Sophieclub Reviews 

282
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Dreadful company. I ordered a moon night lamp as a present. The box it arrived in was so battered it was impossible to use as a gift. Decided I would keep for myself - but unusable as they never sent... See more

Rated 4 out of 5 stars

I originally gave Sophie's club a 1 star for service and product. But i must say that Frida at customer service has been brilliant in rectifying the problem in full and therefore i think they definite... See more

Rated 5 out of 5 stars

My overall experience was good! I was just a bit wary about the website - there is nowhere to log into an account to see order history or no confirmation email/dispatch email - so I didn't have my hop... See more

Rated 5 out of 5 stars

extremely pleased with very fast delivery along with a unique beauty of the products & just the whole online-shopping experience with Sophieclub!!! After I recieved the post, I just couldn't wait to o... See more

Company details

  1. Jewelry Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Watch Store
  5. Women's Clothing Store

Information provided by various external sources

Members of Sophieclub.co.uk will belong to an exclusive shopping club that provides: Europe's lowest price on good quality costume jewellery and accessories with 90 days money back guarantee.


Contact info

3.4

Average

TrustScore 3.5 out of 5

282 reviews

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No history of asking for reviews

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3.4

All reviews

(282)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful service.

Disgraceful service.
Do not trust this company. Ordered a 4pc designer bag set and was informed it would take 2-7 working days. I am now on my 12TH WORKING DAY with no co-operation or information as to where my parcel even is despite numerous e-mails. They just keep sending me generated e-mails.

They also started taking £29.95 a month from me without getting me to agree to anything!

Cheap company.

*EDIT* within 5 minutes of posting this review I have had calls from unknown numbers, likely this pathetic excuse of a company phoning me up to bribe me in to removing my review and leaving a good one. Disgusting!

Also note they have reported someone else below mine as it's bad. They are laughable!

*EDIT* Received a lengthy e-mail from Claudia apologising and offering me a refund, very thoughtful but perhaps they should be monitoring their staff and the way they deal with things. It should not take numerous e-mails, a bad review and 16 days for someone to give me an answer.

September 20, 2018
Unprompted review
Sophieclub logo

Reply from Sophieclub

Dear Katie. I am Customer Support Supervisor at Sophieclub.co.uk. Thank you very much for your review - it allowed me to see how our support is working lately. I will make sure this will never happen again. I sent you a big email to your email address from info@sophieclub.co.uk, could you please read it? Thank you

Rated 5 out of 5 stars

Ordered several pieces

Ordered several pieces
Amazing
Good quality at brilliant prices
Good service
Please keep up the good work
Only thing I would suggest is if people want to buy they are limited for example if wanted to purchase few items then again this should be thought about.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent products with excellent price.

I am very happy with my purchase. I bought a Bag and a Bracelet with Shophieclub. The items arrived as per their standard time frame which is 2-7 days. The items are of high quality and well packed. Also, the website is very easy to browse and there are many items with reasonable prices. Overall it was a great experience.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Wow and wow

I am very pleased with the entire experience I had from first looking on your website all the way to recieving and opening my purchase.The website was easy to navigate,items had lots of detail and ordering was a piece of cake.I received my order within the estimated time and it was packaged very well.The bags themselves are gorgeous,quality is amazing and for the price I paid including postage I can say I have never ever been as satisfied.You guys are amazing,keep doing what your doing,the items are awesome,prices are awesome,sophieclub is awesome.Love ya mwah.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you so much Sophie club

Thank you so much Sophie club. My purse is really beautiful and also got compliments from my friends the very first time I used it. Its a real treat to get such a beautiful purse and at this price! I also recommended them Sophie Club and they too were impressed with the products they saw.

July 26, 2018
Unprompted review

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