Sound-Affair Reviews 419

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, honesty, and helpfulness, often highlighting the seamless and straightforward process of selling or purchasing items. Many appreciate the fair pricing, quick valuations, and prompt bank transfers, making transactions efficient and trustworthy. The service is frequently described as excellent, with people noting the ease of communication and the high quality of products received. However, some customers also noted issues with product functionality upon delivery, leading to a delayed resolution process. A few other people also felt that there were discrepancies in shipping costs, where the amount paid by the customer was higher than the actual postage cost.

What people talk about most

Product

Users describe positive interactions with products, often praising the excellent quality and superb condition... See more

Staff

Customers consistently note positive experiences with staff, particularly praising a staff member for their... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent, professional,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices offered to be fair and... See more

Payment

Clients share positive opinions on payment. Customers consistently report prompt payments, often made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my beogram 7000/4500 turntable to sound affairs,a good price agreed, Equipment picked up by james at a convenient day and time. Money transferred and recieved straight away before james left m... See more

Rated 5 out of 5 stars

Honestly brilliant - AI suggested this company might be interested in my old B&O cd player that had been under a blanket in my garage for about 5yrs! Finally, we’re doing a big reorg and decided to “... See more

Rated 5 out of 5 stars

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an... See more

Rated 5 out of 5 stars

Had some old B&O speakers and HiFi system. The whole process was simple - all I needed to do was to email pictures of the items and I was given a quote which was honoured upon collection. James was su... See more


4.9

Excellent

TrustScore 5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of pre-owned B&O CD PL & SPEAKERS

Simply the finest purchase I've ever made .
A Beosound 3200 CD player & a pair of Beolab 6000 speakers ( both preowned & immaculate ) .......crystal clear , stunning sound !
Like having cataracts removed from your ears ..I'm now hearing my entire CD collection , effectively , for the first time ...... as a recording artist would want their music to be heard , I'm sure. Knocks Bose into a cocked hat .
James was a delight to deal with .... very helpful and obviously passionate about Bang & Olufsen .
I can't recommend SOUND AFFAIR highly enough ...
Life's too short not to own a B&O system at some point ......
" Quality is not expensive ...... it's priceless ! "

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Sound Affair enough

I can’t recommend Sound Affair enough. We had a pair of Beolab speakers we were looking to sell on and found Sound Affair online. James was so efficient and the whole service was outstanding, replied to all emails quickly and arranged a date and time to collect the speakers within a couple of weeks of first getting in touch. Payment was transferred on the door step and received straight away. Brilliant service and would use again in the future!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sound Affair.

It was a real pleasure to use the excellent service provided by Sound Affair to pass on the Beogram 4500.
James supplied the boxing and courier which made the process so easy and stress free. Payment was prompt too. If only all companies gave such good service. Very pleased and thank you James.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a pair of Beolab 6000 speakers…

I bought a pair of Beolab 6000 speakers from Sound-Affair.
I contacted James by email and left my phone number.
James responded quickly. He gave me the advice I needed and I went ahead on line with the purchase.
James arranged for the appropriate;riate leads to be in the box with the speakers and a manual so I was up and running very quickly.
The speakers arrived on the day promised and are in excellent condition.
I can highly recommend Sound-Affair

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Sale of my Beo Soundstage Soundbar

James offered a fair price which was paid directly into my bank account on collection. He was polite and kept in contact throughout the process. I’d recommend this company and it’s good to know that someone else will get to enjoy this soundbar as I have.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Beolab 3 in white

Ordered a pair of Beolab 3. They arrived in perfect condition professionally wrapped and they sound great. James was very pleasant to deal with.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Speakers sold

So glad to find a company still working with pre-owned B & O equipment, it needs to be treasured.
My transaction was conducted well and the bid was fair considering the age of the pieces.
Yes, James can take a little while to catch up but I put this down to being busy, which is good because I want to deal with sound Affair again.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Belab 6002 to New Zealand

Ordered a pair of BeoLab 6002 from Sound-Affair. They are ideal for my system and come with a one year warranty. As I am in New Zealand I was also impressed with the packaging and shipping process which took just over 2 weeks. Can definately recommend.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

It was a pleasure to meet James from Sound-Affair, who delivered and installed a Beosystem 7000 with BeoLab 6000 Speakers and a control panel at my home 7 days ago.

As a ‘Blast from the Past’ I can now again enjoy my old vinyl records, tapes and CD’s on this superior system.

I was delighted with James’ professional service, combining his knowledge of the products with being helpful and patient. I am very happy to recommend this company.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

efficient and prompt.

efficient and prompt.
I have no complaints, and James has a friendly demeanour over the telephone, which is unusual these days!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient. I disposed of 2 B&O tv remotes by 2nd class post on Wednesday and had money in my account on Monday, despite postal strikes and Christmas. Thank you James. I learned about this company from B&O in Selfridges.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Sale of my B & O system

Wow, what a super young man James is, everything went smoothly with our deal, James came to collect my B & O system, paid immediately and he went away happy and I was delighted with his service, I definitely recommend this company.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Had my Beosound 3200 system with Beolab 4000 speakers and a Beo 4 remote for a few days now and am very happy with the products and the service received from James.
Looking really closely I found a small mark on each, but unnoticeable if not very close and especially looking for marks. Considering the Beosound and Beolab items are over 15 years old condition is really excellent and look perfect in general use.
I love the design of these CD players, and the speakers are amazingly solid and well built. I would never consider buying new B&O because I couldn't justify the cost, or even want anything from the current range as I don't buy downloadable music and prefer CDs. These B&O CD players from the turn of the century are design classics and the sound from the Beolab 4000 speakers is great (and the Beo 4 works perfectly too with no obvious marking despite its age and being a remote control that would have received a lot of handling).
Overall really pleased with the items and service received and would be happy to recommend Sound Affair and to use them myself again in the future.
Thank you very much.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent advice & service on BeoLab 8000 speakers

One of my 1999 BeoLab 8000 speakers broke and could not be repaired. James offered advice and support which led to my buying a pair of reconditioned speakers and selling my single working speaker to Sound Affair. Although sometimes hard to reach on the phone, James was very patient and helpful. I would not hesitate to use Sound Affair again or to recommend them.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Selling Bang and Olufsen

An excellent service from sending first email to the item being picked up and payed for. Very trustworthy and reliable. Would do business again, highly recommend.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

The whole experience was very simple…

The whole experience was very simple and straightforward .James gave me a quote we agreed and UPS picked up the items next day .After inspection the agreed amount was credited to my account after a day .A little late to reply to a couple of emails but otherwise very good service .Thank you

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

What you see is what you get

A truly good experience to find a business in this specialist area delivering a superior quality product while maintaining competitive pricing.
Buying from Sydney,Australia adds to the cost.However from my experience I have complete confidence in the integrity and professionalism of Sound-Affair.com
If you want to enjoy the shopping and get that product that looks just as good when delivered as in those beautiful photos online... be confident buying from Sound-Affair.
So good to be able to do business from so far and have such a good result!

September 23, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look