Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... See more
Company replied
I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistan... See more
Company replied
The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... See more
Company replied
4.6
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good coverage
Good coverage. Prompt customer service. Only issues: Twice I got other peoples insurance cards in the mail. Twice was strange and shows lack of attention to detail.
April 6, 2026
Reply from Solo Health
Thank you for the kind words about our coverage and customer service, that means a lot to us. You're right to call out the ID card issue. We're actively evaluating our ID card fulfillment process to make sure this doesn't happen again. We appreciate you flagging it, and we're glad to have you as a member.
Lovely service
The representatives are always friendly, helpful and on-call, in a way I've never experienced with any other provider.
April 1, 2026
Reply from Solo Health
Hi Avery, Thank you so much for this wonderful feedback! We're thrilled to hear that our team has made such a positive impression, being genuinely accessible and helpful is something we work hard to deliver every single day. Reviews like yours remind us why we do what we do. We're so glad to have you as a member!
Reply from Solo Health
Thank you so much for sharing your experience with our support team!
above and beyond
above and beyond. best customer service I have ever experienced for a health care company!
March 31, 2026
Reply from Solo Health
Thank you for taking the time to leave a review! Our goal is provide outstanding customer support to all members. Let us know if we can help with anything in the future :)
Kylie is the best!
March 30, 2026
Reply from Solo Health
We are lucky to have her on the team, we're glad she has been able to help you!
Kylie is so quick to respond and so…
Kylie is so quick to respond and so incredibly helpful. It is always a great experience when I need here assistance!
March 30, 2026
Reply from Solo Health
Thank you, this genuinely means a lot to us! Quick, helpful, and actually pleasant to deal with - that's the bar we hold ourselves to at Solo, and we're so glad it's showing up in your experience. Self-employed life is busy enough without your health plan being a headache.
We appreciate you being part of the Solo community!
Kylie has been phenomenal from day one!
Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation has been rather chaotic and I've had to reach out to her to adjust things multiple times and she's always done this so willingly and pleasantly. I can't say enough good things about working with her!
March 24, 2026
Reply from Solo Health
Hi Kristin,
Thank you so much for taking the time to review your experience with Kylie. Navigating healthcare as a self-employed business owner is already complicated, and we know life has a way of making things even more unpredictable. We're so glad the experience has felt supportive rather than stressful, especially through the changes you've needed to make along the way.
This is exactly the kind of relationship we set out to build with Solo members, not just handing you a plan and disappearing, but actually being there when it matters. Reviews like yours remind us why that matters.
If you need us in the future please reach out to Kylie or any of our other team members :)
Prompt and informative!
March 25, 2026
Reply from Solo Health
Thank you for sharing your experience with our support team! We aim to answer all inquiries same day and if not same day within 24 business hours! Thank you for being a member :)
Excellent Customer Service
Excellent Customer Service. I work with Kylie and she's always so helpful and super responsive. I used to hate dealing with insurance but I feel taken care of and am treated like a human being with Solo Health/Kylie.
March 20, 2026
Reply from Solo Health
Hi Laura, Thank you for sharing your experience. We are so glad that you've gotten the care you need and deserve from Kylie. Health plans for businesses of one can be difficult to manage and we really aim to make it easier. We are happy that you're a part of Solo and if we can do anything to help in the future just let us know!
Super Support from Kylie M
Kylie M. was incredibly helpful and worked with me and my schedule to make sure that we had enough time to cover my questions. She made sure to follow up with an email to make sure I had all the links and documents in one place.
March 13, 2026
Reply from Solo Health
Thank you so much for sharing your experience, we're glad that Kylie was able to help you with your questions about the plan. If you need help in the future, don't hesitate to reach out to Kylie or another member of our support team :)
Attentive, streamlined, and so easy to work with!!
Coming from another insurance company through the NYS marketplace, Solo's been so easy to work with and wish I switched sooner. It's been so simple and direct to get in touch, rather than a several day line of communication for simple answers from my previous company. The agent I worked with, Kylie, is incredibly helpful and responsive. I highly recommend to any freelancer trying to navigate health insurance on their own!
March 2, 2026
Reply from Solo Health
Hi Helen! It's our goal to provider a higher level of customer support than traditional options for the self employed and we're so glad that was your experience! We're so glad to have you as a member and look forward to helping you throughout your time on the plan :).
Reply from Solo Health
Thank you so much for sharing your experience! We strive to give business owners access to a great plan at a great price!
Customer Service is outstanding!!!!
January 30, 2026
Reply from Solo Health
Thank you so much for sharing your experience!
Unmatched Customer Service
Since signing up for my insurance - Kylie has been wonderfully attentive and informative whenever a question arises. Amazingly quick response time and availability to hop on a call has been something I’ve been pleasantly surprised by and never experienced with traditional insurance. THANK YOU!
December 29, 2025
Reply from Solo Health
Hi! Thank you so much for sharing your experience with Kylie. We aim to get your questions answered thoroughly and quickly. As we grow customer support will remain a priority and at the forefront of everything we do. Thank you for sticking with us for another year :)
EXCELLENT SERVICE FROM MICHAEL BOWEN!
EXCELLENT SERVICE FROM MICHAEL BOWEN!
NO USED CAR SALESMAN TECHNIQUES. DIDN'T CALL ME 100 TIMES. ALLOWED ME TO SET THE TIME I WAS AVAILABLE TO TALK. MADE SURE OUR DOCTORS ARE IN NETWORK.
December 10, 2025
Unprompted review
Reply from Solo Health
Hi Corey! Thank you SO much for your review about Michael's support & your experience. We think Michael is awesome & we're glad you had a great experience, don't hesitate to reach out to Michael or the team in the future if you need help with your plan :)
I had wonderful customer experience…
I had wonderful customer experience from Kylie, Allison and team as I explored options for healthcare coverage for my business. SOLO will be a useful option for us in the future as our needs evolve. The team was responsive, comprehensive and answered all my questions right away. Thank you!
November 21, 2025
Reply from Solo Health
Hi April! Thank you so much for sharing your experience with Allison & Kylie! We look forward to helping you and your family in the future :).
For a self employed professional in NYC…
For a self employed professional in NYC - Solo is a no brainer. It's almost too good to be true. Highly recommend if it's right for you.
November 23, 2025
Reply from Solo Health
Hi Alex! Thanks for the review, we're glad that you had a great experience on the plan, the network is very strong in NYC!
Love Love Love Solo.
Love Love Love Solo.
You guys are the best. So happy to have you guys on our side of the Health Care journey that is so often horrible.
Thank you for being so attentive and knowledgable for us.
November 21, 2025
Reply from Solo Health
Hi Brian, Thank you for taking the time to write a reivew. We're glad that we've made a difference in your health plan experience and look forward to helping you and your family in the future :)
Great unless you have migraines or (mild) preexisting condition
I was really excited to try this vs. COBRA, as I'm building my own small business back up.
Looked amazing until I answered about having an autoimmune disease for which I take a cheap generic 2x/day. It immediately denied me.
Would be MUCH better if it was a more comprehensive intake and just paid more.
I read the reply to the other person's comment about the same, but even with the option to advocate, what an awful user experience.
Literally the things include a migraine med, that they cover in the formulary btw, and everything from autism to arthritis was in the list (and they listed autism as an autoimmune disease too). I'm 47 and former rugby player and skiier, of course I have arthritis.
I would fully expect to need to pay more but the immediate denial was shady. I guess it is legal b/c it is different than standard ACA rules, but the user experience would have been so much better explaining that in advance and not showing rates for decent insurance but then say "except for you".
November 17, 2025
Unprompted review
Reply from Solo Health
Hi Tiffany, Thank you for bringing this to our attention. We would like to have the opportunity to learn more about your health situation and see if we can help advocate on your behalf. We are actively looking to improve the UX for those who may not be eligible to create a health plan for their business with Solo. We value your feedback, thank you for taking the time and sharing this with us. We can be reached by emailing support@hbgnow.com
10/10 would recommend
Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for almost a year and it’s been great. Much more than expected. And the partnership with FitOn? You basically get a monthly credited class pass too! Thank you Solo.
November 12, 2025
Reply from Solo Health
Hi David! Thank you so much for your review. We are committed to delivering a high level of customer service to our members & I'm glad that has been your experience. FitOn has been a great addition to the plan this year, we're excited to add more partnerships in 2026!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.