Sotra.co B.V Reviews 431

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Unfortunately I did not have a pleasant experience with them. the abayas I have received were 100% made of polyester and way too overpriced for this kind of fabric. I wanted to send the package back b... See more

Company replied

Rated 1 out of 5 stars

When I started ordering at Sotra I was very impressed by their product quality. However, their customer service is terrible. They don't inform you of anything, they reply very late and the worst of... See more

Company replied

Rated 3 out of 5 stars

I really like their clothes and materials. But I can't say the same about the the delivery times and return method as I got one of the clothes stained and damaged, yes they answered my emails and refe... See more

Rated 2 out of 5 stars

Its been over a week and i have not recieved shipping details yet. I feel a bit lost and feel to contact paypale already but i will another couple of days to see if i dont recieve shipping details and... See more

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1.8

Poor

TrustScore 2 out of 5

431 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

All the products came on time and in…

All the products came on time and in good condition. It would be helpful if the online receipt was in english and if I had received a delivery date and tracking code. Overall good quality products, need to iron it before wearing and would definitely buy again from Sotra. Thumb Up for me.

May 20, 2021
Rated 5 out of 5 stars

They are amazing

They are amazing, asked them to ship my products straight away so that I could wear 'em for eid and alhamdulillah due to their quick service, I got to wear it for eid walhamdulillah

May 17, 2021
Rated 5 out of 5 stars

I am in love with the clothes I…

I am in love with the clothes I purchased! The abaya that I bought has a beautiful design and is exactly what I was looking for. The zip is a really nice touch which maintains modesty of a higher neckline and ease when putting it on and taking it off. The khimar is lightweight and has nice stitching and pairs nicely with the abaya. The half niqab is nice and comfortable and the wide strap means it doesn’t hurt the ears or is too tight to mark the face. The colours in the picture are true to real life, which is a relief. Definitely a fan of sotra.co and In Shaa Allah I will be ordering from them again!

May 17, 2021
Rated 5 out of 5 stars

Good quality and fast shipping

Good quality and fast shipping. But i think you have to be a little bit more honest with som of the products like the white niqab, it is almost transparent. Putting another layer would help to reduce the transparency. Otherwise no complaints when it comes to the service. Best wishes

May 12, 2021
Unprompted review
Rated 4 out of 5 stars

Good service

It was the first order from sorta.co and I’m really satisfied and happy . The quality is nice and the colours are beautiful 🥰🥰

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Very trustworthy

Very trustworthy! My package took a bit until it got delivered, I contacted them and they answered fast, putting my mind at ease. Package arrived soon after and they were nice enough to add some sweets and discount vouchers 😃overall great service and quality 5/5

May 11, 2021
Rated 1 out of 5 stars

Worst experiance Customer service and Delivery…

They have advertised that delivery costs are covered once customer spends €90. After spending €135 items have been held at customs as costs have not be covered. Upon contacting sotra they have refused to pay to costs said its not there responsibility and have left me running around to find the correct contact at transglobal to request them to return the items. Waste of time, didn't honor the trust, didn't help resolve the problem l, items have been held for 4 days and for days I have been trying to get hold of someone at sotra to be told to request a return if I'm not going to pay for the delivery costs outstanding at customs!!!!!??? Is this acceptable?

May 10, 2021
Rated 5 out of 5 stars

Amazing

I ordered two scarfs and an abaya Kjadija, i just love how the abaya falls and the material is amazing!! My mom is jealous and wants to order too😂

May 8, 2021
Rated 5 out of 5 stars

Love love lovw

Love the abayas and the service! The ladys are very nice ande the abayas are very light weighted, flowy and beautiful. I will definitely buy again. My only hope is that you wil start selling plus size soon (for the classics)

May 6, 2021
Rated 5 out of 5 stars

Mindblowingly great!

Salam! Absolutely amazing service and quick delivery as well! They got back to my messages fast as well! Would 10/10 order again and will in sha allah!

May 6, 2021
Rated 5 out of 5 stars

Mashallah love the niqabs

Mashallah love the niqabs, lovely material, breathable, looks stunning on me, can still wear glasses after removing center string, while driving the kids, or with contacts see through second layer when about with the husband Elhamdullillah

April 30, 2021
Rated 5 out of 5 stars

Thank you

I haven't received any products yet but
ordering was easy and the possible to pay with klarna was good 👌And I had a question that was answered quickly.
Thank you 🌹

April 28, 2021
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Reply from Sotra.co B.V

Thank you for this review Ismije! We hope that you will receive your order soon in sha Allah and that you will like it!

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