Sound-Affair Reviews 419

I contacted Sound-Affair to enquire about replacement speakers for my B & O system.
Not only did I receive an immediate reply, but James at Sound Affair took the trouble to call me directly, in order to understand exactly what I was looking for and to share what products he had available which would be compatible with my system and went on further to recommend a particular set of speakers which suited me well.
One working day later I have received my speakers which look and sound fantastic and I am delighted to have my B & O system up and running again. It feels like a old family friend has come back from from the wilderness!
Thank-you James for your excellent service and assistance. I shall not hesitate in recommending you to others who would like to revive their fabulous B & O systems.
All best wishes, Paul.

Well what a professional helpful and reliable young man James was. We’ve just sold our 1993 B&O sound system for a reasonable price. James collected it paid for it and handled the transaction in a quality way rare these days.
A great experience.

It is great that James at Sound Affair is able to re cycle old B & O sound systems. He was able to offer a reasonable sum for my speakers and unit and was able to collect the (heavy) equipment. Payment received same day. The speakers look and function as good as the day I bought them. They will be a great purchase for anyone interested. Glad someone will be able to enjoy them at a reasonable second hand value. James was good with communications, passionate, and professional.

This is the second time that I have sold B&O equipment to Sound Affair. I continue to be impressed by their friendliness, fairness and efficiency.

I would strongly recommend Sound Affair to anyone wishing to sell B&O equipment.
They are an extremely fair and efficient company.

I recently purchased a Beosound 3200 and a pair of Beolab 2002 speakers from Sound Affair and from my first enquiry to the delivery of my purchases the whole transaction was dealt with with the utmost professionalism. In fact, without James's very knowledgeable and helpful advice I probably would have ended up with a system that wouldn't have suited my needs. The equipment supplied was exactly as described, in mint condition, appropriately packaged and I am delighted with it. Subsequently I offered my old system for sale, they made me a fair offer and paid me promptly. I cannot recommend this company highly enough. Thank you for all your help James.

James & Sound Affair are super professional, competent & can do people. Can’t recommend them enough.

I sold a pair of Beo Lab speakers and a BeoSound player to SA. James could not have been more helpful with a prompt collection and payment. Thank you.

Bought a set of Beolab 8000 speakers from Sound Affair. Buying process was very straight-forward, and James was responsive to questions I had - he's passionate about B&O and it shows; great customer service. The speakers were described as 9.5 / 10 due to a few marks, but he's clearly a perfectionist - they were in near mint condition, I could barely tell. I appreciated the honesty. Great experience - I'll be back for more B&O kit in the future. Thanks James for your help.

I got in touch to ask about selling some old gear. Initial response was helpful, including a valuation. But then I was ghosted when I followed up. All communications ceased, no explanation. It ended up wasting quite a lot of my time and I'm back to square one.

I wouldn't normally write a review about this, but since the company directs attention to Trustpilot (and encourages customers to write reviews here) I wanted to add my experience for balance. Otherwise you'd just get the good reviews.

awful company - did not supply item that was purchased even though they had stock and when complained no reply so had to start chargeback.
lucky i paid with visa

I bought a Beolab 2 from Sound Affair last week. The service was excellent with very prompt delivery. The quality of the used speaker was very good and was exactly as per the website description. I had a couple of technical queries that James was able to solve quickly and successfully. It's the third time I've bought from Sound Affair and wouldn't hesitate to do so again.

Prompt replies to queries and fair price offered for goods. Was polite and efficient and made sure all money was transferred before taking the equipment away. Would definitely recommend this company.

Perfect
100 % professional

Straightforward and easy to deal with. James was professional, and made the whole process of selling and packaging unused speakers fuss free. Would definitely recommend to others.

I would like to thanks James and the team at Sound-Affair for my amazing sound system.
James advice and knowledge in all aspects of decision making was invaluable and resulted in a system that is perfect to my needs .
Also the quality of the system far exceeded my expectations and was truly accurate as per descriptions on there site .
Also living in Australia the transport of the system was a high priority .
The level of care in relation to packing and courier tracking was perfect and resulted in the system arriving in stress free and undamaged .

This was the first time I was selling a Bang & Olufsen Speaker and I have to say, James was very responsive and easy to work with. I would highly recommend him for future purchases. Very professional.

Sold a vintage B&O system to james, who made me a fair price considering it needed attention. Great communication regarding the collection.
Would highly recommend and trust him.
Good luck in reselling my lovely system.

From first contact it was a pleasure and the service provided really responsive. James was helpful honest and straightforward. The website is also clear and helpful. A great find and an efficient speedy outcome.

Thank you, Maggie

From the first time that I contacted Sound Affair, I knew that I found a reputable and honest company. I had just purchased a B&O 9000 CD player and a set of B&O 8000 speakers from a different dealer. It was only a day afterward that I began watching Steve's youtube videos as Sounds Heavenly. He recommended James at Sound Affair. I looked at their website and was impressed with the information and overall presentation. I called James the following morning and asked some basic questions regarding this music package that I wanted to buy and if this same system was available from him. I was impressed with his knowledgeable and congenial conversation. I knew that he was the person I needed to work with.
I immediately canceled my order with the other dealer siteing a change of direction in my purchase and placed an order for everything I needed from James.

James has been responsive and detailed in every step of the purchase. He detailed the various modifications needed for use from a 220v system to a 110v system and followed through in a very timely manner.
I had several added requests after the music system arrived. Again, these requests were handled immediately and very thoughtfully.

Overall, I want to praise James and his team for their commitment to a model business experience. The quality of the products looked absolutely new in condition. I've already recommended James and Sound Affair to several of my friends for future purchases.

If you're going to purchase any used B&O products, James is definitely the gentleman to contact.
A first-class experience.