I received a pair of beautiful Ralph Lauren sunglasses that I requested. unfortunately they do not fit. I am hoping I may return and obtain an RMA request number to reorder. Kindness, Perri Williams... See more
Company replied
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Review summary
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Reviews shaping this summary
Placed my order on July 10th, it’s been 4 weeks now since and I still haven’t received my order. Sort of disappointed with how long it’s taking. The only good thing I can say is that customer suppor... See more
Company replied
The price of the purchase was EXCELLENT! The merchandise was FAB the packaging, the presentation was A1! Even the communication from tracking and shipping was GREAT! Only thing that I didn’t like wa... See more
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These glasses are durable as I'd hoped. I wear only at home. Over the last few years, I got into the habit of breaking one of the rims of my spare and later my primary glasses after I kept unintention... See more
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Company details
Information provided by various external sources
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Contact info
5th Avenue 665, 10022, New York, United States
- solsticesunglasses.com
3.1
Average
508 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I still haven’t received my order
I still haven’t received my order. Never again will I use your company. I’d rather pay full price and receive what I paid for in a timely manner. Then to have to reach out by email and even the response was slow on telling me my order was in Italy Nike glasses. In Italy. Ridiculous.
September 7, 2026
After 2 weeks waiting for the order to…
After 2 weeks waiting for the order to be filled, I contacted Solstice and was told the glasses were in transit to their location to then be shipped to my home. This is unacceptable as I was eager wanting to expect the delivery. I wish I was told of the timeline ahead. Very disappointed.
September 5, 2026
Great price/ service & expedited…
Great price/ service & expedited shipping. Very grateful 💪🙏😎 Thank you.
September 5, 2026
Great prices
September 17, 2026
Place an order August 27 and it is…
Place an order August 27 and it is September 18 and have yet to receive an email that my order has been shipped or anything
August 27, 2026
Ordered online
Ordered online. Order confirmed and my credit card charged. A day later order cancelled.
September 4, 2026
Easy check out great selections
Easy check out great selections. I just wished they had more transition frame colors.
September 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love the glasses and the price
September 4, 2026
Reply from Solstice Sunglasses
Hi,
We're so glad you love our glasses and the price! Thank you for your wonderful feedback.
Love the sunglasses
Love the sunglasses! Everything came exactly as described, great condition, and with certificate of authenticity.
September 3, 2026
Reply from Solstice Sunglasses
Hi,
We're delighted to hear that you love your new sunglasses and that everything arrived in great condition with the certificate of authenticity!
Fantastic customer service and always…
Fantastic customer service and always quick to respond.
September 17, 2026
Reply from Solstice Sunglasses
Hi,
We're happy to hear that our quick responses and customer service were fantastic for you. We appreciate your kind words!
Reply from Solstice Sunglasses
Hi,
Thank you for your feedback. We’re sorry to hear that the shipping time took longer than expected and that you needed to reach out for an update. We’re continuously working to improve our processing and shipping times and provide a smoother experience for our customers. We appreciate your patience and feedback.
Reply from Solstice Sunglasses
Hi,
Thank you for your kind review! We’re glad to hear you had a great experience with us. We truly appreciate your support and hope to serve you again soon!
Customer support has not been helpful…
Customer support has not been helpful and have misinformation and hasnt yet solved my issue. Will never ever ever shop here again
August 27, 2026
Reply from Solstice Sunglasses
Hi,
We’re truly sorry to hear about your frustrating experience with our customer support and the misinformation you received. We understand your disappointment and sincerely regret that your issue has not yet been resolved.
We’re currently looking into your order to better understand what happened and how we can assist with the issue. We appreciate you bringing this to our attention and are committed to improving our service and providing a better experience moving forward.
Reply from Solstice Sunglasses
Hi,
We’re sorry for the slight delay with your order. Your Gucci sunglasses are currently being prepared and are scheduled to ship within the next 1–2 business days. We appreciate your patience and understanding, and we look forward to getting your order on its way soon!
package arrived undamaged
September 15, 2026
Never posted the item
Never posted the item. I have waited 17days, still no tracking number provided
August 30, 2026
Unprompted review
The sunglasses are beautiful well…
The sunglasses are beautiful well designed sturdy reasonably priced with the discount and very efficient looked forever for a replacement pair so happy I finally found your site. I just ordered another pair in Brown.
September 16, 2026
Reply from Solstice Sunglasses
Hi,
We are so happy to hear you love our sunglasses and found exactly what you were looking for! We appreciate your kind words about the design, sturdiness, and pricing. We are thrilled you've ordered another pair!
Reply from Solstice Sunglasses
Hi,
We're so glad you appreciate our wide selection of brand-name styles! Thank you for your wonderful feedback.
I ordered a pair of sunglasses two…
I ordered a pair of sunglasses two weeks ago, I haven’t received any shipping updates and I am starting to worry if I bought from a fake company/website.
September 2, 2026
Reply from Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We understand your concern about not seeing shipping updates and appreciate the opportunity to clarify.
This specific frame typically has a processing timeframe of 10–14 business days before shipment, and your order is still within that timeframe. We are actively working to get it shipped as soon as possible. Once it ships, you will receive a confirmation email with the tracking information.
We appreciate your patience and hope to provide you with a smooth experience from here on.
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