Sonic Drive-In Reviews 313

Nasty… They serve old food and the service is horrible. Trash can overflowing outside just disgusting 🤮
Closed this Sonic (Latham) or hire new workers
Milkshake’s on point…

CHAMPAIGN NORTH MATTIS IS TERRIBLE!!
After attempting to order 2 basic combos and repeating them 5 times to him and him repeating back the wrong items every time he gave up and told us to pull around for the total. Once there we asked to have the order repeated to us. The lady working the window was clearly irritated that we even asked and sighed and then read the order back which was not even close to what we ordered. We were the only ones in the drive-thru….i said that’s not what we ordered and her response was “that’s what y’all ordered. We left and will never be back!!! Stay away from that location or you’ll have to deal with the lazy and careless employees that work there!! 00000-STARS

Well, I decided to order on the Sonic app for the 1st time specifically to take advantage of their on line discounts. We ordered the double cheeseburgers, asked for extra onions. Placed the order and followed their protocol. Arrived on time and did the check in as directed on the app. After about 10 minutes my order popped up on the screen stating that the order was being cooked. Then, the person who brings the food out approaches me with the shake that was part of the order and tells me sorry your order was misplaced, but here's your shake and they are making your order now. Approximately 20 minutes after my initial arrival, I received my food. Got home and none of the burgers had extra onions and were drowned in mustard. I will never use their app again and will think twice about eating Sonic again. It's not like they have the best burgers or prices anyway.

I ordered a smash burger and I read the info on what it was supposed to be. I got my smash burger and it was NOTHING like the picture!!!! No resemblance!!
I use to love Sonic burgers but they have changed their beef Pattie’s and they taste awful! That why I thought a smash burger might just be what I wanted. I was disappointed. Just another reason NOT to buy anymore Sonic burgers!!!!!

I live in Richmond Virginia, I don't eat out much anymore because of this type of foolishness going on. I sent an advertisement with the Sonic smashburger and it looks so delicious I just had to try it. So I ordered the sandwich only because I don't eat out much and I didn't want the fries or a soda. So I went around to pay for my order and the guy he was nice. The sandwich came to around $7 and some change. I pay for my sandwich and I was just waiting for him to give it to me when it come up. So as I was waiting he wasn't busy so I asked him for a cup of water, he said "I will have to charge you for water", I said to myself huh! So then I said excuse me I just ordered a sandwich,,, I can't get any water? He then said he was sorry that he will have to charge me for the water. I asked for a manager. She came to the window,,, I explained to her I ordered a sandwich and I just wanted some water and she looked at me and she said I will have to charge you for that. I said really! I said I just want water to wash it down as I'm eating it she said again no I will have to charge you. So I asked for my money back and she really looked at me like I was crazy or something. After she gave me my money back I then told her,,, y'all are going to lose a lot of business and money. I left,,, in a state of shock or something like that. I still am "Sonic",,, acting like that now!!!
This particular Sonic is on route 1 Chesterfield Virginia. Route 1 used to be Jefferson Davis highway,,,

Ordered a chicken sandwich had very little lettuce on it

Ordered
fries with queso could not even see the queso on the fries

Everytime we go it gets worse

I went to the Sonic at 3838 Parker Road in Wylie, Tx. They were not busy, about 7 cars. I order two Sonic Burgers only, no fries or drinks. After waiting about 15 minutes I was getting very frustrated and then a message comes up on the screen that says Abraham is on the way with my order. I wait another 5 minutes and still no order so I push the button and ask where is my order. A person answers and says he is the only car hop and is trying to get the orders delivered. He tells me how busy they are which was a smoke screen, like I said there only about seven cars there. A couple minutes later a car hop, Abraham I assume, walks by my car with two drinks in his hand for delivery to another car. Now I am beyond frustrated so I get out of my car, walk to the building and tell them I want a credit for my order. He asks me what I ordered and I told him two Sonic Burgers. A young girl standing at the counter hands him a sack with my order. The burgers were already cold and it is my guess they had been sitting on the counter for quite some time. There were four people working inside and one delivering orders. Unbelievable. I am done with Sonic.

The REALLY bad customer service is bad enough, but their gift card scam is THE WORST!!
(1) If there isn't enough on a gift card to use for an order, you can't use it at all;
(2) You can't use what's left on the card and combine it with a debit/credit card to make up the difference and finish the order;
(3) You can't combine gift cards to use up the small amounts left on them for a single order;
(4) You're given the option to add money to the gift card to make it enough for the purchase... BUT then the system will experience "technical difficulties" so that you can't use the money you JUST put on the card!
(5) Calling their regular helpline does you no good. You have to call 877-828-7868 to angrily demand a refund on the gift card.

It's closed now, but I'll be calling first thing in the morning to get ALL the money back that I put on the card.
I AM SOOO DONE WITH SONIC'S THEFT!!

Addendum: Called the 877 number 09-12-24. Told they don't refund gift cards and I have to call the main number, which is where I got the 877 number from because THEY don't refund gift cards, either. SCAM!!

lady at window was extremely rude. food was made wrong and thrown together. had onions even after telling them i am allergic. burger was broke in half. bun is stale.

This is the 3rd time I have ordered food at Sonic. Only for it to be ice cold as soon as they handed it to me. The cheese on the tator tots wasn't even melted.

Disgusted the food is awful they don't care about customer service they serve whatever it takes horrible it looks horrible it buys no one to eat at any Sonic drive in ever

This is my first time visiting this location and I had horrible experience. I waited 15 minutes for my order to receive cold food and the only thing I was satisfied with was the drink. After I receive my order I left a tip. I will not visit this location every in life again.

Customer service... took 15-20 minutes just to get change back, that's equal to the time it took waiting for "fresh" food. Absolutely disgusting restrooms with massive, smelly, puddles of yellow liquid just pooled into the center of the floor, stagnant for who knows how long. Not to mention the trash is so far from the door, after washing up you have to grab the handle without a paper towel, what's the point of washing my hands if I have to touch your filthy door afterwords? Put the trash next to the exit so we can use the paper towels to leave the restroom. As far as food goes, not good. Burgers literally just taste like patty with slimy lettuce strips that are impossible to chew, cheese fries nice and room temperature, just the way nobody likes.

The last time I went to Sonic the burger was smaller and drier, so I have not gone back until today when I decided to give it another shot. I ordered a #1 and tator tots with chili and cheese and it was delivered very promptly. My first bite in it was completely apparent they are not using the same meat they used to. It tasted of the cheapest bi-product patty that I have ever had. In fact, it tasted as if the frozen patty had been thawed before putting on the burner. The tator tots with cheese tasted as if it was ordered by someone else and left on the burner because they were hard ad chewy on the outside. It looked as if they put one dab of cheese and chili onto my tots even though there is an extra charge. I worked at a Sonic when I was 15 and worked my school years there and never lost the desire to eat Sonic. I am not sure what has happened to this place: Maybe sourcing the cheapest ingredients or corporate greed but it is a shame that a longtime patron refuses to waste their money on this awful product.

You can tell it was sold. Not worth going there anymore. Burgers are smaller, deals are terrible. The 1.99 burger reminds me of a white castle size burger. I use to go at five times a week now, once every two months . But won be going back .

Live in Oklahoma and i am starting to not like Sonic . The burgers used to be great and a Super Sonic was one of the best but as years have gone by quality of food has dropped (Slogan used to be we don't start cooking till you get here) and the flavor of the burgers has gone away . But more to the point here is the pricing . Our Sonic has a Braums right next door to it . My wife and i go to sonic to get a medium Oreo Blast(my favorite) and a Hot fudge sundae . Total is almost 10 dollars yet if we to Braums for single dip sundae and what ever i get(changes everytime i go) the total is around 6 bucks. Sonic has much lower operating costs i am sure why are prices so high. Sonic you need to rethink your pricing or go back to the great quality you used to have . As for me i am done with Sonic .

I'm copying a local response. I won't be back.nor anyone I can convince.
When I tell you me and little g just had the wildest sonic experience ever!!!! I mean like I’m still confused by what happened.

Marli was at soccer so we swing by sonic to get what I thought would be an innocent transaction and some slushies. Well I was unpleasantly shocked when I wait at the drive through speaker 6 minutes patiently and no one answered. So I drove to the window to order bc I assumed they didn’t know I was there.

Well at the window a young (maybe 18, MAYBE) and her older male associate both see me. Look at me and look away and continue to take the order behind me. So I said hello? And they rolled throw eyes again. I turned to tell g I didn’t have time to keep waiting we had to leave (14 minutes without even speaking to anyone at this point ). I start to drive off and that girl HUNG OUT THE WINDOW OF THE DRIVE THROUGH TO SCREAM AND CALL ME A STUPID B****. So I stopped and turned around out my window to say “excuse me!?” And she proceeds to call me all the names. I’m just trying to get a slushy for my kid!

I pull up and call into the store and ask if management is present in that store today. The guy who rolled his eyes tells me he is the manager and he absolutely condones her behavior bc I said something smart before leaving and I am in fact a B****. When I tell you I was baffled bc I had literally not said anything to them I mean it. The smart comment in question was me telling Garrett we had to leave …… me and g are both confused and this girl is telling me to come get some bc apparently she wants to fight in the drive through 🤦🏻‍♀️

So needless to say that’s the last adventure we have there. And will be getting slushies anywhere else. The amount of childishness is unreal! And unmatched. Good grief stay away from that establishment. WILD BEHAVIORS. WILD.

Everyone was helpful and cheerful and understandable..they spoke clearly. Food was piping hot and delicious! I got a steak sandwich combo and a smasher sandwich. Equally good! My experience was very gratifying. Keep up the good work! This was at the sonic on north woodlawn in wichita.