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Solo Health Reviews 

68
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and their remarkably quick response times when answering daily questions. Consumers note that the customer service is truly exceptional, offering personalized support that makes navigating healthcare much easier. People genuinely appreciate the direct communication channels and find the overall service reliable, transparent, and very easy to work with. Some reviewers were not happy with website login issues, feeling the plan may not always be the right fit for serious medical needs.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting fast response times and helpful, attentive... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional care, attentiveness,... See more

Response time

People report positive experiences with response time, highlighting timely assistance and quick replies from... See more

Service

Customers consistently note positive experiences with service, highlighting that the support team is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for... See more

Company replied

Rated 5 out of 5 stars

Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... See more

Company replied

Rated 5 out of 5 stars

I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistan... See more

Company replied

Rated 5 out of 5 stars

The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(68)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

a much-needed lifeline for freelancers

As a freshly minted solopreneur, there is a slew of uncharted administrative duties to work through. Healthcare was the last one looming and I had been scrolling with dread through state and private websites trying to find something that didn't consistently cost an arm and a leg. When a friend suggested I look at Freelancer's Union for resources, I was so relieved to find something more affordable. I felt it might be too good to be true, since I couldn't find many online reviews. I booked a consultation call with Kylie and she allayed my fears, explaining that the company is quite new while outlining all their qualifications and answering all my questions. It is so refreshing to have simplified options paired with responsive customer service to demystify such an otherwise confusing marketplace. The policies are a perfect fit me, being healthy and on a budget, but still wanting regular checkups and enough of a safety net for emergencies. Enrollment was easy and painless - looking forward to seeing how well the plan works!

May 30, 2025
Unprompted review
Solo Health logo

Reply from Solo Health

Hi Yecca! Thank you so much for your thoughtful review. I'm so glad we were able to work together to find a plan that works well for you! If you need anything in the future, just let us know - we're here to help! -Kylie

Rated 5 out of 5 stars

Easy to do business with.

Brian was awesome. I reached out via email regarding a billing issue and he helped me right away. I was wondering how responsive they would be by email, and I received a response early the next business day! I am happy with my relationship with Solo Health.

May 29, 2025
Solo Health logo

Reply from Solo Health

Hi! We're so glad that Brian was able to help you quickly. We pride ourselves on our customer support & response times. Please let us know if you need anything in the future - Brian and the rest of the Solo team are here to help :)

Rated 5 out of 5 stars

Continue to appreciate Solo's…

Continue to appreciate Solo's responsiveness and high level of customer service! I actually feel like I have an ally in navigating the complexity of insurance and the whole medical ecosystem. It it truly so appreciated to know that when I send an email it is not going into the void. Thank you!

May 15, 2025
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Reply from Solo Health

Hi Frances, thank you so much for the review! I'm so glad that you feel supported by our team. Customer support is our #1 priority.

Rated 5 out of 5 stars

I've been a member of Solo for a coming…

I've been a member of Solo for a coming on for two years now! It has been a great experience generally, it has reduced out monthly costs a lot and given us a wider network of providers to see. I also love how it is HSA eligible. It basically works like any other high deductible plan but it costs a lot less.

May 5, 2025
Solo Health logo

Reply from Solo Health

Thanks for the review Toby! We are thrilled to have you on the plan for another year. If you need help in the future - let us know, we're always happy to help :)

Rated 5 out of 5 stars

HBG Solo - The best around!

Solo Health is the best! As an entrepreneur, I have always had trouble finding the right health care team. Until I found HBG. HBG Solo makes it so easy for me to find the right doctors and offices around me to take care of my body and mind. Their team is so responsive, and takes the hassle out of the health insurance world. I have and will continue to recommended them to my friends, family and co-workers.

May 6, 2025
Solo Health logo

Reply from Solo Health

We're so glad that you've had a great experience with us as your health plan provider!

Rated 5 out of 5 stars

Strong Support Team and Assistance Navigating Healthcare

Health insurance always felt so confusing to me! As a freelancer/small business owner finding adequate coverage has always been difficult. Solo Health Collective made everything easy to understand, and what really stood out was how far their team went to help. I cannot say enough good things about the team, especially Kylie. They even called my doctor directly to confirm coverage. It was the first time I felt like I was working with people who understood my needs instead of feeling like a ticketed number at a call center.

May 6, 2025
Solo Health logo

Reply from Solo Health

Hi Lauren! Thank you so much for your review. We're thrilled to have you as part of the Solo community - if you ever need help in the future, you know where to find us :)

Rated 5 out of 5 stars

Exceptional Health Insurance…

Using Solo Health Collective was nothing less than a superb and smooth experience! I am a solopreneur, and finding the right health insurance was something I had been dreading until I came across Solo Health Collective. From the very beginning, the experience was seamless. Their platform is easy to navigate, and I was able to find a plan that fit my needs and budget without any confusion. Every team member I spoke with was knowledgeable, patient and genuinely helpful. They took the time to walk me through my options, answer all my questions, and made sure I felt confident in my decision. It's rare to find a company that combines professionalism with such a personal touch. I highly recommend Solo Health to any fellow solopreneur looking for reliable and supportive health coverage!

August 20, 2024
Unprompted review
Solo Health logo

Reply from Solo Health

Hi Meaghan! We are thrilled that you had a great experience with our team. Hope you have a great day :)

Rated 5 out of 5 stars

An extremely diligent level of care and attention

I am a solo business owner and had to find new insurance for myself this year. My previous premium had shot up and it was too much for me to easily afford. I did some research and found out about Solo Health via a Reddit thread. However there was not a lot of information about it available.
I took a shot and book an intro call and made a list of questions about care/premiums and all of the gnarly things involved in picking new insurance.

I tried to book an appointment with my PCP but because of the way that the medical/carrier system operates Solo Health and the carrier were not showing up in the system. A representative from Solo Health immediately*** jumped on the case and has been working diligently to get the issue solved for me - as well as providing me daily updates on the issue.

From the beginning the level of communication has been very personal, attentive and extremely responsive -- I am super thankful for the help!

May 6, 2025
Solo Health logo

Reply from Solo Health

Hi Maurice, thank you for the review! I'm so glad that we were able to help get this issue resolved. Please reach out if you need assistance with your plan in the future. We are always happy to help.

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