugged

I’m still laughing at how I managed to get mugged with the half price pile of s**t I bought! 4 solar lights that in the photo look about 5 times the size. For £65 I expected something better than the cheapest plastic the size of my hand. Do not buy anything from them it’s a typical Chinese con…..and thats from someone who has spent many weeks in China sourcing materials! If it looks to good to be true it is LOL

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Sent the wrong lights

Sent the wrong lights, paid for postage to return , expecting replacement or refund. No refund no replacement, spent over £100. Chasing them to do something complete waste of time, they just reply saying they will look into it but do nothing. Shameful.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

So I placed an order with…a scam company in India or China

So I placed an order with solarenerglighting in August for over 55 pound . I’ve been fobbed off every email I’ve sent regarding my missing item , the company are a definite scam !!! I requested my money back but they’ve completely ignored me !!! They reply on here but Trust me and don’t buy from these people !!!

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Worst online experience ever

Ordered on 8th of July, now 29th September. Still waiting for missing part and fed up being fobbed off with excuses. £185 down the Swanee as far as I’m concerned. John Smith (is that really your name?) are you reading this ?

September 29, 2024
Unprompted review
Rated 4 out of 5 stars

Worth the Investment

I was hesitant at first, but these solar lights have proven to be a fantastic investment. They charge quickly during the day and provide bright lighting all night long. Plus, they look amazing!

August 13, 2024
Rated 5 out of 5 stars

Great for Eco Homes!

I love these lights because they’re eco-friendly and still incredibly functional. They’ve made my outdoor space both stylish and sustainable. Can’t wait to buy more for the front yard.

August 19, 2024
Rated 5 out of 5 stars

Bright Pathway Lighting

I bought these solar lights to line my walkway, and they are incredibly bright and effective. They light up my path beautifully without the need for any wiring or electricity. A great buy!

August 20, 2024
Rated 5 out of 5 stars

Durable and Stylish

These lights have withstood rain, wind, and everything in between. I’m impressed with their durability, and the sleek design adds a modern touch to my garden. Worth every penny!

August 20, 2024
Rated 5 out of 5 stars

Perfect for My Patio!

The solar lights have completely transformed my patio area. They’re not only bright but also add a warm ambiance that’s perfect for evening gatherings. I can’t believe how easy they are to install too!

August 19, 2024
Rated 5 out of 5 stars

Absolutely great lights

Absolutely great lights! All my neighbours are asking where I got them from as my garden is looking stunning and light all night. Highly recommend!

August 15, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi! Thank you so much for your positive feedback :)

We're absolutely thrilled to hear that you're so satisfied with our products. At Solar Energy Lighting, we always strive to offer the very best quality and service to our valued customers. Your experience confirms that we're on the right track!

Your opinion is extremely valuable to us and helps us to further improve our products and services. We hope to be of service to you again in the future.

I wish you a fantastic day and thank you once again for taking the time to write this review!

Best regards,
Team Solar Energy Lighting

Rated 1 out of 5 stars

Shocking Company...AVOID!

Never sent the bulbs with the light. Have contacted several times and am now being ghosted. Not a UK company despite the title! And as for John Smith....

September 19, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 1 out of 5 stars

I’m brought illuminated led wall lights…

I’m brought illuminated led wall lights ,
my order did not arrive, be careful, it's a scam.

July 12, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 1 out of 5 stars

I'm usually good at spotting a scam but…

I'm usually good at spotting a scam but neglected to do my usual searches and now paying the price and feeling stupid. Thought this was a genuine UK company and order LED chandeliers which looked very impressive in imagery. Didn't receive what I was expecting and customer service (John Smith) already giving me vibes that I'm going to have to fight to get refund through credit card. AVOID!

June 24, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 1 out of 5 stars

Lights were advertised as being…

Lights were advertised as being delivered within 5 working days, took 5 weeks being flown from China. When they arrived they were badly crushed in transit and totally smashed.
Despite many emails they have agreed to replace them but have not actually done this even after 3 months.

June 20, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 2 out of 5 stars

Hi jus a bit info and inconvremienience …

Hi jus a bit info and inconvenience with this .....if you can wait 2 weeks for delivery fine but I need my product in about 4 3 days with this ...I dont think is posible...so to long .......

May 17, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 1 out of 5 stars

Dreadfull Company to deal with do not…

Dreadfull Company to deal with do not respond quickly and continually give excusses as to why things are wrong! Waiting for a refund DO NOT USE!

April 11, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

Rated 1 out of 5 stars

poor customer services products are…

poor customer services products are faulty remotes not work no instructions parts missing asked for refund failed to deliver on it immediately excuse after excuse problem with email they claim not racking history product disappeared of tracking boxes always damage on delivery lights not the lumen they said poor quality cheap plastic dreadful avoid at all costs
still waiting for refund

WHO IS GAVIN????????????????????

February 23, 2024
Unprompted review
Solarenergylighting logo

Reply from Solarenergylighting

Hi Gavin,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We’d love the chance to help resolve this for you! Could you please email us at support@solarenergylighting.co.uk? Due to the high volume of inquiries, we might take a bit longer to respond than usual, but we’ll get back to you as soon as we can.

If you’ve already been waiting for a while, please send us your order number so we can locate your email quickly and assist you further. Thanks so much for your patience and understanding!

Warm regards,
Solar Energy Lighting.

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