Soru Jewellery Reviews 360

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewelry, often describing pieces as stunning and meticulously crafted. Many people highlight the outstanding customer service, noting the staff's helpfulness, prompt responses, and personalized approach, which makes the shopping experience comfortable and reliable. Reviewers also appreciate the fast delivery and the high-quality, stylish packaging, which adds to the overall positive impression of the brand. However, some customers also noted issues with product durability, reporting instances where gems fell out or paint peeled off shortly after purchase, and expressed dissatisfaction when customer service refused to address these problems outside the warranty period. A few other people also felt that some earring studs were loose, making them prone to falling out.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique designs, excellent... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the unique designs,... See more

Customer service

People report positive experiences with customer service, highlighting the team's exceptional care and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, clear communication, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast delivery and secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered twice from Soru now. The quality of the earrings is unparalleled - they are stunning online but even more so in person. Wore the pearl crystal studs to my work Christmas party yesterday a... See more

Company replied

Rated 5 out of 5 stars

I was unsure as to whether Soru's charms were compatible for all bracelets. So I messaged via what's app. Deb responded and was unbelievably helpful. She even suggested small charms that wouldn't be t... See more

Company replied

Rated 5 out of 5 stars

This is my second time ordering from Soru Jewelry, and I couldn’t be happier. The pieces are absolutely beautiful! I get compliments all the time on their pieces. Their customer service is truly unmat... See more

Company replied

Rated 5 out of 5 stars

Soru’s jewelry is beautiful and their service is sublime! Deb has been incredibly helpful with my many requests over the last years. It makes the shopping experience so much more comfortable when I kn... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Diamond Dealer
  4. Fashion Accessories Store
  5. Gift Shop
  6. Jeweler

About Soru Jewellery

Written by the company

Soru Jewellery

Our vision is to create statement jewellery that exudes creativity, happiness and Italian flair, made using high quality materials and sold at attainable prices.

Our jewellery is designed in the UK and is ethically handmade mostly in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones.

Drawing inspiration from nature, our collections are closely connected to all things celestial and nautical, including suns, moons, stars and shells. Loved among influencers and celebrities, including the Royals, The princess of Wales is known to have worn Soru Jewellery on many occasions.

Our statement pearl earrings and hoop earrings have gained cult status and are instantly recognisable as Soru and our detachable charm collection is versatile and fun.

Founded by sisters, Francesca Kelly and Marianna Doyle in 2013, Soru Jewellery has become the go to brand for beautifully made statement jewellery using the finest materials at an attainable price.

New Arrivals Best Sellers All Jewellery Follow on Instagram

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

360 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love my charm!!

First of all I love my charm! It looks beautiful and expensive so very happy with the quality. Also I had a concern and I emailed Soru and they got back to me very fast and they were so kind and helpful. Love this company!!

July 29, 2024
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Reply from Soru Jewellery

Hi Teresa,

Thank you so much for taking the time out to leave your review for us, it means so much. I am very pleased to hear that you love your new charm, enjoy wearing it and we will look forward to welcoming you back again soon :-)

Rated 5 out of 5 stars

Both pair of earrings I ordered are…

Both pair of earrings I ordered are gorgeous! I can’t wait to wear them. They are well made but don’t feel overly heavy.

July 29, 2024
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Reply from Soru Jewellery

Hi Lisa,
So happy to hear this! Thank you so much for taking the time out to leave your review for us and we hope to welcome you back again soon

Rated 5 out of 5 stars

I'm a new customer to Soru and saw the…

I'm a new customer to Soru and saw the inspired line from Daphne Oz on instagram. The pieces are amazing and I could not be happier with the 2 sets of earrings I received. Looking forward to expanding my collection. Packaging was lovely as well. Thank you.

July 29, 2024
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Reply from Soru Jewellery

Hi Susan,
This is so lovely to hear, i'm really pleased you have discovered us and appreciate you taking the time to leave your review for us, thank you so much! We look forward to welcoming you back again soon :-)

Rated 5 out of 5 stars

Beautiful products and fast delivery

Beautiful products and fast delivery, would recommend to anyone procrastinating on whether to buy.

July 29, 2024
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Reply from Soru Jewellery

Hi Angela,
Thank you for taking the time to leave your review for us, it means so much and to hear you say you would recommend to anyone else procrastinating is high praise indeed! :-)

Rated 5 out of 5 stars

Wonderful jewelry brand

It's always a little nerve-wracking ordering jewelry from a brand that's new to me and spending quite a bit of money on it too. Soru were so reliable and unbelievably quick to deliver my items. The necklace and charms arrived just over 24 hours after I placed the order with regular shipping. The items were more beautiful in person than on the website! I'll be wearing my charm necklace constantly, and I will absolutely order from Soru again because I'm obsessed with their charms now. One momentous day, I'll buy a micro mosaic too!

August 1, 2024
Unprompted review
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Reply from Soru Jewellery

Hi Mel,
What a lovely review for me to read, thank you so much for taking the time to leave your experience, we really appreciate it. I absolutely know what you mean about buying from an unknown brand and im glad we are no longer the unknown :-) We look forward to welcoming you back again soon

Rated 5 out of 5 stars

Beautiful intricate detailing on mosaic…

Beautiful intricate detailing on mosaic necklace. Amazing kind and prompt customer service!! X

July 26, 2024
Unprompted review
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Reply from Soru Jewellery

Im so happy to hear this, thank you so much for taking the time to leave your review for us and the mosaic necklaces are very special so you have a beautiful piece - my absolute faves!

Rated 5 out of 5 stars

I love Soru products

I love Soru products! My family have ordered many products from their website.
I ordered my mum a pair of long heart earrings for my wedding day. Unfortunately DHL delivered them broken and Soru replied immediately and sent a new pair! The team were so helpful and considerate. Thanks again!

June 10, 2024
Unprompted review
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Reply from Soru Jewellery

Hi Georgia,
Im so pleased to hear you have been happy with the service you received, i really hope your mum loved her earrings and that you had a wonderful wedding day! We look forward to welcoming you back again soon

Rated 5 out of 5 stars

Fast and helpful especially if you ask…

Fast and helpful especially if you ask for advice or then a video of the product up close. Always prompt in answering the questions.

June 11, 2024
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Reply from Soru Jewellery

Hi Hana,
Thats so lovely to say, thank you Hana we love talking and advising our community, I think sending videos of the product before purchase is such a helpful way to shop. We are looking forward to welcoming you back again soon :-)

Rated 5 out of 5 stars

Bought many lovely things from soru

Bought many lovely things from soru. The turquoise earrings are lovely. Not too big, not too small. It’s my new favourite gemstone. Great for summer. Your jewellery is well made, lasts a lifetime and is keenly priced.

July 10, 2024
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Reply from Soru Jewellery

Hi Caroline,
Thank you so much for taking the time to leave your review for us, im so happy to hear that you are enjoying your jewellery, turquoise is always a go to colour for me during the summer months too and I hope you enjoying wearing your earrings for many summers to come.

Rated 5 out of 5 stars

Great customer services who managed my…

Great customer services who managed my expectations on delivery timing

July 9, 2024
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Reply from Soru Jewellery

Hi Leah,
Thank you for leaving your review for us and im so pleased to hear you were happy with the customer service you received. We look forward to welcoming you back again soon

Rated 5 out of 5 stars

I LOVE my necklace and the shipping was…

I LOVE my necklace and the shipping was amazingly fast!!

July 8, 2024
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Reply from Soru Jewellery

Hi Sharon,
Oh yay! So pleased to hear this, thank you for taking the time to leave your review for us and hope you are enjoying wearing your new necklace :-)

Rated 5 out of 5 stars

My type of earrings

The earrings are beautiful, not too flashy but perfect for a job interview or a special occasion, even daily wear. The ordering process to Asia was smooth like always!

July 2, 2024
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Reply from Soru Jewellery

Hi Hanilee,
Thank you so much for leaving your review for us, we really appreciate it and so happy to hear that the shipping to Asia was smooth too :-) The baroque pearl studs you chose are so elegant and timeless, really hope you enjoy wearing them

Rated 5 out of 5 stars

Really beautiful earrings and speedy…

Really beautiful earrings and speedy delivery. New go-to brand for earrings! Love my new ones.

July 1, 2024
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Reply from Soru Jewellery

Hi Yasmin,
Im so pleased to hear this :-) Thank you for taking the time to leave your review for us and I hope you are enjoying wearing your new earrings! We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I love the Rosalia earrings

I love the Rosalia earrings, they are tad bit heavy but all day wearable.

June 26, 2024
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Reply from Soru Jewellery

Hi Crystal,
Thank you for taking the time to leave your review for us, the Rosalia earrings are an original of ours and such a special style, i'm so happy that you like them too. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Beautiful jewellery and packaging…

Beautiful jewellery and packaging exactly what I was looking for and arrived super quickly. I will definitely be buying more items from this website.

July 1, 2024
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Reply from Soru Jewellery

Hi Michelle,
Thats so lovey to hear, thank you so much and for taking the time to leave your review for us. We look forward to welcoming you back again soon :-)

Rated 5 out of 5 stars

Fantastic earrings

Fantastic earrings. Amazing quality. Love the brand

July 1, 2024
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Reply from Soru Jewellery

Hi Rachael,
Thank you so much! We really appreciate you taking the time to leave your review for us :-)

Rated 5 out of 5 stars

Magical

I absolutely love my jewelry from Soru. The detail in the packaging, the uniqueness and the quality of the jewelry. For me It’s like Christmas in July. Love❤️

June 27, 2024
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Reply from Soru Jewellery

Hi Holly,
Awww I love this! Christmas in July :-) Thank you so much for taking the time to leave your review for us and we look forward to welcoming you back again soon.

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