Sophieandgrace Savannah Reviews 

All went well. I wasn’t familiar with the brand so was a little afraid, but wasn’t disappointed

Fabric is very bad!! Does not feel good to the skin!
Color is not true!
Return to Asia!!??? This is the USA!!
Cost to return??? Look at LLBean and other US companies !! Look at their returns!
Your return …send to Asia ! How much will that cost!
Georgia Polk
601-942-7054

Well, I fell for the slick looking ad for Sophie and Grace Savannah, too. I wish I could warn any would be customers that this company is a sham. It is not what it appears to be. I ordered two dresses from them. It took at least 3 weeks before they arrived. When I opened the packages, they looked nothing like what was pictured in their online ad. The fabric is cheap and flimsy, the prints are blurry, and they don't fit, even though I used their size chart before ordering. When I contacted the company to request a return, I received an email stating that I should keep the items and accept a 10% refund. After several emails back and forth, I've come to the conclusion that I am out the $114.90 I paid for them. Unfortunately, because they immediately charged my credit card at the time of the order instead of when it was shipped, too much time has elapsed. I have contacted my credit card company about this, but I have very little hope of getting any sort of refund. All I can say is, beware of this company. It is Chinese, not American, and they are not a reputable online store. Do not order anything from them.

After waiting 3 weeks for items that were not at all as pictured, I attempted to return them per their website guarantee. They keep trying to barter with me to accept partial refunds and keep the ugly items. This keeps dragging on and I’m beyond annoyed. Steer clear of this company!

If there was something lower I would. This company is a total scam. The quality of the product was crap. Nothing comes anywhwre near fitting like on the models. And material is awful.
Then starts the "money back guarantee" As others have said you have to find their customer service contact. Then they want "pictures" of each item being returned. (??) Then they want $15 per item plus shipping to China! Then they offer 10% "goodwill" refund and just keep the clothes. Then they went to 20% . I countered and they refused. I said fine. Give me the 20%, of whuch I doubt I will ever see.

I purchased a dress for a wedding and when it arrived it looked nothing like the picture online. The fabric was cheap as was the workmanship. I reached out through email (no phone option to talk to a live person) and was told to keep the dress and they would gerund 10% of my purchase price.
STAY AWAY FROM THIS COMPANY, IT IS A SCAM.

Very poor quality of clothing. Not at all as advertised. I am still trying to get a return authorization and am being met with constant delays. STAY CLEAR OF THIS HORRIBLE FRAUDULENT COMPANY.

The website makes you think it is an American company which it is not. Poor quality clothing arrives from China which is not what’s pictured on the website. “Easy returns” are not easy. You have to pay to return the item to China, they take a $15 fee for the return and then presumably refund the rest. Do NOT order from this company.

If I could give a rating lower than 1 star, I would. The clothing that arrived looked nothing like the items pictured on the website and was cheap and did not fit. I thought I was dealing with a company based out of Savannah, GA in the USA. Turns out it was a Chinese company. When I tried to return the items they gave me a lot of pushback on returning the items and the costs to ship back to China were expensive. Stay away from them. They are frauds.

Wish I’d looked at reviews”s first. Took 3 weeks to arrive - long past my event date. Return options were 10 or 20 percent refund and keep the item but I didn’t want it. Fabric was slick not soft and flowy, as the picture looked. Option to return to China was offered however that was more costly than the item. Don’t order from
This Facebook scam site !!

I apologize to Sofia and grace.com
You are correct.. The company I intended to review was Sophie and Grace Savannah

It took a month for my order to come from China. Every dress was misrepresented in the photos. They were way too large, poor fabric quality and nothing like the pictures on their website. I've been haggling with them ever since through email. They won't go higher than a 30% refund, which I've been waiting for, for 10 days now, when they told me it was processed. This company is a scam!

This CHINA based company is deceiving you to thinking it is a mother daughter company from the US. The American models are not wearing the dress they send. It is all a LIE. The merchandise is of garbage quality (without tags, without proportion, NOT what is advertised). When attempting to return there were weeks of back and forth nonsense refusing to accept return (claiming CHINA address) may not even get the return. Wasting time offering 10% discount at first, then 20 then 30 until 30 day warrantee is up... DO NOT GET FOOLED like I was...

First of all, the initial shipping took a really long time. I ordered on April 29 and it didn’t arrive until May 16.

Also, I ordered based on the pictures the models were wearing. There was no fabric type listed, but between the description and pictures, I thought they would be a cotton blend or maybe rayon. The garments that arrived were 100% polyester and I didn’t like the feel. Unfortunately, they also did not fit in a flattering way.

So, because you promised pressure free, worry free returns, I thought, no big deal—-I’ll return them. I was surprised that there was no information in the package or online about how to do a return other than emailing you. So, I emailed asking about the returns process. The first email reply was confusing because I was asked for a picture. I had carefully folded the dresses up immediately after trying them on so they would be as good as possible for return. Upon asking why you needed the pictures, I was given a polite explanation, but told to send pictures anyway and still not told how to return the items. After pulling the dresses out again to take the pictures, I mixed up the bags and don’t know if each is in its correct bag anymore. In that email I was also given some information about the return that was confusing. It had to do with not mailing the dresses back and ordering something else if I paid shipping, but it was really not clear. I emailed to clarify if what they seemed to communicate was accurate. The polite reply clarified that I could be offered a 10% refund and keep the dresses, OR order a replacement item. Given the challenges and disappointing results, I do not want to either keep the dresses or order a replacement. So, I emailed and asked *again* how to return for a full refund as promised on your website, and instead was given an offer for a 20% refund and not sending the dresses back. I can’t believe I am having to email once again to ask how to return (which I just did).

This is not a no-pressure return, as polite as the emails have been. It has become a hassle, as I had really hoped to resolve this by now and get my card credited to I can buy something else for the trip I leave on tomorrow.

This is a real SCAM. Do not purchase from them. They sent you horrible stuff, nothing to do with what you see on the internet. Also, their story is fake! It is not a Mom and daughter site!
Things come late from China. Material atrocious and size wrong.
I purchased a nice dress and this is not what I got.
ALSO, YOU CANNOT REALLY RETURN THE ITEMS.
IF YOU DO SO, AFTER MANY EMAILS, THEY TELL YOU TO SEND IT BACK TO THEIR WAREHOUSE IN CHINA. COST OF A FEW HUNDRED DOLLARS, WHEN YOU PAID $60 FOR THE ITEM.
Then, they tell you to keep the item and they will give you a discount of 10%, then if you keep bugging them 20% and then 30% and you can keep the item.
I am still waiting to see if I will get my 30% back.

This is an incredibly deceitful company. The website is beautiful. You receive a dress that looks nothing like the picture and made of the cheapest fabric ever. They look like a 5th graders first home ec project.
I searched cotton and received a 100% polyester dress. Straight from China, not Georgia.

Terrible quality from a website that looked high end. Yet a total scam
Worse order I’ve ever received
Total scam and four clothing items were paper thin and worse than dime store quality
Aweful
Nothing was of quality nothing matched the photos also BBB needs to be involved
Needs to be taken off the internet
Pure scam

The quality of the garments are poor with simplistic sewing techniques and low quality fabrics. The sizing is off.
Customer service requires return postage to Asia and for each item to be posted separately. Returns are not credited until received and processed. Do not order from this scam company.

Is there a way to give a -star? This company is a total scam. Sure wish I had read these reviews before I ordered and paid for $400+ order. Takes long time to receive the order, the fabrics and construction are terrible quality, and worst thing is the return process. They offer 30% refund and keep clothes I can’t wear. BS..I returned all items and now they are stalling on FedEx for receipt of them. I plan to contact my cc company to retract payment. Total China scam!

I was disappointed because I thought this was US- based. I had to wait a long time for it to come from China.-Not happy. The dress does not run true to size and it is made from very thin fabric.