Sophieandgrace Savannah Reviews 

66
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Customers frequently report that products received do not match website images or descriptions, with quality consistently described as very poor, using cheap, flimsy, or substandard materials. Orders often had issues, including slow delivery, incorrect sizing, and poor construction, leading to items fitting completely wrong. The return process was a significant source of frustration, as it was not easy or as advertised, often requiring customers to pay expensive shipping and customs fees to return items to China. Many were repeatedly offered partial refunds (10-30%) to keep unsatisfactory items instead of a full refund, and some reported delays in receiving their promised money.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers stating that the items received did... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment regarding the... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as difficult... See more

Order

Reviewers express strong dissatisfaction with the ordering process, with many describing it as the "worst... See more

Refund

Customers had negative experiences with refund, often reporting that the company's website states a no-hassle... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wish I'd read reviews before shopping! The dress that arrived was NOT the one I'd seen on the website (similar, but definitely not the same) and they advertise their shop/location as being LIVERPOOL U... See more

Rated 1 out of 5 stars

This is an incredibly deceitful company. The website is beautiful. You receive a dress that looks nothing like the picture and made of the cheapest fabric ever. They look like a 5th graders first hom... See more

Rated 1 out of 5 stars

This was the worst on-line ordering experience of my life. The dress did not resemble the picture, exchanging was a farce and every step along the way took a lot of time and was rife with barriers. Yo... See more

Rated 1 out of 5 stars

If I could have given no stars then that what they would have got! A three piece outfit looks like linen, oh no the cheapest see through material, absolutely vile, dont be decieved by the two Eng... See more


1.5

Bad

TrustScore 1.5 out of 5

66 reviews

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1.5

All reviews

(66)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Let’s be honest here

Let’s be honest here. This “company”is cr*p! 1) there IS no quality. While the two dresses I ordered look as shown, the quality of the stitching and fabric is cr*p. The material for one wasn’t even as thick as a starched paper towel. No brand name tags inside. 2) 3 weeks to arrive? When I saw updates from GOFO and PUDO, I knew I’d made a mistake. WALK AWAY.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed in dress

Ordered a dress and after 3 weeks received it and nothing like the photo. Horrible material and not the soft crinkly material it shows. Sleeves are orange print and photo is green. Should’ve read reviews before paying $60. Yes free shipping but return for a refund is $15 fee plus you pay the shipping and guess where to? CHINA!! Lesson learned

May 10, 2026
Unprompted review
Sophieandgrace Savannah logo

Reply from Sophieandgrace Savannah

Sofia & Grace - www.sofiaandgrace.com - is an online personal care and incontinence supplies company based in Olivette, MO, USA. We do not sell dresses or fashion garments and operate only in the USA. All reviews about cheap dresses and garments from China, are not about our company. We are sorry for the confusion; this review is about a completely different business unrelated to our operations.

Rated 1 out of 5 stars

This "shop" is not what it says it is

This "shop" is not what it says it is. There is no brick and mortar shop in Savannah, GA. The dress I ordered looks very little like the one in the photo: a tea length dress barely covers my knees. The fabric (not described on the website) is cheap polyester. The money back guarantee for returns has a $15 fee PLUS shipping back to a warehouse in Asia. I wish I head read reviews here before purchasing.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

A total scam

Ordered three dresses. They arrived weeks later and none of them fit. One was too tight, one too large, and one too short. All were ordered in the same size which was a 2xl. I usually wear a size 14. When I complained, they wanted pictures of what was ordered and offered a one-time-replacement (I pay shipping) for the dresses and I did not need to return them. I've opted to write off a very, very bad purchase experience. So much for their 30 day return guarantee.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Refund policy

I ordered from the website. There was a stated 30-day guarantee for a refund if requested. When I asked for a refund, I was offered only 10% of my purchase. They said that international shipping made a full refund not a good option. I feel that the statement on the website was deceptive. I will never shop with this company in the future. 10% of $120 is $12, a loss of $108!

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two dresses - very cheaply made, not as advertised

I ordered two dresses that were supposedly marked down from about $150 to about $50. The descriptions noted breathability and "delicate embroidery" but the patterns were stamped onto cheap nylon dresses. One feels like a shower curtain. One with pockets had white pockets sewn into a dark fabric so the pocket opening shows all the time. Big rip-off, and they require you to pay your own return shipping and keep $15 per item "administration fee". These are both going to Goodwill.

April 26, 2026
Unprompted review

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